I am an older handicapped woman who uses a cane and wheelchair to get around. My old chair is over…read more6 years old and so my doctor ordered me a new one. I was told by the NuMotion company that I had to get another PT evaluation and to go to Blue Ridge Therapy for an evaluation. My first appointment arrived during a HUGE snow storm so I called to reschedule. It is very dangerous for me to try to walk far let alone on a slippery sidewalk. They were not happy when I called to reset the appointment but reset it with me for two weeks out. They said there wasn't anything sooner. When my second appointment came due, again we were hit with another huge snow storm and the snow was coming down in sheets and the roads and schools were closing. I called again to reset, explaining that I cannot drive in this or walk in this... and the woman was very nasty with me. I explained it was dangerous for me to get out in this even in my car, let alone try to navigate the snow and ice. I also explained that my husband had just got home from the hospital from surgery and also cannot walk around. Again she was hateful but reset me again for another two weeks out. The day my appointment came the weather was fine so I went. They had me filling out extended therapy paperwork and I explained I was only there for a wheelchair evaluation at the request of the wheelchair provider who said I needed it before my insurance would authorize it. They told me everyone has to fill out that paperwork. I did it even tho I knew it had absolutely NOTHING to do with why I was even there. They also said I had a copay due immediately of $55.00 and she needs to collect that up front, and I told the woman that I have had the same insurance for over 10 years and not once have I been charged for an evaluation, and she told me they charge for a specialist copay. I still didn't believe that especially when my copay for a specialist is a set $50.00 not $55... I told them I was going to check with my insurance company because I have had misunderstandings on coverage in the past so I needed to verify that. So I called my insurance company while I was sitting in their lobby. The receptionist kept interrupting my conversation with the insurance representative who was telling me that I did NOT need a physical evaluation in the first place and that my wheelchair had already been approved over a month ago. The ladies at the front desk kept talking over my conversation speaking loudly across the room in front of other patients in their lobby. The ladies not only violated my HIPPA rights by discussing the treatment they said I needed , and spoke including my personal information, etc.., but they were rude, hateful, argumentative, and extremely unprofessional during my phone conversation. So much so that the lady at Humana heard every word they said to me they were so loud. They argued that I needed it to get my approval and that my insurance company was wrong, and I would have to come back, and kept interrupting as the insurance rep kept trying to give me the APPROVAL authorization number. I was so upset by the end that my husband who escorted me there advised that I just leave after the lady from Humana said the same thing to me. We decided to leave and I calmly thanked the ladies for their time on the way out. When I got to my car another woman from their office had followed me out and wanted to know what was going on. I only told her how rude and unprofessional her people were and that perhaps they should provide more training for their front desk personnel. It was the craziest experience I have ever had in all my years. I agree with the other people leaving reviews for this place... It IS all about the money.

Caroline is a lifesaver in every sense of the word. I've experienced nothing but friendliness and…read morehelpfulness from everyone at BRPT, but Caroline exceeded all expectations. From changing her explanations to better fit my understanding, to remembering random little bits we talked about last week, I really left there feeling like she was a friend as well as a therapist. I was discharged today, ahead of schedule, largely because of her. I recommend she be given a raise, a company car, and a vacation.

The young woman who calculated the bill was so rude, she kept banging on the cash register…read moreindiscriminately, yelling at the customers, it was really rude, because my house is right next to here so it's convenient to buy, really every time I come here to see her I feel a lot of pressure, it seems like she's too tired and takes the frustration of the working day out on the customers, it's so unfair

I love this place. The therapists are knowledgeable and patient. They treat you with respect and…read morekindness. Their goal is to make y ou better

I have worked with Brooke for two separate conditions. She rehabbed me from lumbar and cervical…read morespine surgery. I enjoy coming here as all of the physical therapists are extremely experienced and have you moving in a friendly environment. It hardly seems like work at the time, but they have your muscles feeling thoroughly exercised at the end of your session. I like feeling like a part of my treatment, as they always ask for your feedback throughout. Super convenient location in Lakewood too!! Highly recommend this therapy company.

Brooke and Connor at the Lakewood location provide the highest quality of therapy with the most…read moreconsiderate care for your well being that you would want in therapists. They take the time to understand your needs while walking you through the exercises, stretching and other therapy procedures to provide you with the tools you need to rehab yourself there and at home. The friendly office staff helps with any insurance or administration question and helps with the scheduling of your visit. My wife and I have benefited from the care provided by Brooke and Connor.

I was referred here by an ortho doctor who deserves the review with less than one star…read more I questioned everything he did, including Serc. Serc made a horrible first impression, when I called to confirm, I found out they scheduled me at this location instead of the one closest to my house.it would've been embarrassing, if I showed up, on time, at the wrong location, given the 4 stars. I went to this location, in apprehension. But I was met with the nicest people. I have Callie as a physical therapist. She worked my shoulder for 45 minutes.i felt like i'd had deep tissue massage. I laid on a therapy table, and allowed her (sometimes painfully) to pull and stretch my arm. She gave me exercises to do at home, and I'm thrilled to be going back next Thursday. If you need a physical therapist, this is a good place to check out. Just be precise what location you are being scheduled.

I have been hospitalized on three occasions here. The staff is efficient and caring…read more My most recent visit was from 1/24/26 through 1/27/26. Aiden and Tiffany, serving in the ER, are outstanding examples of what you can expect in the ER and elsewhere throughout the hospital. Nurses Enrique, Michelle and Makayla Top Notch caregivers on the 4th Floor N Unit. The professional technicians: Richard and Arlene [portable X-Ray team] Mary in the CT Scan area, Austin who conducted my small bowel follow through and WENDY Ultra Sound operator extraordinaire !!! from the Imaging Department cannot be surpassed. One of the housekeeping crew is so sweet! Milinda was super - - dedicated to her work and engaging with those hospitalized. On another note - - the hospital food is VERY good! Kudos to the kitchen crew and Bernadette who delivered my meals. I was particularly impressed with the treatment rendered by Dr. Mattias D'Anna. Dr. Mattias D'Anna is a hospitalist at CenterPoint Medical Center. He has called on me on two of my separate hospitalizations. He's kind, knowledgeable and a wonderful communicator. He has a gift for using layman's terms to explain medical conditions, their impact on my wellness and how best to move forward. I cannot recommend him highly enough.

Last night , I took my friend who had a terrible experience. Somebody came with a broken finger…read morearound noon and did not hear anything till 15 minutes after midnight and finally got discharged around that time. According to my friend (And somebody else who was there and can back me up on this) The doctors were playing video games and online gambling on the computers instead of doing their job. When she got there, the receptionist In the ER told her to stop being a baby. The nurses were extremely unprofessional and we're not answering any calls or just said we'll get you when we get to you which led to somebody having an accident because he couldn't go to the bathroom. Security eventually did kick my wife and our friend and I who were waiting and not being disruptive at all out for no reason, Eventually, the hospital told her they couldn't do anything and she was so mad she just left and is gonna call a lawyer according to her. She has never lied to me so to be honest I do believe her. Later, I took her to Saint Mary's and guess what? She had to get four stitches in her finger. So now I can see why she's calling A lawyer. Apparently, Online gambling was more important to The ER doctors then actually seeing patients. I feel like This needs to be said. And I can Speak from experience that this is the slowest ER I have ever seen. It could be a minor injury or a major injury and they will get to you when they feel like it. This place needs major improvements.

Im a victim of Failed Back Surgery from St Lukes Spine & Neuro / KC MO. Left me bent over for life…read more. 1 year has passed. Then I met Lauren @ Select PT. Within 2 visits she has me standing straighter & released some of the constant pain. She's released the frozen muscles mid back & im standing upright & walking without crutches . Miracle Therapist ! 5 BIG STARS ! ​

I worked with Leslie at this Select PT. She was very professional, encouraging, and kind. She gave…read moreme a wide variety of exercises to help me regain strength and stability. She also helped me come up with interesting ways to customize exercises to do on my own. So very thankful to have made such progress with a delightful Physical Therapist!

I went in hurting and not sure this would be a good PT business. BOY! Was I wrong. Everyone from…read morethe kind admin who checked me in to Jason who worked with me was consistently relaxed, friendly, professional and encouraging. Jason paid attention to what I did, couldn't do and always explaining why and what was going on. He stayed with me and didn't go off to chat with his teammates. Whenever he had another client during the time I was there he was able to divide his time and not leave either of us waiting for what to do next. This is a good group and if I need PT again, this is where I will go.

My husband is on an adult men's baseball league in the KC area and has a lot of trouble with his…read moreknees. Cory Faris came highly recommended and we quickly found out why. One call and my husband was seen the same day. Cory was able to zone in on the problem and demonstrated different techniques to solve the current issue and also strengthen the knee to prevent further injury. We were very impressed with the professionalism and expertise of this clinic. Highly recommend.

Summit Rehab in Independence was a lifesaver! I planned a knee replacement and prior to my…read moresurgery, they recommended exercises to strengthen my knee, improve flexibility, and help me recover faster. They visited my home following surgery to assess any needs at home and reassure me in addition to planning for my post-surgery therapy. Jeremy and his team are extremely knowledgeable about therapeutic techniques and exercise to rehab an injury or recover post-surgery. When I felt discouraged or experienced a set-back, they were encouraging and adjusted my therapy to help me work through it. The office manager, Mary, is so helpful and patient. Everyone at the facility is friendly and invested in helping clients receive the best care possible. I HIGHLY recommend their office!

Simple, clean, no-frills decor with a talented, friendly, and humble staff at a reasonable price…read more Will definitely return!!

I think we've found our new favorite spot. My husband and I came in for a couples massage and we're…read moreblown away with the service. Since they are new it was easy to get an appointment just 2 days ahead of time. We opted for the 1 hr couples table massage. We were greeted immediately by smiling faces and went straight back to our room. The place was clean and quiet. The pressure was perfect, they worked for the full hour. Out of the 100s of massages we have had all over the world, this place was easy top 10. Love the fact that they are open late most days which allows for people who can't take time from work to still get the experience. Also was perfect to kick off a date night!