I can't speak to their physical services, but I can say that: 1. Their website, while a bit hard to navigate, was *tremendously* helpful for general knowledge/understanding of our situation and for one particular page about "things to check for when hiring for bat removal" (http://www.batguys.com/services/bats/consumer-info.html) 2. They communicate via email. I prefer this to requiring phone contact. 3. I emailed them on a weekend and they got back to me promptly at 8 AM on Monday. We didn't end up hiring them only because we needed help ASAP - our bat trouble was in the basement, which is both our primary pantry-space and a place we need a contractor to be able to access this week or next - so we went with the first company that could schedule for Monday, while Matt was already booked through mid-week. read more

I reached out to Matt from the Bat Guys to help diagnose a potential bat or bird issue in my chimney. He was quick to respond, prompt for the appointment time and very knowledgeable in explaining the difference between bats and chimney swifts and why it was one over the other. I would highly recommend Matt and while we hope not to need his services again in the future, I wouldn't hesitate to reach out to him first if we did. read more

Rob is the best! We had all the problems at our house...mice, shrew, flying squirrels in both basement and attack. We had tried multiple different vendors previously and everyone just gave us bandaids, but didn't solve the long term problem. Rob was extremely committed to solving our problem....proactively came to our house 7+ times over a few months to check traps, fix exclusion work etc. (without us needing to pester). Throughout all of this, he did not ask for any payment until the very end once we were all sure the job was done. He was a pleasure to work with, very reasonable and would 1000% recommend him to anyone with pest problems. read more

I reached out to Batguys by email about droppings on my front porch and sent a photo. Matt diagnosed my problem over email (very quickly), and provided me with the help I needed to solve the problem. I will be contacting him for any future needs. Mike read more

So there I was, about to go all Al Bundy on the bat in my attic, when the voice of reason(wife) told me to get a pro. After some checking I called Matt from Batguys. Simply stated, this is a guy that know his job. He was out quickly, walked me around my home to show me where bats could/were getting inside. He calmly explained to me that my idea of multiple sweatshirts and hoodies, along with a shopvac would probably never get the job done. About a week later, he was back and fixed all the areas of my home with sealant and bat valves. His pricing is beyond fair and he's upfront with you. If you have issues with bats, it's definitely worth your time to call Matt. Leave Al Bundy in reruns! read more

We had a bat in our home, and that was the last straw. When we bought the home a few years ago (a huge two family from 1900), we knew that birds had gotten in there from time to time, and we had found a few carcasses. However, with rabies being 100% lethal we thought it was prudent to better secure the attic area and our home in general. We received two quotes, one from Batguys and one from another pest services agency. Batguys was more expensive by $200, but they went through and completed a thorough inspection both inside and out before providing us with the bid and the other company came when we were away and just surveyed the perimeter from the ground. After speaking with Rob and he explaining exactly what they were going to do, I believe I received a very good price for the work completed. Rob came as promised the following Monday and spent the entire day working on the house. Not only did he put in wire mesh into the eaves and along the roofline, he sealed up construction gaps and cracks throughout the exterior of our home. He was there at 9 and working through almost 6 pm. Their work is guaranteed for three years. I highly recommend this company! read more

These guys are awesome. I'm terrified of bats. They came out within a few days of my call. Closed up four points on my roof that they were getting in. Haven't seen a bat in 3 yrs. thank u for letting me have peace in my home. read more

Batguys out of Attleboro was a less than optimal experience. Eliminated bats at first but then they came back. Did not honor their guarantee and come back no matter how many times I called them. Very disappointing as they seemed like good bat guys. Looking for different Bat Guys to do the job right. read more

I thought I had a problem with rodents in my attic. It turns out, it was probably an old problem that was never really cleaned up by the previous tenants. Matt worked with me over email to determine if my house was even able to be mouse proofed. It was determined that my deck might cause some problems, so he sent Mike to check it out the next morning to see. After a 15min inspection Mike was nice enough to give it to me straight, it doesn't look like I have a serious mouse problem. Yay! He was even nice enough to recommend a few suggestions that would help prevent rodents from getting in and he left me with a few pieces of wire mesh to get started. All at no cost! There is nothing like an honest, hard-working small business owner. I would recommend these guys to my mother. Thanks for being honest and not trying to sell me something I didn't need. Dave. read more

These guys are great! We had a small mouse problem that required a couple visits from them. They were always prompt and very friendly and helpful. At one point Matt had to get up on our roof to check a few spots and he noticed a shingle was pulled off from that freak snow storm Halloween weekend. He took it upon himself to fix it for us even though it had nothing to do with the mouse issue. Now that's customer service at its best! read more

Hi, we had an awful situation in our backyard. A deer had been killed there and the birds were all feeding on it. It was located near my daughters swing set. It happened on Saturday morning,so we really swung into action on Monday calling the city etc.) to get it removed. The city won't remove it if it's on private property. I called around and most pest control places will not do this service. Another place quoted me much higher for the removal. I called Matt and left a message and he called me about 2 hours later. He came that same day, early in the time window he gave me. He cleaned it all up and as he said you would never guess what happened there, now. Wwe have our yard back! Thank you so much! Rebecca from Beverly read more

The Bat Guys understand the habits and mentality of bats. I had Bats in my attic hibernating which is quite creepy but thankfully I am now Bat free. Matt does exactly what he promises and more. He took the time to cover some openings that would be tempting to squirrels even though it was not in the contract. He is hardworking conscientious and a craftsman. I recommend Matt. Jim from Attleboro - April 2014 read more

I contacted Matt from Bat Guys about mice in our basement and he was able to come out within 10 days. He was thorough and showed us what needed to be done to block the entrances the mice were using. He gave detailed instructions to my husband who can now do the necessary work. Matt could have easily taken the work himself but he felt we could handle it and it would be less expensive for us and save his time! I would not hesitate to call or recommend this company! read more

Bat guys were great to work with. Very knowledgeable when it comes to all types of pests. I would strongly recommend using this service.

They don't even answer phones. They tell you to email them and they don't even get back to you. Horrible. They emailed me two weeks later and asked me a question and then never heard from them again . I don't know how they even keeping in business the way they treat their customers read more

I contacted Matt from Bat Guys about a bird problem. I noticed birds flying up and into the soffit in my roof. Matt sent Rob out to take a look. Turns out I had a bat problem as well. Rob quickly put me on the schedule. I have a contemporary cape with many angles on my roofline. I was skeptical that he would even be able to access the soffit on one side of the house. I cannot say enough about Rob. He worked diligently with attention to detail. He covered all the soffits with galvanized screen and installed one-way bat valves at entry points. Rob takes pride in his work and it is obvious with the results. Honesty, integrity and hard work are just a few words I would use to describe Rob. What else would a home owner want in a contractor? read more

I would give 10 stars. Called Matt frantic Monday morning. He was at my house with an estimate by 11 and working on the problem by 230. The next morning he even followed up! Great service and nice guy!! read more

I read the reviews and even got a recommendation for the Bat Guys. They did a good job getting the bats out, but they were less than stellar in coming back to remove the fixtures and patching up where those fixtures went in. I did tell them that we were waiting for the job to be completed before we had the painters come. I was assured that they would be back in 4-8 weeks, just be sure that the bats were really gone. NINE MONTHS and numerous phone calls later, they finally came and did the patch up. Needless to say, we completely missed the painting window and have to wait until next year before it 's warm enough for the painters to come back. Shame on me for trusting them, giving them the full amount due rather than just half until the job done. Lesson learned. read more