I consigned an item here last September, but it didn't sell. When I went over to pick it up, they…read moretold me they had "given it away" (?) Because I hadn't 'renewed' my contract. They had my phone number and email, But didn't contact me. I've never been treated like this from any business. A convenient way to make 100% profit off your customers.

An excellent variety of used/ consignment sporting equipment & appeal. Don't forget to check out…read morethe basement & it's bargain closets. Mimi was very friendly & spoke to everyone as those they were friends. I scooped a few items @ great prices. Each was in good condition and fully functional. T-shirts, shorts, surf gear, camping & hiking equipment, snow sports, cycling & skateboards. Stop by & pickup something cool. Free stickers with most purchases!

I needed a copy of my receipt and Customer Service was extremely helpful. They went above and…read morebeyond. I truly appreciate it.

This store is a great addition to Missoula. Keep in mind this is a Cabela's Outpost, not a regular,…read morelarger sized Cabela's store. With that being said, for what it is, it is a great place for the hunter, camper, fisherman, and outdoorsmen to get all the necessities. They carry clothing and shoes for men, women children that are designed for the outdoor lifestyle. You can find all the basics and also clothes made for colder weather. Living in Montana, that is a must! In addition to clothing, they also carry tents, coolers, camping supplies, fishing supplies, guns, ammunition, knives, and much more. This store is always very well organized and very clean. One downside is that since it's on the smaller side, certain areas of the store, especially apparel, feel very tight and cramped with minimal space to walk. The cashiers are never overly friendly, in fact I have had some who barely said a word. I prefer to shop here over Bob Ward's because Bob Ward's overprices everything in their store, even sale items. Cabela's is much more reasonable and carries the same brands. They also seem to have frequent sales on some of the bigger brands which is a huge plus!

Bought my skis from them last year and come in all the time to pickup new gear, really great…read moreemployees that know how to do their job and do it well! Especially happy with my experiences I have had with them at their downtown outfitter store!

Maybe learn to communicate and train your employees. We shouldn't get different answers on your own…read morestore policies from each employee. When we call ahead and mention the gift card we're using for the rentals, you didn't inform us we couldn't use one for rentals (a GC is a valid form of payment that should be treated like cash btw). Surprise! We arrive and suddenly our Gift Card isn't valid for rentals. When we called ahead, again to avoid any surprises, no one told us the rentals can't be picked up in downtown. We designed our entire float and drop off plan around something you could have communicated to us to avoid a Waste of time We now had to pay out of pocket when not planning to and had to drive all over town just to rent. Never again from this company.

Amazing staff. Very helpful. Unlike other stores where the…read moreemployees avoid you here guys and gals seek you out.

Service sucks! I dont mind paying higher prices for good service. When your service is sub-par and…read moreyour prices are high, you can pound sand!

Great store. I was quickly able to find exactly what I was looking for. The people were nice and…read morehelpful.

I used to work here and the Missoula location is absolutely wonderful. It was the best place I have…read moreever worked, incredibly memorable! I made a lot of friends here and the customers were always a pleasure to have. Trevor was the best manager anyone could ask for. At first I wasn't a fan of the new company coming in but once they were around they were amazing to work with! The selection of brands in the clothing, shoes, and activity departments were really great! I loved the quality of the active wear and the winter jackets! I feel like the value of the company is so family friendly, It really focuses on the happiness of the customers! The policy's regarding returns is fairly flexible, and very generous. If anyone at the university, or high school students are looking for a job at the mall I highly recommend Bob Wards!!

My husband has been looking for a certain brand in his size and we finally found them! Found myself…read morea nice pair of Sorel's too. Aulden helped us find the right size, quickly and professionally. Aulden was awesome! Thank u!

Just an odd experience yesterday at REI with a teller named Chris, we had a faulty item and went…read moreinto figure out a return. It was a bike rack we'd purchased from another REI and had to get things replaced. I went up to the front counter and was met with a very weird attitude/criticism and weird looks that I didn't know to go to the bike counter in the back of the store(didn't even know there was a counter back there).... Got back to that counter and the bike guys were like no, you could have done this up there, no reason to haul the rack back here.... Otherwise a solid REI just a very weird social encounter that threw both my wife and I.

Take one look at these leather bags and you'll be hooked. We were in Missoula for a few days over…read morethe summer and happened upon the owner / designer / creator at a downtown street market. Mrs. G scanned the inventory and immediately plucked one off the rack and bought it on the spot. As we traveled south in the Rockies and west to California she has gotten a lot of compliments everywhere she goes. I did not buy one over the summer but wished that I had. You see, I use a laptop and its nice to have a quality bag to carry it around. We happened to be back in Missoula over the winter and I had to check out the shop. He make about four different shaped leather bags and one fits a laptop perfectly. Purchased and happy. The bags are heavy duty, attractive, handmade and every one is different. The owner is one of the friendliest people you will meet. A natural people person without any sales push - all the qualities of a natural salesman.

Me and my boys are in town for a couple of days and wanted to cast some lines in the river. Stopped…read moreby to pick up some last minute gear and spoke with Jay. He recommended some spinners and a couple of spots on the Blackfoot river. We caught a couple trout and had a great day. Thanks Jay and Sportsman's Warehouse for hooking us up

The sooner they close the better! Trash service. Lack of inventory and customer service is in the…read moregutter! Can't return product!

DO NOT RENT FROM THESE PEOPLE…read more Horrible Customer Service - - Nickel and Dime You - - Owner is Rude I rented a raft to take my family down a local river. The raft came on a trailer. The attendant strapped on the raft with two ratchet straps. When I arrived at the river, one of the straps was gone. We spent the day rafting and had fun... strapped the raft back on the trailer (with the remaining strap) and drove back to turn in the raft. When I arrived at the rental place, the owner grunted at me where to leave the boat and the trailer. I told him about the strap and he grunted again. I then went to pay for the rental and it was $85... $10 more than the posted rate. I asked why, and the attendant said it was because of the lost strap. I said that I didn't think I should have to pay for a strap that he incorrectly installed. He said that I would have to speak to the owner. I went back to the grumpy owner and he was very short and rude with me, stating that I lost his strap so I should pay for it. I explained my reasoning as to why I didn't think I should pay. He turned and picked up the phone and told his attendant to only charge me $75 and put me on the Do Not Rent list. What a jerk. I called a competitor the next time I rented and they were SOOO nice. They said they had heard from several other people what a jerk the owner of Outdoor Supply and Rental is. If this posting convinces even one person to rent from one of the other really nice vendors in town... I've done my job.