Early November I took my crossbow in to have them send it off to ten point and have the limbs replaced. I talked to a guy named Matt he said he would send it off and call me when he found out anything. A few weeks went by and I had not heard from him so I went in to see what was going on. He told me the crossbow was not registered and not under warranty, I called ten point before I brought it in, and they said it was. He said he would continue to get it resolved. Again he took my name and number said he would call. A few more weeks went by nothing, so I go back in. Matt is on vacation so I talk to the number 2 guy, explain it all to him . he says he will take care of it, takes my name and number. Few more weeks nothing I go back in talk to matt again. He cant get ahold of ten point so I tell him send it in I will pay for everything just to get it over with. This was in Jan. By now it's the first of April. I've missed a month and a half of deer season. No one has called me like they said so I go back in and talk to the number 2 guy again, Matt doesn't work there any more, explain it all to him, and he says it will be taken care of now that I have talked to him. I had talked to him twice before he acted like he didn't remember. A week later I went back in and talked to him again. He said he sent it off and bass pro was going to pay for everything because it was there fault and never should have happened. A week later ten point calls me and says they have replaced the limbs and the crossbow was under warranty and I didn't have to pay for work done, but I needed 81 dollars for new string. I paid them and he said he would ship it in a few days. The last week of April bass pro calls and my crossbow is in I can come get it, the only time I received a call from anyone. It took almost 6 months to get my crossbow back. It had been sitting on a shelf the whole time. I never got a phone call from anybody as they said they would. I went to talk to the manager over sporting goods. He said he just found out about it and said it was all there fault and he was sorry. his apology didn't sound like he meant it, just something he had to do. I got my crossbow and went home. I'm still pretty upset so I call bass pro headquarters and talk to a woman there, she said she would call the general manager of broken arrow store and have him call me. 20 minutes later he calls me, I explain it to him and he said he talked to his people and it was all there fault never should have happened and they put new rules in so it would not happen again. He apologized and said come in and they would help me with a purchase. I told him I was not happy with going back to store at the time still upset. He said he would send me a gift card for the inconvenience and time. I received a 50 dollar gift card, which didn't make up for time spent going back and forth and missed hunting time. The customer service gets a big fat ZERO from me. read more