I have visited this location twice in the last 6 weeks. Neither visit went well. Last night's visit started off poorly because when we walked in the employees were blasting the music so loud that we could not talk to one another as we were walking in. The music was not turned down immediately either. The employees helping us were polite but quite slow to greet us with no sense of urgency while serving us either. Some of the ice cream in the case looked as if it was melted, had been left out, or that the freezer was not working properly. I had a special request for my shake which took 3 times to explain that I wanted half the ice cream to be substituted with the vanilla fat free yogurt. When they finally began to make the shake they ended up using the wrong ice cream for the other portion. To be nice I didn't make them change it I just accepted the alternative flavor because it was similar to what I had requested. At no time did we feel appreciated were sincerely thanked for our business. This after the previous visit which was also far from perfect, including product outages, leads me to think we will likely not be returning any time soon. What a shame because we passed by this location almost every single day. read more