Honestly, I. love. Baskin Robbins. The only ice cream I ever eat now is Baskin Robbins' Cookies and Cream! It's the only place I ever go to if I'm craving ice cream.
However, I experienced the worst service at this location which is around St. Patrick's station downtown. The employee there was so rude.
So, my friend and I came into the store first. No greeting. I mean, whatever, nothing too big to complain about. We were browsing the flavours when two other girls came into the store. The employee then talked to them and they seemed to be friends. After two minutes, we were ready to order and the employee was still talking to the two girls for around 5-10 minutes. She also served them first! (Ha!) It wasn't until her friend stopped (annoyed) and pointed at us, whispering, apparently signalling for her friend (the employee) to go and serve us. The employee also looked annoyed that she had to stop her conversation 'cus we wanted to order something... so anyway, we asked her if she had the Cookies & Cream flavour and she just replied, "No." That's it! and then she went back to her friends. She didn't even say, "Sorry" "Do you want anything else" and she didn't even ask my friend who was actually ready to order her Pistachio ice cream. She just said one word and went back to talk to her friends.
It was like we weren't even there! I find it so rude to be treated as if you don't even exist. It's so much worse than being given attitude...at least the person acknowledges your presence. I will NEVER go to this location again. I love Baskin Robbins but I'd rather just walk to the Eaton Centre location than go to this place again! I hope no one ever has to experience being ignored like that. read more