Nick assisted me today during the opening shift. He was so welcoming from the moment I walked in! I chose the triple-scoop of very berry strawberry, Mint chocolate chip and rocky road! Lots of ice cream so I got a lid for it to take home to finish. The ambiance and music playing was so good! I love this Baskin-Robbins!!!! Best experience!!! read more

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Came in for a single cone left disgusted. the interior is filthy with messy and greasy glass on the costumers side. The sodas on display look to be years old and the crew is severely understaffed took me 7 minutes to place an order for a single scoop. Had the urge too walk out but stayed too give the benefit of the doubt just too be left unsatisfied and knowing that I wouldn't return here anytime soon. read more

It's my birthday...got a scoop of ice cream....service was great...thanks Riley.....very nice inside....clean..didn't have any non dairy ice cream today...so I got sherbet... read more

When opportunity knocks, open the wooden door! Stopped in for an ice cream birthday cake. Aside from the staff not knowing how to put words on the cake, I was happy. Cake tastes great and no complaints from all that enjoyed. Will be back soon. read more

Baskin-Robbins - Eco friendly door - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

I've always been a Baskin Robbins fan. I have loved their Mint Chocolate Chip, Cherries Jubilee, and Rocky Road flavors since I was a kid. I tried their new flavor, Winter White Chocolate, and loved it. It is white chocolate flavored ice cream with coated cherry pieces & cherry swirls. I got it with a cake cone. I was happy with the freshness of the cone and the large scoop of the ice cream. The cashier was fast and friendly. The ice cream shop is small and has some indoor seating. They have a parking lot that is not ever full when I've been there. read more

Baskin-Robbins - Winter White Chocolate - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

I'd give a zero these scumbags have decided not to answer the phone when an order needs to be placed but have no problem Telly you in person they don't have what you want. DOUCHEBAG read more

came in during a rush and got a smoothie... it was the best smoothie I've ever tasted and was made with absolute care and love, Sabrina was the one who served me, extremely nice, best customer service ever!! Sabrina definitely deserves a BIG raise!!!! Will definitely be coming back to this establishment just for her amazing customer service and smoothies! read more

Baskin-Robbins - Mango banana and strawberry smoothie with whip cream and a cherry - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

I pre-ordered a birthday cake on July 8th to be picked up on July 12th, which I was charged for. When I arrived on 7/12, they did not have my cake and the only explanation they had was that the cake decorator simply "forgot" somehow missing my order completely. The gentleman did issue me a full refund and compensated me some free ice cream however I was sadly left without a birthday cake which was for an event. So if you need a cake for something important do not rely on this particular location. Completely unprofessional. read more

Great service and friendly staff. The ice cream pie was tasty! I would recommend this location for your birthday ice cream pies!

Fast friendly service. A few, limited Vegan "non-dairy" flavors. I got a cup of non-dairy Mint Chocolate Chip! Delicious. Easy parking, right off 78 Freeway at Nordahl. read more

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Accessibility: lots of parking available, but no specific handicap parking. Also did not see a ramp to get onto the sidewalk unfortunately. The parking lot is always pretty so be careful going through here. The door to enter the building is a single pull door and it's a little bit heavy. Experience: going up to this place, one of the first things I noticed was the cute door handle! It's a big pink spoon! I have been to many Baskin-Robbins but this is the first one I have seen with this fun door handle! Absolutely love it. Coming inside, it is very empty inside. All the tables are pushed to the side and there are no chairs. There is a sign up that says no indoor dining (8-22-2021), but there are 3 tables outside the store, on the side of the store, with chairs attached to the tables (you cannot move them). There were two people/women working today and they were super kind, greeting me the second I came in, answering all my questions and laughing and talking with me. Excellent customer service! These two people seemed like they enjoyed being there and it was really a pleasant experience inside! I ordered a chocolate shake to go and it was great. :) Thank you to this Baskin-Robbins and these two awesome employees! read more

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Although this isn't my favorite brand of ice cream, I was craving something sweet and since I was already at this shopping center for another business, I figured I'll stop by. There were few others at the refrigerator section looking for ice cream cakes when I came in. The guy behind the counter remembered who came in first and took people in that order as no one was in an actual line. I got two cones of ice cream (cherry and Oreo cookie). When he handed me the cherry, the ice cream fell off the cone. After he handed me the Oreo cookie cone, he gave me a new cherry which was very nice of him. I cleaned up the ice cream off the floor with the napkins from the disposable box. The service is good but would have been better if there was an actual line. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

I placed an order, via door dash, for a fresh pack quart but received a pre pack. This was the third time in a row that this had happened. I took it back to the store and requested a fresh pack. When I inquired as to why they do not provide a fresh pack when ordered, the young lady ignored me and walked to the back. I asked the other young lady as to why, she responded " it's the same as fresh pack, get over it" when I tried to explain that the price and taste is different, she pointed to the "we reserve the right to refuse service" sign and told me to get the fuck out of her store. I lost my cool and told her she was lazy and asked who the manager was and she replied with " we're a franchise dumbass, we don't have one, now get the fuck out" out of frustration, I took the ice cream and left. read more

I love ice cream!! I get my cappuccinos, ice cream and cakes! The store is always clean and the service is great! There is such a variety of ice cream flavors that sometimes it's hard to choose one. I've been coming here for years and will continue to stop by and grab some ice cream! read more

Delicious & wonderful customer service!!! The employees are always helpful. The owner recognizes our family when we come in & makes my daughter feel seen & cared about. This place is in a good location & easy access. read more

Stopped in the shop on a busy Saturday afternoon to pick up my friend sons birthday cake as a favor . I was greeted and helped right away , no wait . They seemed well staffed which is different than the basking Robbins by my house since since there is usually a ten minute or so wait to be served . They gave me the cake and I was on my way to the party ! The only downside was the location was in an extremely packed shopping center , so when ur ready to drive away each stoplight is a 5 to 6 minute wait :) read more

Baskin-Robbins - Inside the shop - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

Definitely not the same as they used to be. The ice cream was delicious but the prices are quite high and the outside of the store was dirty and had lots of garbage in the parking lot in front of the store. read more

Baskin-Robbins - Ice cream!! - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

This place has gotten worse. The kids here are pretty nice and this review isn't really a reflection of them but rather the cheap owner. HIRE MORE PEOPLE CHEAPSKATE. People don't want to wait while the one kid you have working (they typically have 2 but you're screwed if one is on break) has to make ice cream for 15 people in front of you. Keeping three people on staff at any given time largely solves this. The public can't stand cheap owners who disregard people's time and patience and I'm one of them. Owners of ice cream stores "get away with it" because they feel they have a product people will wait for, we'll let me tell you, YOU HAVE COMPETITION. GET YOUR CRAP TOGETHER, the kids here don't like being understaffed either. read more

As I was waiting in line to place my order I noticed how dirty the store was on the customer side of the counter so I started looking a bit more.... Who ever owns this location really need to take a look at its condition. The store is not well maintained nor is it clean. I'm unable to say how their product is, because I just couldn't place an order from a place that isn't taken care of or at the minimum kept clean. read more

I love Baskin Robbins. But this location is a disaster. If you're not going for a single scoop or a pre-packed cake or pint, don't bother. The people behind the counter have no clue what they're doing. Plus the young lady helping the gentleman making our order tonight was wearing a shirt advertising a cannabis delivery service. I have nothing against that. I just didn't know it was a part of the approved uniform to advertise another business while you're on the clock. read more

Let me start by giving Lauryn kudos for going out of her way to create the perfect cake. She was patient and communicated clearly. Best service there so far. We have always had great service this was just extra special. Thank you Lauryn. read more

OMG if you guys didn't know, baskin robins make BABY ICE CREAM CONES!!!! Thank you to Natalie and Sabrina for putting us on!!! My 11 month old loved it and it was the perfect amount for him! Best customer service! We will be back!! read more

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I went today with my little sister and after a couple bites of her ice cream my sister found a long piece of blonde long hair in her ice cream, 2 seconds later I took a bite out of my ice cream and found a short piece of blonde hair i was like aint no way! my hair is brown so it wouldn't be mine. i went back to the store and told the employee that there was hair in our ice creams and he remade our ice creams, I let it slide because I felt bad and I also got my nephew a mini ice cream the second time i went, once i got home not even 10 minutes being home my nephew comes in my room and tells me there's hair in his ice cream i got so upset because how does this happen again when i just went back because of the same reason! i went back to the store again and told him there's hair in my nephews ice cream and i wanted a refund because it's nasty and i don't want my nephew eating someone's hair with his ice cream. he tells me he cant do a refund and there's nothing he can do and can't give my money back and i told him even if there was hair in my ice cream and he still told me he can't do anything about it. then i asked if i can get corporates number because that is unacceptable at all and he told me he cannot give out his bosses number and there's no corporate number . Then i told him if i call the store another day will a manager answer and he told me his manager is never there . He gave me a card with 10% off my next purchase but i'm never going back there again i'm so upset and angry that i didn't get my money back when i found hair in my ice cream, my sisters and my nephew's! His name is logan and i'm gonna make sure this gets attention. Unacceptable at all bad customer service also. I wish i could put 0 stars. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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Preordered a cake for a birthday and arrived at 11:07AM slightly after the 11:00AM posted opening time. Lights were off, signage was off, and no one arrived even after waiting 30 mins. Unacceptable for a business, I do not recommend this location. read more

Baskin-Robbins - Hours posted but store is closed well after opening time - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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So. I Looooooveeee ice cream. And honestly BR is one of my fav spots. I came in and meet Miss Meianna *I know I misspelled that and I am SO SORRY*. She, and ppl like her, who go along with my shenanigans, are the reason I'm so spoiled. I had a weird request for my ice cream and she got it down, no problms, no mistakes. Complete understanding/comprehension. She is great with customers and she has a kind spirit. If I had my own business and needed a customer service or even hr asst position filled, I'd snatch her up outta there.... ‍ read more

I ordered the cake from baskin Robbins (Nordahl location) on the picture blue unicorn, and i was very surprised when I pick up rainbow unicorn cake which is not what I was ordered my daughter was so mad;( read more

Baskin-Robbins - And what I got?? - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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Took my boys here today for an after-school treat. I hadn't been to this location in years, but I drive past it all the time. It's in a strip mall, plenty of parking...really good location. It's a typical Baskin-Robbins. Plenty of choices, some seating, an area to order cakes, and a freezer section. The employee was friendly and ice cream was served quickly. Our order consisted of 3 kid cups (yes, I ordered a kid size!), two were with sprinkles. The total was over 10 dollars. A bit pricey for 3 kid size cups. One star off for the price and one star off for slightly dirty tables. read more

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I wish I hadn't even thought about coming to a Baskin-Robbins. This place looked dirty from the moment I walked in, it looks like no one has cleaned it in years. Tamara helped me, or didn't actually. I had to ask over and over again to be helped. I got skipped in line and when I asked to be helped she ignore me. I finally asked to be served one scoop since the group behind me had never stepped foot in an ice cream store and couldn't decide on scoops or a shake, and she begrudgingly scooped one single cotton candy ice cream scoop in a cup (not for me, I was with my 5 year old.) and I went about my day. This place sucks, don't bother coming here. read more

My favorite ice cream, but this location is very dirty. It really needs a professional cleaning. The dining area and floors are just nasty

I have been going to this location for years and it has gradually gone downhill. It's been a family tradition to order ice cream cakes here for family birthdays and this recent cake order for my Dad' birthday was a DISASTER. The only saving grace was the employee who helped me with my cake order - she was pleasant and helpful. I placed the order online and got a call from this location saying the printer to print photos on cakes was broken. I made another choice and she gave me a free upgrade to the next cake size up. When I came in to pick up the order, the owner ( I assumed) was with an employee at the register and I wasn't immediately greeted or helped. They acknowledged me, but he went on with what he was doing with her on the register (training?). The cake lady noticed me and asked them to help me, and the other employee said "yeah, I know!" I waited for another few minutes to be helped. When she finally helped me and showed me my cake, I was already mad because I had to wait and they made me late. This is where I am not asking for a refund because this part is on me - I quickly glanced at the cake and didn't notice the many errors. I also ordered two different types of candles, which they did not provide, so I had to ask for it. They just told me to pick what was on the display. The candles I ordered were not there so I asked the cake lady for it. She frantically looked through their drawers for it and they did not have it, so she told me to just get whatever is there and of course they didnt have the number candles I needed. So she frantically looked through the drawers again and they didnt have those either, so the owner said he'll give me a refund and just opened the register and handed me $7, without even asking for my order confirmation or apologizing. On top of that, he was NOT wearing a mask and was handling money and touching other things without washing his hands. When I took the cake home, I was appalled. The cake was not proportionate and the ice cream layer was bigger than the cake layer, so it was falling down. The chocolate pieces on the top did NOT look anything like the photos and were already melted (I don't live that far, so it couldn't have melted in the car). On top of that, it said Happy Father's Day in really bad handwriting instead of Happy Birthday Dad, like I put on the order. I was so upset to give this ugly cake to my Dad. I will never buy cakes here AGAIN. read more

Baskin-Robbins - a happy father's day cake - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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I ordered a unicorn birthday cake and picked it up yesterday. We were not shown the cake at the shop before we took it home. Upon opening the box and removing the cake, we realized that the sides had been smashed by the box. I returned to the shop today and showed the employees a picture. The employees immediately responded that they knew the cake had been placed in the wrong size box and thats why it was smashed. The owner was notified and the response was that it was our fault that we were not shown the cake at pick up, that we should have returned the cake immediately upon opening it (after they had already closed) and we were offered 10% off a future purchase. This is incredibly disappointing. Fortunately this cake was for an adult who was understanding but what if this had been for a child's birthday party? The intent of going back to the shop was to notify them so this doesn't happen to someone else but their lack of care and placing the entirety of the blame on the customer when their employees admitted they were at fault is unacceptable. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - San Marcos, California

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Oh BR31, do we have a history. Been coming to BR31 since I was a kid and still love it as an adult. What is there not to love? They have some of the best flavors, textures, and tastes to their ice creams. My favorites are mint chip, cookie n' cream, and pistachio. Can't find another brand except that big chain drug store with better ice cream. The reason for this review are the workers here. Usually you'll see teenagers working here. From my experiences, teens these days have zero customer service and work ethic. However, this BR31 employs some really good teens who actually care about service. I haven't had a bad experience yet. I always receive a greeting, my ice cream is always properly served, and hear a thank you as I'm leaving. Great job at this location! read more

I've been coming to this shop for many years, but I stopped when a previous owner never got their orders in time so there would be extremely limited choices of ice cream flavors. Visited again a couple of days ago and the bright, energetic person behind the counter (I'm assuming the owner or manager) was working all by herself. Despite the lack of help, she was very upbeat and even comped my son his milkshake because he had had a very bad day (the reason we were getting ice cream). If anyone is looking for a job, this seems to be a great place to work with a competent and compassionate owner/manager. read more

Hannah made and amazing cake ! Was so helpful and my niece loved her cake so that you for making a beautiful cake for my niece.

Called many times on different days - no response. New Ice cream flavors are rarely in stock and updates are not reflected on associated websites. 99% of the time flavor not in stock when using Grubhub, DoorDash, UberEats, etc. Checkout other reviews. I can see this place being 5 stars on a sunny day and 1 Star on a bad day. read more

The delicious ice cream birthday cake that was ordered was ready on time when we went to pick it up. The service was friendly & it was a very easy process. Very nice getting to choose the cake and ice cream all in one. The price was reasonable & we would use this Baskin-Robbins again. read more

I have had several bad experiences at this location and had almost given up on it. However, my visit the evening of 9/19 was great! The servers were friendly and helpful, and my order was perfectly made. read more

New owners and well taken care of. Way better then before.I do recommend that everyone try this establishment! Their cakes are beautiful and creative. read more

I came in the other day with my daughter and my mom to celebrate my mom's birthday. Lillia was so sweet and thoughtful! I mentioned that I was going to share a scoop with my 2 year old, and Lillia generously offered my daughter a complimentary mini kids scoop. It was so kind! She was personable and delightful, and she really made our day. Thank you so much, Lillia! read more

I ordered a hand packed quart for $9.99. I should have paid more attention as the quart was a few scoops short. My bad. The ice cream was good (Baseball Nut) and they were friendly at least. read more