The owner is rude, measures ice cream scoops and if it's over the weight, he scrapes it off. There are better places to enjoy ice cream but not here. The Golden scoop on 103rd street is my go to place now. You feel good doing business with the happiest, eager to please employees! I think I paid about $9 for 2 scoops of ice cream in a cup. They have waffle cones too. This is the description of their purpose found on the Golden Scoop website; "The Golden Scoop is a welcoming ice cream and coffee shop empowering uniquely abled people through meaningful employment and real-world training" read more

We stopped into this location to get some ice-cream for ourselves and a toddler grandson. The service was good and they were welcoming and nice. The restaurant was clean as well. The music was as a bit too loud with pop music though. My main issue is the amount of ice cream they give for the money. They have lots of varied flavors and it was generally good but the scoops for an adult were not much bigger than the child scoop! We bought 2 orders of one child scoop and a 2 scoop sundae and it was $16 with no tip (the machine does not prompt and there was no cash tip area). Years ago I would visit the one on Johnson Drive and they had generous scoops so that is what I was expecting. read more

Baskin Robbins - Longview of restaurant leading to the restroom. A variety of tables and chair, chairs, and outdoor seat seating available. - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

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Wanted to try Handels across the street but there was a huge line so we ended up here. For 9 on a Friday night, there was hardly anyone here. We went in, were helped right away, and then we were out! There were many flavor options for everyone and the caramel turtle truffle was even zero added sugar and low fat I believe. Prices were good for what you got too. Staff was quick to assist and kind. read more

Baskin Robbins - Pumpkin pie and caramel turtle truffle - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

Baskin Robbins(31 flavors) , is and has been my favorite ice cream. But this location makes me want to stop supporting Baskin. This location is the worst ice cream shop that I have ever been too. The staff was so rude that I almost snapped on them. I was in a good mood when I went in and left out of there pissed pissed off. How does someone from the Middle East, have the nerve to be RACIST?!!! Crazy but true! I will not spend another cent of my hard earned money in this shady establishment. They have a low rating for some unfortunately serious reasons. Stay away from this place!!! read more

I've been going to Baskin-Robbins for almost 50 years. I always order the same thing Jamoca Almond fudge pineapple sundae.with nuts and cherries. I always ask for extra pineapple, nuts and cherries. The scoops were measured here and small. He wouldn't give me extra pineapple sauce and wanted to charge me. I usually get extra cherries and the owner said look at the picture. You only get one. I said I guess you don't want me to come back. Bad service. I would come back if they accommodated. Extra sauce and cherries would have cost pennies. I spent $20 here and they couldn't afford to take care of me. Now this review will cost them a lot more. So sad. Also, the scoop sizes were measured just a little larger than a ping-pong ball what happened to tennis ball size scoops this place really penny pinches. There are a lot of ice cream places around definitely won't be coming back here. read more

Every scoop of ice cream is weighed and expensive for what you get. The owner micro manages the staff and checks the scale while they are weighing my one scoop of ice cream. I asked the owner if they have to weigh every scoop and he said Baskin and Robbins requires that they do. $10 for two one scoop of ice cream on cake comes. I think next time I'll try the Golden Scoop..I've heard they have great ice cream and purchase benefit special need organization Good variety of ice cream flavors but think this is determined by Baskin and Robbins not by franchise owner. read more

Worst location I have ever been to. Strict to scoop & weighed ice cream. Don't waste your time, go to different location.

The food was delicious but pricey, the servers were very hard to understand I had to keep repeating myself. The atmosphere was ok it was clean and quiet other than the bathrooms. The bathrooms were very disgusting. They stink, and I would not recommend using them. I went into the ladies room to wash my hands, and I was disgusted with the smell of the bathroom! read more

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Horrible customer service I signed into the app and then immediately logged me out. The workers were not very understanding and very rude.

Had to wait unnecessarily while they staff sorted out a prior gift card transaction, and that took all three of them to deal with. Then after getting my order, the cashier asked how much tip I wanted to leave, which I thought was quite rude. Given that I had to wait and make an order at the counter, I declined leaving any tips. Tip expectations have gotten out of control, like it's an entitlement. read more

I ordered an ice cream cake for Mother's Day from this location. They were offering a cake shaped like pancakes! The cake was ready when I arrived to pick it up, and just look at it! It was so cute and super tasty! I wouldn't hesitate to order from them again! read more

Baskin Robbins - Ice Cream Cake! - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

Honestly, do not come here. They get a 1 star because the employees or owners are nice enough. However, the ice cream product is bad. I came here because we were near the mall and my daughter wanted ice cream. I ordered a sundae shake (shake with an ice cream scoop), my mom ordered a bowl and my daughter got a cone. Please believe me when I say that I thought my shake was watered down. I did not know that was possible. I said mom taste this,she agreed! I was in disbelief and it cost my over $7. My moms ice cream was also flat. It was definitely a mass production batch that was not tried and tasted prior to selling it to customers. read more

Convenient location but I had trouble using my BR giftcard there. The clerk was so soft spoken I couldn't hear anything he said. The ice cream was fine and it's not like I'm wanting to make new friends at the over-priced ice cream shop, but it was just kind of an awkward transaction that ended up with me not actually depleting my gift card as I intended (although he told me I had) so I ended up paying partially out of pocket unnecessarily. read more

Customer service was terrible. They were impatient and didn't give us the chance to look at all the options without them hovering us and kept asking if we were ready, mind you it wasn't even busy at all. read more

My ice cream cone was pretty gooey. I thought they were opening a new batch of vanilla, but it seems they scraped the last bit of goo out of the other tub. I didn't notice until I left, any it was awful and I ended up throwing it away. read more

Baskin robbins dose not only have excellent ice cream, they also have excellent employees. The guys at the counter were so nice and made sure we got what we asked for. One older guy was super funny and cracking jokes read more

My very berry strawberry cup was delicious. The creamy ice cream included strawberry pieces. My cup was weighed to insure proper portion size. The resulting portion size was good. The service at the counter was helpful and fast, and the dining area was Spartan, but clean, with no background music, and noise from an A/C compressor. Overall A-OK. read more

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I ordered an item and didn't end up liking it after the first sip. I ask for an exchange of the same value or a refund and they said no because it's "the customer's choice to purchase an item." Very rude. wasted $6.10 on a small! read more

This is the cleanest BR I've been to in the area. Customer service is great too. They're so nice, and very accommodating. We picked and stored a fresh pint of ice cream for us while we sat and ate out cones It's the only BR we go to. read more

This was not good experience, the ice cream in particular the shakes tasted so watered down with milk. I've been to other Baskin Robbins, but this is one that I would not return too, read more

Baskin Robbins - the outside of a restaurant - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

We take our grandkids here with some regularity. The customer service is great. The place is clean and inviting.

Love the non-dairy mint chocochunk! Thank you for having non-dairy selections. We've always enjoyed the ice cream at your shop & we like to sit out front on the benches or tables during warm weather. read more

My big sister and I went last night for the 1.31 scoop deal. She had the blueberry cheese cake. OMG so damn good. I had the Java and rocky road and that was even better. Haven't had ice cream in a long ass time so I had to post about it. Don't know why I ever stopped, love that shit and 31 flavors is some of the best. People at this place were really nice. read more

Damn, can I get some ice cream with my cone? Also, please wear gloves while handing the food. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

I was thrilled when a Baskin Robbins opened back up in our area, but the customer service at this location is abysmal! When they make a mistake instead of quickly fixing it they interrogate you despite your receipt and then angrily correct it. The owner barely offered an apology! Ridiculous! They unfortunately kept my receipt or I would have complained to corporate about them! Instead I'll just take my business elsewhere. read more

The owners are very polite and assisting. Their shakes are always spot on with the flavor!

They have the smallest size scoops that I have EVER seen at a Baskin Robbins. The male owner even weighed the scoops too make sure he wasn't giving too much!!! 2 scoops didn't even hall way fill the medium bowl. What a rip! read more

Clean quick and friendly. I got 1.75 qt of chocolate chip mont for 5.99. I scoup would have been $3. Great deal read more

Baskin Robbins - Yum - Ice Cream & Frozen Yogurt Near Me - Overland Park, Kansas

I have tried to reach them by phone for two days to confirm an online order. I've left multiple messages and they don't call me back. How hard is it to answer the phone?! read more

Don't understand the negative reviews they've received. Very good customer service! The place was clean. All 31 flavors (and then some!) were available. No complaints here! read more

Do you not go to this location!! Rude and trying to over charge customers!! Other reviews have mentioned the same thing. Sounds to me as if they're trying to scam people for more money hoping they won't say anything. No item should cost four extra dollars over The original price unless you are getting crazy crazy amounts of additions!!! read more

I am throughly disappointed in this location and I don't see myself returning. I went in hopes for a delicious treat and I was disrespected. I simply asked for an "extra thick" milk shake. I was unsure how to answer the question "would you like us to add more milk or extra ice cream". I had never been given the option, I simply ask for an extra thick milkshake and they seem to know exactly what to do. So I replied "whatever makes it extra thick please" and the man turned around and made what I was hoping would be a craving satisfier.... it turned into a cup full of milk. The man handed me my cup and I stated "...... can I get more ice cream maybe? it seems watered down a little" and he grabbed the lid off the cup, scooped a small scoop of ice cream, and plopped it into the cup. This wasn't what I was asking for and I'm very upset with how I was treated. when I asked for my money back he turned to his coworker and said "you can take care of her now" and walked away. I will NOT be returning as the disrespect and lack of competence in adding more ice cream to a milk shake couldn't be conceptualized. I also, would not recommend anyone else going. read more

Pretty sure my waffle cone was stale, and the nuts in my ice cream tasted like they were too. The people are nice and the facility is clean, which is good, but I left wishing I had just gone to the grocery store. read more

We go to Baskin Robbins for chocolate shakes A LOT. This particular one is way more expensive than other area BR's. My daughter ordered a chocolate shake made with vanilla ice cream and he charged us an extra dollar for the chocolate syrupSeriously??? We will not be going back to this location. read more

One scoop is 4$ and half the size of the competing baskins! They don't take coupons that are given out by corporate.

The girls were very friendly and patient as I sampled at least, 5 flavors before making my final decision. I got the strawberry cheesecake in a waffle bowl and omg, it was heaven! The blueberry cheesecake was good too! Overall, good experience :) read more

I know you are probably thinking, "how does fantastic ice cream get a one star review?" Although the location is prime, clean, and offers 31 flavors, the "normal" scoop servings are fit for a 3yr old. If you ask for a bigger/ normal scoop they will tell you that they will charge extra! Got to be kidding me, since when?! Not worth the trip unless you want to pay double for half the serving! read more

This place is horrible. There card machine is down and there is no sign posted. Not many people these days Carry cash anymore. The ice cream was already scooped and the manager asked if they told us the card machine was down and wanted us to wait for the card machine was back up and then they wanted to sell us melted ice cream. nope 0/10 never going back. read more

We have tried this BR several times since it opened. Every time we have been disappointed. This is a new store and they are horrible about portion size. I would avoid this one. They have decided to reduce portions to the point we feel like we are being cheated. There are definitely better BR locations in the area. No fun feeling like you are cheated when you go out for dessert. Save the aggravation and go elsewhere. read more

Buyer beware. The prices are higher at this location! A pint of hand packed ice cream is $5.99 compared to $4.49 at the store in Mission. Same quality but it will cost you more. read more