I never met a Cold Stone Creamery I didn't like. The employees are great about letting customers…read moretry several flavors. Anything with banana is my go to order but I enjoy berry flavors, lemon and orange. You can't go wrong with any flavor. I prefer a dish but you can order a sugar cone. Nom nom

My sister and I were excited to visit the Cold Stone Creamery in Olney, MD. We drove about 30…read moreminutes from Silver Spring because she was really looking forward to ordering her favorite ice cream, the Founder's Favorite - Gotta Have It. One of the things she enjoys most is watching it being freshly mixed on the frozen stone. Unfortunately, our excitement quickly turned into disappointment. There was only one person working at the front counter. He finished preparing the ice cream in just a few seconds, which immediately made us question whether all of the ingredients had been added. My sister politely asked if everything was included, and he simply replied, "Yes." When she looked at the ice cream and took a bite, it was obvious that several ingredients were missing, especially the brownies, which are one of the signature ingredients in the Founder's Favorite. We politely brought it to his attention, but instead of listening or checking, he seemed annoyed that we even asked. His responses were short, dismissive, and it felt like he just wanted us to leave. My sister then asked if he could add a little hot fudge. He said it would cost an additional $2.00, and I told him that was perfectly fine. However, he added what was barely a drop of hot fudge. When my sister asked if that was all, he replied, "Yes. That's it." His attitude throughout the interaction was rude, dismissive, and completely lacking in customer service. When I asked if I could speak with the owner or manager, he responded, "I am the owner." Based on his behavior, it was very difficult to believe he was the owner. He acted more like someone who simply didn't care about the customers or the business. He started walking away and we couldn't believe his attitude. We didn't mind paying extra--we simply wanted the product we ordered and to be treated with basic courtesy and respect. Instead, we left feeling frustrated and disappointed. After driving 30 minutes to visit this location, this was not the experience we expected. We won't be returning, and I sincerely hope this feedback is taken seriously so that other customers don't leave feeling the way we did. If he is the owner, the company should take it from him.

Frozen custard so good it's creamy not to sweet the serving is quick the people are so nice thereread more

maizie was very mean and threw a spoon when i asked for a lid. i felt unwelcomed and unsafe. very…read moremuch a mean girl vibe from this establishment. "ice, custard, and happiness", more like icy demeanor, custard, and vigilance. while eating our ice cream in the parking lot she aggressively glared at us and upon a customer pulling into the lot, she frantically locked the doors and turned the open sign off in anger. next time i attend a rita's ice establishment, it will not be on maizie's schedule.

We love stopping here for bundtlets -- they're the perfect size, super cute, and always hit the…read moresweet spot. My daughter stuck with her favorite (cookies & cream), and I tried the seasonal banana pudding flavor. It did not disappoint. It had vanilla wafers at the bottom and even one on top, which was such a nice touch. The banana flavor was there -- not exactly like traditional banana pudding, but still really good. Orders are always ready when we arrive, which makes pickup easy and quick. Only small notes: the front door situation seems to always be an issue -- usually only one door is working -- and this time the brown bag our order came in felt a little damp, which was odd. Overall, consistently yummy cakes and a go-to spot when we want a quick dessert.

Went in to pick up my free bundtlet for my Birthday because i'm a member of their rewards program…read moreand was greeted with hostility and aggression by a heavier set woman working the register because I was having trouble getting my membership information up. I am extremely disappointed in the customer service at this location. I used to love coming here but will not be returning. I hope to see some change of faces at this store, otherwise forget about it.

This location is very nice. Thank you so much to the guy with glasses, and I believe you had long…read morehair that was pulled back. I hope I'm right. You are an excellent cashier. Thank you for helping me without having an attitude. *** DO NOT GO TO The location in Rockville, MD it's the WORST ONE!! The manager with glasses should be ashamed of herself for how she treated us. Very rude, argumentative, and disrespectful. Corporate should definitely pay this location a visit and monitor it.

Local frozen yogurt shop. It's great for families and during summer time. However the store itself…read morefelt was very dirty and the floors were sticky. Service is quick. Flavors were ok but not bad for a local sweet treat.

I showed up as Haagen Dazs the other night after a friend's birthday dinner. Who knew Haagen Dazs…read morewas open until midnight, even in December? Not sure why, and honestly wouldn't have even gotten ice cream except the birthday boy was drunk and craving it, but mannnnn, sometimes a late night chocolate milkshake just hits right. The kid behind the counter, Sergei, made our night. He was so funny and helped our crowd out right. I wouldn't have even thought about going to Haagen Dazs in December, but now I can't wait to go back.

I wanted ice-cream because of National Ice-cream Day (I know just an excuse to eat dessert lol). I…read morehappened to be in the area which I never knew there was a location in Rockville, MD. Also, I had a FREE SCOOP from the app as long as you purchase $5 worth of stuff. MIDNIGHT COOKIES N CREAM DAZZLER SUNDAE I actually love this sundae even though I wanted Rocky Road. Oddly, I usually get it thru UberEats and it's only 1 size but in the store, they had a Small or Large version which I love since I didn't want that much. This is a CHOCOLATE LOVERS Dream sundae filled with chocolate cookies and cream ice cream layered with hot fudge and chocolate cookie pieces then topped with whipped cream and cookie crumbles. Very rich and chocolatey and delicious if you can handle it. COOKIES N CREAM SCOOP (FREE) My son got the Cookies n Cream on a cone which he liked but wished they had a cake cone instead of waffle. Customer Service was nice and quick! The store wasn't packed when I went but I appreciated the good service. Only con is they didn't have Rocky Road (it ran out) which was the reason I went. Also, they don't have a big selection of ice-cream cakes like the one in Georgetown has.