spelled birthday wrong....was a bit off for my husbands cake. Would be nice for them to double check before handing to me. I'm also one to blame for not inspecting before leaving however I was in hopes I didn't have to worry. read more

Service was nice but the cleanliness is in question. I did notice the staff wash their hands after handling money and in between each other. Milk sitting on the counter also gave extra caution read more

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Decent ice cream franchise location, I came here today to get the "free ice cream" promo on the app, so no dime was spent. Customer service was friendly and I also sampled a few other flavours before deciding. I had to order it through the app, and apparently it does not go through their system for the person to see until fifteen minutes later, which was strange but that's okay. Had to wait for my ice cream about 20 minutes. Ice cream was good, I had selected the Reese's Cups ice cream, got a single scoop in a small cup. Place could be a cleaner, there was a swarm of gnats flying around the trash bin which wasn't very pleasant to see. Also used the bathroom which was okay but could be better kept. Feel a little bad since there was only one person working, but I don't blame them for not being able to keep up with everything. That's on Baskin-Robbins. Overall average experience with this place. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Ordered online way ahead of time and waited long time for order. When arrived, was told, "oh this is going to be a while. Helped people in store as I was waiting vs making online orders. Apparently if you order online, they will make it only when they have time. Only 1 person working. No more coming here for sure. Bathroom was a mess as well. Floors dirty, I mean: I can go on and on read more

Clean and nice store, great selection of ice creams. everything was fresh and yummy. They had a couple seating options and a wide variety of cakes. read more

Probably never coming back to this Baskin Robbin's or any other for that matter. Maybe it was just a bad night but they had one kid working and it was insanely busy. He also did not know how to properly scoop a single scoop. But to top it off, my kids found little plastic strings in their rainbow sherbet ice cream. Apparently this has been a complaint with Baskin Robbin's since 2022 with ice creams being recalled. Apparently not all the locations got the memo! This is not OK and isn't consumer safe. Check your ice cream before you eat it. read more

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Why is there only one person working here during the evening on a nice evening? It took over 30 minutes to get ice cream, poor guy was overwhelmed. Many people left. On top of that, the person working does not know how to scoop ice cream. Single scoop are barely a kid size. We ordered a kids scoop it was so tiny and he added more ice cream and this is what we got an actual kids scoop but got charged a single scoop. We ended up buying pre-packed tubs for the other flavors. Other people were complaining to each other about the size but didn't say anything. He was very nice and polite so not his fault at all - but this location needs to do better with training and scheduling. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Came here for ice cream today and the employee McKenna totally went the extra mile for our kid. Baskin Robbin's is a treasured childhood memory for both me and me wife, and am really glad we can still get ice cream here. Thanks again. McKenna! read more

Declined service to us upon arrival when we arrived 10 minutes prior closing time. told us "we just started cleaning" when they had just served other customers and still had everything out. read more

I have ordered from this location multiple times on ubereats and i would say about 75% of the time my fresh packed quart has only been half full and they almost never put oreo crumbles even though i paid an extra $1.23 for oreo crumbles. This has happened multiple times and i finally got fed up and called the store, the girl who answered had just arrived and was really apologetic but her solution was for me to drive there with the ice cream and she would put more ice cream in the fresh quart and put oreos on my single scoop. If i lived close this would be fine, but i live like 15-20minutes away which is why i ordered it on ubereats in the first place. I complained to Uber and they only gave me a $5 credit. Never order from this stingy location. read more

Baskin-Robbins - fresh packed "quart" - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

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Baskin-Robbins... love their ice cream! Happy to find a BR near my new neighborhood. Dropped by during the recent heat wave. Very busy place on a hot weekend. Couple of staffs actively serving the customers. We sampled a few flavors and picked up couple of double scoops. Service was simply the best. they were patient, ready to answer any questions and fast. Overall great experience. Location - convenient, ambience - very nice and a lot of parking spots! read more

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Went to this location to pick up a birthday cake that my wife pre-ordered. It was already paid online, and I paid again when I picked it up. (There could be something that the store could have done to prevent this, but I also should have communicated better with my wife before the pick up). I called a couple of days later to ask for a refund on the duplicate payment. They got back to me and sorted it out. The refund was fairly difficult on their side to figure out as the amount of duplicate payment wasn't the same as the online payment, and having it processed through Google pay also complicated the CC number on the records. Anyways, it was settled and I am very happy about their effort to fix it. Thanks! read more

No frills ice cream joint. Lots of flavors, few different toppings. Quick service and ample parking. Not bad for a quick ice cream fix.

Absolutely the WORST costumer service experience of my life! I've been coming to this location for years and I've never experienced anything like this. We got there at 9:50 pm, 10 minutes before closing and the ice cream was covered and the lady goes "you better know what you want" I was with my two brothers, my father, and my husband, we were very apologetic but honestly shouldn't have been because it was 10 before closing, not 2 minutes! We were looking at the menu and she kept rudely and loudly saying "what do you want" When we were done ordering and had ice cream in hand it was still 2 minutes before closing and she said "just so you know I'm locking the doors at 10!" That was when I finally said she was being very rude and it was uncalled for as we had just spent $30 on ice cream and it was still before closing...her response "I don't get paid after 10:00pm" not sorry, or it's been a long night, just another unbelievably rude response. After about 100 visits over the years I have to say this will definitely be our last. No one like that should ever be in a customer service position. Absolutely despicable. Photo attached! read more

Baskin-Robbins - This is 10 minutes before closing and was accompanied with "I'm locking the doors at 10, what do you want?!" - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

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online they said they had an oreo cold brew and the worker was by themselves and didn't even know how to do half the stuff and when i asked her she said they couldn't do that even though actively online it said i could order it read more

This poor girl was understaffed by herself with a massive line going out the door. She absolutely held the line and killed it. The service from her was terrific and she didn't skip a beat in making sure quality was at the forefront of her work. Management, please give this girl and raise and extra help. Don't understaff your employees at night. That's how you'll lose someone valuable like her. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Preordered my daughters Ice cream birthday cake in advanced. Arrived on pick up day with news that one of the staff accidentally sold my daughters cake to another customer! Cake was remade but looked a rush mess! Paid extra for a custom print out photo to be added on top but ended up with a icing draw on that looked terrible. Oreo ice cream sandwich was all melted but the cake did taste good. I typically come here with my family all the time and get Ice cream and decided to get a cake from them for the first time but I was really disappointed with the situation. Never again ! read more

L O C A T I O N In a plaza with only one entrance. If you see Azteca that's the entrance you take! There's plenty of parking spots. C A K E //Oreo Ice Cream Cake// (~$25+) I don't remember the cost, but I got the 4-6 serving one. It was decorated nicely and they put the icing message correctly. It was a chocolate cake with oreo (duh) ice cream. It was yummy and oreo-y. S E R V I C E There was no one in the store so I had the staff attention all to myself. Transaction was fast and friendly O V E R A L L If I need an ice cream cake, I'd definitely come back. The service was good and the lady was nice. read more

There was a hair in my banana split. That is not acceptable. It's not a clean place overall. It has sticky and dirty floors. It wasn't crazy busy or anything. What a disappointment. The lady that took our order was nice so there's that. read more

This is now my go to place for custom cakes! I have now ordered 3 birthday cakes from there. Each one was custom designed to my specifications. Ripsy the owner is very talented and have yet to disappoint. She has not told me no on any of my design ideas. The cakes has all been a smash at my parties and everyone is so impressed that it's an ice cream cake! And it's even more affordable than a traditional one! I will continue to be a customer and am so excited for the next cake! Thanks Ripsy!!! read more

Baskin-Robbins - Cotton Candy chocolate ice cream cake - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

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One of the cleanest ice cream stores I have ever been. High class customer service. Delicious ice cream!!!

Just so you know - They do not accept the Groupon. Bummer, because the ONLY reason I bought the Groupon was so I could treat my kids AND their friends to an after school ice cream - I wanted to look like a "big shot", but instead, I had to put away my Groupon...and shell out the "big bucks" Thanks a LOT Baskin Robbins - you ruined my swag!!! read more

This particular Baskin Robbins looked a bit hidden when traveling there. Service was reasonable good with no hassle. I ordered a single scoop of Jamoca on a waffle cone and it was exactly what I expected. Decent ice cream that's consistently good. read more

There is no other place I crave more than Baskin Robbins! I am a huge ice cream addict, and this is my fix! This was my first time at this location. The girl behind the Counter was very sweet. Moshe greeted us when we walked in, though she was busy and with another customer. She was sure to ask what I would like on top of my sundae, and happy to list out the available items. Thumbs up to this location. Plus! It's right in the heart of Mill Creek Town Center! Always a bonus! read more

I never like going to this location, i ordered a ice cream cake first of all the icing is melting off as soon i get into to the car. i'm racing home just to get it in the freezer to find that it's melt off completely. i didn't even order at this location not sure why they had me drive to the mill creek one to pick up. worst experience i've had probably won't be ordering another one. read more

Do not go to this location. The owner forces their employees to work more hours than is legal for those who attend school. They also take half of the tips from those actually doing the work. Take your business elsewhere. read more

If you want to find world's best ice cream store go to Mill Creek Baskin Robbins! Delicious ice cream! Friendly stuff!

I normally have had no problems here in the past. Unfortunately the immature young lady recently hired is excruciatingly rude- the smirks and insults were shocking. I prefer hand packed ice cream- it costs more, not a problem. However, getting charged $28.47 for 3 small cups of hot fudge topping is a scam. The hot fudge cost more than the quarts of ice cream. I asked to be shown where on the menu the prices were to ensure this was not my mistake. She could not produce proof. She told me "it is .89 cents an ounce in an 8 ounce cup." I asked again, where does that say that, and the cups were not filled but halfway nor weighed. She repeated ".89 cents for 8ounces you do the math." What I heard was .89 cents FOR AN 8 OUNCE CUP! After another smirk and a have a nice day ma'am, I left. My husband went back and demanded a full refund. She refused. He said call your manager. Only after threatening to report them to the BBB and attorney general for fraud, the manager made her correct her mistake and we received a full refund. To the young female who hopefully reads this: get your attitude in check or you will make many enemies and lose business for your boss. And wipe that smirk off your face before you get a customer who won't put up with your unnecessary cocky attitude for an ice cream server. read more

Baskin-Robbins - This photo shows proof of the overcharge of the half-filled 3 hot fudge cups that were the most expensive items purchased - Ice Cream & Frozen Yogurt Near Me - Mill Creek, Washington

Ordered a "Warm Cookie Sundae". The cookies were not warmed up and were rock hard. The place was quite disheveled (chairs not pushed in, napkins on the floor). I was the only customer for the full 30-35 minutes I was in there. Seemed like the staff member was focused on something other than her job duties because the sundae was made improperly which made it taste bad, it was almost $9 and the place was filthy. read more

This Baskin Robbins is very clean and have a great selection here. The staff is friendly. They have indoor and outdoor seating.

I love Baskin Robbins, they have a good selection here! Ordered my birthday cake last year from here and got exactly what I asked for.

Love their Rocky Road ice cream. Unlike other reviewers on here, I received generous scoops both times I visited here.

Baskin-Robbins charges a lot of money for small servings and not much else. This place is not any different from any other franchise. My wife ordered a chocolate malt. What she got was a chocolate milk shake without any malt. I don't understand how you can get this wrong, but they did. My sundae was almost five dollars, but it wasn't anything special. read more

Great selection but at the same time just for 2 scoops each for me and my daughter it came up to at least $11.00... it's crazy how much they charge for their stuff. I guess it's only best to go there when you are really craving for it... much cheaper to get your own Ice cream and toppings.... LOL I wouldn't have gone if it weren't for my daughter. I had gummy bears on mine and that sh*t was hard as hell... The ice cream itself was okay... good but just okay... read more

Great food and service. this place will make your mouth water because the ice creams so good. So dig in.

We love all the flavors at Baskin and Robbins! Each kid has their own favorite, and every now and then we get daring and try something new. The options are a bit pricier than other ice cream alternatives, but this is a good every-now-and then treat. This place was clean and easy to get to. I am sure we will be back. read more

Owner does not participate in national promotions or take any coupons. While I totally understand that a franchise has a choice whether or not to participate in promotions, the fact that this store does not accept any promos or offers shows that they want all the recognition of a national name without having to incur any of the advertising expenses on their own. I'll go to Cold Stone, or better yet Spotted Cow or Snoqualimie for ice cream!! read more

Let me start by saying that I have lived in mill creek for 20 years and have always gotten my ice cream from here. This location has changed owners within the last few years and this is where the problem lies. My first experience in this establishment which it being under new ownership was terrible. When I walked in and ordered my I e cream, the owner also happened to walk in at the same time. The owner started cursing at the girl scooping my ice cream for making my scoops too big and made her take some of my already put in a bowl ice cream off. I had ordered a Sunday and instead of the normal scoops I had received in the past, I was given small scoops which were smaller than children's scoops and the price had jumped for the item by over a dollar. I realize a dollar is not a lot of money, but when ice cream is only 3.00 dollars to begin with it is a 25% increase with the increase being more on other items. I attempted to go back again today to get ice cream with my girlfriend and once again my ice cream was scooped and one employee made the other remove ice cream so that I had less than a child's scoop. It is their option to run a business this way but I am very dissatisfied with how it is being done. I do not appreciate the profanity which was used by the owner while myself and numerous children were in the store and I do not appreciate them taking ice cream out of my bowl to help their bottom line. I had nothing but positive things to say about this location before the new management and their unethical way of running a business, but now I will no longer eat here. I now will be driving to the Everett baskin robins because I will not be giving my money to a business which is ran this way. read more

This visit was absolutely HORRIBLE! My friend and I got there an HOUR AND 5 MINUTES before they close. The 2 girls working were already picking things up and putting them away, frantically wiping down the counters, and banging things around. After we were there for less than 2 minutes a girl asked if we knew what we wanted, we hadn't even gotten to the selection counter yet. We were there for 5 minutes, and I was on the phone, when the girl asked me again if I knew what i wanted. When I got off the phone from telling my boyfriend what they had, I told her the 2 orders I needed (she never and how many scoops, or what size). She gave me one scoop in each cup that were the same size as a childs scoop! My friend wanted to get her scoop while I was paying, the other girl paid my friend NO attention! She was to focused on mopping.... AN HOUR BEFORE THEY WERE SCHEDULED TO CLOSE!!!!!!! Needless to say my friend had to ask, twice, if she could get her ice cream. THAT WAS HANDS DOWN THE WORSE SERVES I HAVE EVER, EVER HAD! At the cash register I asked for a small Sprite, the girl came back with a CAN of 7up, without mentioning they had no fountain sodas and they didnt have Sprite! I said "Oh no, never mind. Thanks though." She then said ok, and began to charge me for it! So when she was done I said "I said I dont want this." The girl looked at me and said, "you dont?" I then, once again said"No thank you" and she gave me my change back. I ordered 2 ice creams and she didnt even give me lids!!!! Terrible, completely horrible! read more