3.5 out of 5 I came here to dry the Dubai Sundae but they ran out of ice cream. The worker created an alternative Dubai Milkshake using pistachio and chocolate ice cream. We received great customer service but I was disappointed the ice cream ran out. They did have Dubai ice cream bars but it was $9.99 for one. One of the bars looked weird too for some reason. Ambiance was a typical Baskin Robbins. read more

Baskin Robbins - Dubai Chocolate Milkshake - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

Muy amable la muchacha que nos atendió. A esta tienda van muchas personas pero no todas se quedan, normalmente cuando tienen lo que ordenan se van. Me gustó mucho el ambiente y la variedw read more

Baskin Robbins - Sundae - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

Fast and friendly service. The store is remodeled and super clean!! Thanks for the delicious ice cream BR Fallbrook!!

Went to Baskin Robbin's for a scoop of ice cream. There was a good amount of people in the store so I patiently waited for my turn. I watched the employee serve ice cream and then handle money from customers. When it was my turn, I asked the employee working if they wear gloves and she told me yes. She then proceeded to give me a sample and scoop my ice cream without washing her hands or put on any gloves. Money is dirty!!!! I told her I asked her if she wore gloves because she had just been handling money. She acknowledge my comment and proceeded to serve the next customers without washing her hands. And they ordered cones. Just saying I would rather you wash your hands after each customer if you're going to also be handling money. read more

Well what a difference a wonderful hot fudge sundae makes, Cynthia has been so very helpful made a wonderful old fashioned hot fudge sundae with extra hot fudge my wife got a two-scoop with peanut butter ice cream the service was just absolutely exceptional inside is very very clean and smells like candy you got to love it well worth the five stars read more

Baskin Robbins - Hot fudge sundae - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

If you haven't been to this location, you need to come! The store is clean and pretty. The employees were super nice and offered flavor of the month sample tastes. So good!! We ordered ice cream quarts to take home and they loaded and packed the containers! Yay!! Lots of great flavors! Oh and the custom banana splits rock!! Best place in Fallbrook for ice cream! You won't be disappointed! read more

I order an ice cream cake for my husband birthday . A 6 inch pistachio ice cream .We really enjoy the cake. The perfect size for me and my husband. It's pricy for a 6" but it was worth the price very satisfied. read more

Baskin Robbins - Pistachio Ice Cream Cone Round Cake - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

Nicely renovated, fun new Valentine cakes. The little heart ice cream cakes are perfect for 2 ppl and delightfully cute! I had to get a little pink one for the occasion. I will visit again soon if I get another ice cream craving. read more

Friendly, clean and of course they offer every flavor you could ever want! I love that we have at least one ice cream place in town. read more

Girl working today was so kind and sweet ! She offered us samples right as we entered . Always with a smile on her face . Nice variety of flavors and cakes . We had a one scoop sundae with hot fudge , whip cream , cherry and nuts for $3.49. Not cheap but portion was ok . 5 star for the service ! read more

Great service and excellent for special occasions. I also like how this business helps young people get a job and start life on the right foot! read more

Horrible experience with picking up mobile. Took for ever to get acknowledged and by the time I received my ice cream it was melted

Saturday night I walked in to get a cake. They had only 3 left at a high price if $24.99 for an ice cream cake. I asked the lady behind the counter if there were anymore cakes. "Nope! That's it" "You want it, or not?" I bought it, but didn't appreciate the disrespectful reply and lack of supply and orice read more

Trust the reviews, people...we really are accurate. Read is after I tried to try this hot mess of a shop. Su hope someone isn't banking the retirement owning this place. Horrific service - waited 10 mins while the girl was "wrapping up" a personal call. Better off closed. read more

I'm so happy to report that this place still gives 5 star service! Of course the ice cream samples they kindly offer is a plus. If was a different group of employees from the last time I was in. They were just as helpful and friendly, I love it! I'm a happy camper at Baskin Robbins! Keep up the great work Baskin Robbins staff. read more

Baskin Robbins - Sugar free pineapple coconut. - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

Had excellent service and a delicious Sundae. Server was very friendly and let me taste a few to pick out my favorite.

Don't recommend this location. Staff are always very rude. We never get greeted and when we try to be friendly they are short answered. The staff are terrible with customer service, they either need more training or need to be fired. The business is going to lose customers because of bad staff. Not worth it read more

I came into this location awhile ago and was greeted by a blonde lady named "Cynthia" that was extremely rude and seemed to be eating chicken in between serving customers. Not only does that go against covid guidelines but it's also a health code violation in itself. Would recommend going somewhere else if you see her. read more

I ordered a cake online, and it was ready for us at opening. The cake was good! The service here has always been friendly.

Beware when ordering drinks from here. I ordered the turtle and Oreo cappuccino blasts and the girl made two originals. When she was done I told her the drinks didn't look correct because the Oreo blast comes with Oreos on top and she argued with me claiming it never comes with Oreos on top and wanted to charge me extra to add them. Later I looked on their website and to my discovery she had made both of my drinks incorrectly. She didn't use the right ice cream or the correct toppings. It wouldn't have been so bad if she hadn't been so rude about the situation. read more

It's Baskin Robbins, what's not to love? I've been to this locations more times than I care to admit. Every time I've gone, I've been greeted by friendly employees. The place is usually clean (and only sometimes not spotless because it's busy and as soon as a group gets up another sits down). I love the ice cream and there's really nothing more to say. I'm surprised at how low the ratings are for this location. read more

Not my favorite place to get ice cream, b/c it's only a destination I go to when they have my flavor: icing on the cake. When they do have it, it's great. Friendly service, pretty clean. Conveniently located next to a pizzeria for dessert. read more

This is a busy Baskin Robbins store. That being said I'd give 5 stars if there was enough staff to service everyone. We were in with 5 grandkids and ourselves of course. Kids knew what they wanted but still, 7 people to serve in a party, others lining up out the door and 1 person on duty? But she was a sweetheart, kept her cool, moved swiftly and efficiently. We go in frequently cuz its the only ice cream place in town and usually staffed a lot better. May be it was so hot outside and it wasn't usual busy time? read more

Refused to make milkshakes because they didn't want to use anymore milk. they said they wanted to be able to spend time getting milk in the morning the next day rather than open on time or properly. read more

Would give 2 stars but the service is bad. Went in on a Monday and this girl was the only one there. Highlights in her hair, brown hair. Asked for a milkshake with two different ice creams and she says, "I'm going to stop you there. We don't have any milk" I'm a rude tone. So I ask for two scoops and she proceeds to do her job with an attitude. Plus tables are constantly dirty and chairs are never cleaned. Really sad that this is the on Baskin Robins in Fallbrook. But safe to say, they lost customers all due to a rude employee. read more

Today, Friday, we visited Baskin Robbins, Fallbrook. The store was packed with only one person manning the store- she was helping a little girl order her birthday cake & then wait on all these customers by herself. She was great but why management would do that is beyond me. The store was very dirty & they were out of CHOCOLATE ice cream. ?????, & other flavors. Very disappointing read more

Don't order a milkshake from here (specifically the carmel turtle ice cream milkshake) because i definitely got food poisoning from it.

I've come to this place .. well.. A LOT. They somewhat-recently had a make over and it looks a lot nicer now. The ice cream, oh my gosh it's so heavenly!! They are always changing up their flavours but make sure to keep the classics ;) they also seem to have more than 31 flavours haha The staff here is so super friendly, especially Ashley! She seems to always be there while I stop by. They will give you samples of whatever you want and if you're taking a while they still make you feel valued. Overall this place is great and I'll be back again, and again! Try the chocolate milkshake yum yum~ read more

Service sucks and the girls are rude. They have no manners and let other people cut. I can't remember her name but she had dark hair and was short. Took me 30 minutes to get out of there with just an ice cream cone. read more

Real ice cream none of that sugar free fat free crap here. So delicious I crave it all the time. Prices are a bit elevated but worth every penny. One of my favorite spots. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

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What a great night to get a good deal on a double scoop waffle cone of ice cream! Since today is the 31st of March, many people were there when I went with my sister, mom and nephews on this grand deal for a $1.31 scoop of ice cream. I'll be back on the next 31st day for more yummy frozen treats! :) 5 stars! read more

Baskin Robbins - Yay! - Ice Cream & Frozen Yogurt Near Me - Fallbrook, California

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Great service and they have bubble gum flavor . Sundaes we also got were made perfectly, thank you

Leaving tbis bad review until I hear from the owner or manager about my daughter's W2 that was "mailed 2 days ago." It has been over a month and the manager Patrick was completely unhelpful and rude. read more

I love baskin robbins ice cream but this place was different then the others. The ice cream was not fresh. .my marshmallows in the rocky road was hard and very few may I add. The pralines and cream was not as tasty. In addition the scope portions were so small compared to the other baskin robbins. Children's size scopes with adult prices. Horrible ice cream experience.. but friendly staff.. I will not return. read more

The staff is nice, and that's why they got the 3 stars. I would have given t more but when I ordered they had to bring the bucket of ice cream out to scoop, Bc it was full and rock hard. After they got my my portion out the whole bucket of ice cream dropped on the floor. The girl in charge and I made eye contact as we covered our mouths. I thought she'd sadly say, "throw it away", and be bummed about the product loss. However, she told the other employee to scrape part off and put it back in the freezer to sell to customers...gross! By the looks of their floors, that ice cream definitely should have been tossed. However they were young kids working, so I took that into consideration. I'll be getting my ice cream somewhere else when I'm in that area from now on read more

Don't get ice cream here... just buy some at Albertsons next door so you won't have to deal with the rude staff.

The girl who made my Sunday last night around closing time, thank you it was delicious, and you are beautiful Miss. Wish I could of got your number Miss. Best ice cream place around read more

They have really great flavors, and the employees are really nice and respectful. One thing I would recommend adding is a few benches and tables outside the shop read more

Only giving 2 because sometimes I get what I want. They go MONTHS sometimes over A YEAR with a broken soft serve machine and never have an answer on when it will be fixed. One of the only things I like is the strawberry peanut parfait and I can't ever get it because their machine is always broken and they have no eagerness to get it fixed. read more

Stopped by for some ice cream today. The girl that helped us was named Victoria. She was sooo freakin rude!! I'm not a complainer, I'm really not. I understand things happen all the time and i know customers can be obnoxious sometimes so I usually brush things off. But honestly, this girl had such tone and attitude towards us. We could clearly tell the difference because there was a guy who was applying for a job and apparently she didn't have a problem speaking to him extra nicely. I get it, you work customer service. It can get annoying! I've been there. But honestly there is a way to speak to people. It's called being respectful. If you do not like working with customers then you should find another job that you will enjoy. I've never had someone be so rude ! & to top it all off the ice cream was all melted! Very disappointing. If I could give 0 stars I would ! read more