With warmer weather drawing near, I find myself craving ice cream. Since I was a little girl, I have always loved Baskin-Robbins. No matter the day, a chocolate chip milkshake from here puts a smile on my face. Staff are a little young and not always fast, but are polite and get the job done. Chairs are a bit hard, but if you're just sitting long enough to enjoy your cone, they are fine. read more

Ice cream in lobby freezers is so soft it won't even stay firm in the CUPS. Most ice creams are unavailable most of the time. Staff are very unhelpful. This is so sad because I LOVE the ice cream but this location is HORRIBLE!! read more

As soon as you open the door, it smells. No one customers and the place is filthy. I came here when it first open and it was exciting to have something g nice in Conroe. Dunkin has fond memories but this place destroyed everything good about its name. No pride. After seeing how dirty this place is- there is no way I'll be even g through the drive-thru read more

I've complained about this Baskin Robbins location before. Brace yourself because I'm going to complain about them again. Upon my arrival I went to the men's room to relieve myself and wash my hands. The condition of the men's room was disgraceful! I've seen cleaner public restrooms in Karachi, Pakistan (and if you've ever been to a public restroom in Karachi, Pakistan, you will understand how dreadful they can be). As I washed my hands I immediately noticed that there was no soap whatsoever in the dispenser! So much for the mandate that "employees must wash their hands before returning to work." Now for the ice cream. Only 50% of the ice cream refrigerators were operational so only half of the flavors normally sold were available. To be fair, I've been to this Baskin Robbins location when there was no ice cream available whatsoever! So 50% availability was actually a considerable improvement. You may well ask. "Why do you continue returning to such a lousy Baskin Robbins location?" The only excuse I have is that it is the location closest to my home. read more

Been to BR all over the country and this one was the worst. Ice cream was barely frozen and the employees were complaining about "new management." Kids working were nice but everything else about this location was horrible read more

Horrible service!! Made us wait for wait for them to be done counting how much they made, not very good costumer service... I got a cake for my son turning 14, ordered a bubblegum ice cream in the cake. They wrote his name like a 2 year old scribbled on it, and when we cut open the cake what was in it? Vanila ice cream. We ordered BUBBLEGUM!! We will be requesting a refund or his cake being made again, and I WONT be going back to this location, get some better employees. Also I spent 50 dollars for them to make and it wasn't even right. read more

These guys don't answer their phone, At all lol but I will say clearly they are busy!! I had to get an ice cream cake for my granddaughter & wanted to make sure they had the flavor she wanted so I decided to call of which no one would answer the phone so I had to drive over there which is fine it's not too far and in fact they were out of the cake that I wanted. I did have to wait quite a few minutes because they were extremely busy that drive-through is round the clock you have 3 to 4 people walking around filling orders with their headsets on and I can't fault him for that. finally when somebody came around the gentleman offered up another cake that did have the ice cream flavor on the inside and it was perfect! So I gave them 4 stars this review is for Baskin Robins /31 Flavors read more

So today I went to Baskin-Robbins and was excited because it was the 31st which is cheaper ice cream scoops. However when I was paying for it, it wasn't. I asked if they did the discount and they said no they don't do it. There is a sign on the counter next to the ice cream that says they do. We were disappointed. read more

Baskin-Robbins - But the sign says 31% off!!! - Desserts Near Me - Conroe, Texas

I ordered my son's cake & paid online for pick up, I ordered on 8/9/2023 his birthday was on the 13th that following Sunday, ordered with time but on the 13th I went to pick it up & the guy working there told me they wouldn't be able to give me the cake that I ordered because something was wrong with their fridge, idk why they didn't call me to let me know that had happened, I had my phone number & email there that doesn't make any sense. He also said not to worry that I could choose a "free" cake from a fridge that they had in the lobby & that I would get my money back because of the inconvenience but till this date I still haven't received my money back. I don't recommend this place at all. read more

They never have any flavors other than the basics and were did not even have ice cream today this place is the worst place I've ever been to. read more

Nastiest ice cream place on earth. Workers licking their fingers. Rude service. No please or thank you. And the dude was licking his fingers.terrible. read more

We went in to get some ice cream to go. The ice cream was fine the issue I have is the extra charge for cups $0.20 per cup so you get charged 0.20 for just getting your ice cream in a cup. This charge isn't listed any where on the menu. They just add it on. read more

Excluding the manager Bryce. This is the biggest piece of crap for management and ownership. I ordered a cake from here and right after I walked out the decor apparently quit. I did not receive a phone call so when showed up to get my cake on my birthday there was disappointment. Do not order your kids birthday cake from here, it'll break their heart. read more

Honestly, Every time we come to this place, they are out Of ice cream. How is that possible? Every visit Here they have vanilla, and that's it. How can this be. read more

What kind of ice cream parlor doesn't carry blueberry cheesecake, rum raisin, lemon custard or black walnut ice cream.

31 Flavors,really? How about 4 flavors? that's all they have today. Every time my wife tries to come here, they are out of everything, glazed cake donuts....always out. Gold medal ribbon ice cream always out.... Today, no Vanilla! Really? no Vanilla? Maybe they should sell tires or chicken fried steaks, They obviously are not doing a good job with Donuts and Ice Cream. While we were there today, one girl was making fresh waffle cones, we just laughed. Why are you making cones when you have no Ice Cream? Seriously, they had a tiny bit of chocolate, rocky road and pistachio almond. Oh yeah, and Daquiri Ice Sherbet. So really 3 flavors of Ice Cream and 1 Sherbet. Damn , I just got it! It's not 31 flavors, its 3 and 1 Flavors. 3 Ice Cream and 1 Sherbet. I apologize Baskin - Robbins and Dunkin, I read the sign wrong. Seriously, its not that hard. Its like a Monty Python sketch. We have here a cheese shop, but they have no cheese. How ridiculous! read more

Consistently out of many flavors of ice cream and milk. 4 out of 5 times we come for shakes they have no milk!!!!

Showed up tonight (SATURDAY) at 8:38 pm and was unable to sit in the lobby to eat ice cream with my kids. The staff working inside said we had to go through the drive thru because they just mopped inside and it's a safety hazard to allow guests in. Probably a good idea to mop after you close up shop. They close at 9:00 pm. read more

they canceked my Uber eats order becauae " "they could get to it" its an hour 45 from closing. you scoop ice cream into a container and put the toppings in a container and put it in a bag. lazy kids read more

We visited this location 8/13. The ice cream was terrible. Both flavors I tried had ice in them and tasted old. The flavor I wanted had ice all over it. My husband wanted a sundae, but they were out of whipped cream. When we checked out, they didn't have receipt paper for the register. I don't think we will ever go back. read more

WHY dont they EVER answer their freaking phone!!!!!????? It's the most annoying thing EVER bc you know they're in there busy or not just listening to the phone ring!?!!! read more

I really enjoy their ice cream and they have the best decorated cakes to choose from.

Restrooms are nasty. No doors to the stalls so everyone that walks in there can see you. Don't go here, horrible service.

beware!!!!! this place is absolutely awful! icecream is always melted and has been re frozen with nothing but ice in it! they have a bunch of teenage kids working that refuse to ever answer the phones! we are done. have given them chance after chance. the first time this happened was 6 months ago, they claimed their freezers were broke and had melted the ice cream. wouldnt you think if this was the case, they should have never sold the bad icecream???? wrong, they sold it anyway! the second time they claimed it was under new ownership and they had brought ice cream from another store and it must have melted in transport! today, may 12 2021 , only 3 teenagers in the store supposedly working, (not). no manager, owner, or adult around. my husband returns home with $35 in icecream, to no avail, gummy and ice all in the icecream, and guess what, they will not answer the phones, again!!!! this is not acceptable! do not buy icecream from this store!!!! read more