About a month ago I got a signature specialty cone that was supposed to have a chocolate dipped waffle cone with sprinkles and mini gummy bears and wanted a scoop of chocolate mousse ice cream. The young lady handed me a cup of rainbow sherbet that looked to be 11/2 scoops and I asked where my choc dipped cone w/ sprinkles was and gummy bears also. She said they were out of dipped waffle cones so I got a plain waffle cone that was gummy like it was exposed to humidity and my gummy bears. I complained to customer service on the app as I didn't have time to return to store, No one ever got in touch with me by email or left a voicemail mail. Whata burger always makes my complaint right if I ever have a complaint. I will probably never return to the Cedar Hill store and their customer could learn a thing from Whataburger or two read more

DON'T WASTE YOUR TIME. Walked in and found the ice cream counter with only half the bins filled with ice cream. Clerk was sitting at a table scrolling on his phone. Finally looked up to see me and walked behind the counter. Asked if this was all the ice cream available to which he replied yes. No hello or smile just stood there. I'd obviously interrupted his evening. Walked out without buying anything. After leaving I read the reviews and realized this is the way the place is managed. read more

Brought back childhood memories getting ice cream from BR! First time taking my son and he enjoyed getting to try a couple of flavors before picking out what he wanted. read more

usually never write a review. Yet, I am writing to say that a birthday was ruined. I placed my order on the 22nd to be picked up on 3/24/24. When I get there the cake was given to someone else. Then they called the person who makes the cake to come in to make it. So I had to leave and come back. Inconvenienced ,to add insult to injury. When I come back to pick up the cake, it's the wrong flavor and she's gone. I am beyond frustrated because they did not look at the order. It clearly stated white cake not chocolate. So now I have a cake that no one will eat. 45.00 gone. read more

Has to be the dirtiest restaurant I have ever visited. The amount of flies and smell of dirty water thru my face mask made me uncomfortable to purchase anything. The ice cream cakes were frost bitten and passed the best by date. We typically go through the drive thru for donuts and drinks and have always been bothered by their service. Ordering a dozen donuts and the manager gives me 3 bags where all the donuts were smashed together. As a loyal Dunkin customer, I've decided to never purchase or set foot in this disgusting franchise. Shame on the employees who work here. read more

We stopped and got a couple waffle cones and milkshakes. Very tasty. Staff was friendly and informative. Facility was clean. read more

Baskin Robbins - Getting ice cream in the rain - Ice Cream & Frozen Yogurt Near Me - Cedar Hill, Texas

I wanted a banana Royale so bad that I called them first before I went to the store, I asked him if they have the flavor, bananas and the toppings and he said yes. Then I got there they don't have the strawberry topping, no nuts, a tiny bit of whip cream and just one scoop of ice cream when I ask for two. Very disappointed. read more

Baskin Robbins - Terrible banana royale. - Ice Cream & Frozen Yogurt Near Me - Cedar Hill, Texas

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Please read these reviews before using this store on a door dash order. They do not pay attention to the order. If your order is wrong, you cannot reach them by phone. No one answers. The voice mail is not set up. You're just out your money. BEWARE of this store. read more

Very rude & unhelpful staff! Did NOTHING to try to help me with a business receipt to expense.

Flavors were not labeled and the labels that were there had no flavors to go with them. Slow service and the shakes were too thin and just milky. Not worth the money. read more

My ice cream cake was not ready at the time I scheduled to pick it up. The staff apologized and they were very kind in handling the situation. They compensated us with another cake to hold us over for our party. I appreciate them trying to help us even though it wasn't what we ordered. We were eventually able to get our original cake. read more

The Baskin Robbins in Cedar Hill does NOT stock chocolate ice cream. They do not sell the chocolate flavor. It is SUPER frustrating and VERY disappointing. So if you want chocolate ice cream, your best bet is to go the the Grand Prairie location off of Carrier Parkway. I asked them-the Grand Prairie location-about their protocol (because they ALWAYS have chocolate when I go) and they told me they are required to always have chocolate on hand at all times. (They order an excess of chocolate and other popular flavors in order to keep them in their inventory due to the popularity of them). That makes complete sense and very logical a "no-brainer" in my opinion. read more

Walked in and the place was empty. The staff did not help us. Waited 10 minutes until someone took our order. We got several looks but everyone ignored us. Restrooms were gross and smelled really bad. read more

Would not recommend this location. Not enough employees. Wait time is long and always out of everything.

Worst service I've ever seen. Closing time is 10 pm but they closed all machines and cappuccino blast maker at 9:05 pm. Rude service all around. read more

This location is half Baskin Robbins and half Dunkin Donuts. Came here to try the pistachio ice cream. Asked for a waffle cone and the guy said they were out. I also asked if they could add Chocolate to my cone and he said no. Anyway, my ice cream was ok. Not busy location, there was several employees there but still there was dirty tables and the floors weren't clean. I think Braums ice cream is better after trying this one. read more

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Quality of service here is very low and slow. It did not seem like there was a manager/supervisor at all. The 3-4 team members mainly stood around looking to see which one of them would serve the customers first and didn't take the initiative to do it themselves. About 10 minutes of us waiting for a caramel iced latte, someone finally asked "what did you order, again?" Literally took less than a minute for the guy to make it. read more

I'm one to give the benefit of the doubt, but then I looked at the other reviews. First, one time I came and had to say my order at the drive thru 2 times then pulled up to the window and had to repeat the whole thing again, then proceeded to tell me they didn't have two of the icecream flavors. Second, I came yesterday and they locked their doors over 10 minutes before they were even supposed to be closed.. read more

I am a big fan of this location since it is a Basking Robbins and a Dunkin Donuts location all in one. Inevitably I always end up getting ice cream and donuts when I go. I seriously don't think the B Robs portion has 31 flavors to choose from, but it's ok, as long as they keep the Love Potion flavor in stock. (seasonal flavor, but hella good non the less) Wednesdays is a buy 2 scoop sundae get one free. Workers are usually very friendly and helpful with suggestions. You can sample the ice cream flavors if you want before you make a decision. They sell ice cream cakes that are pre made in house or you can call in an order. The Dunkin Donuts part sells hot and iced coffee's as well as a nice selection of donuts. They even have cool themed shaped ones usually and holiday flavors as well. You can also get breakfast sandwiches. Inside itself is usually clean and they have tables inside as well as a couple comfortable chairs to kick back in. Also there is a drive thru here in case you really know what your gonna order. I always go inside so as not to cheat myself from seeing something good I want to add on to my sweets order. read more

I don't recommend this place at all! I had my first and worst experience here ordering a special ice cream cake for my sons birthday party! I ordered a week in advance. The day of his party to pick it up and No cake . The cake was made but never came to the store where I was suppose to pick it up at! The employee had no idea why it wasn't there and said the manager had left and they only had one baker that made the cakes at different locations. Poor customer service overall. I never received a phone call to inform me my cake would not be there or option to go get my cake I paid for at at different location. Poor service all around. I wouldn't recommend this location for any of their services! Port and bad management as well!!!! I'd rate them. Negative if Yelp allowed it ! Very dissatisfied customer read more

We ordered an ice cream cake online and received the confirmation email saying it would be ready Friday (today) by 7. Arrived to pick up and there was no cake. Very disappointed since it was for my daughter's bday party next morning. Hopefully this doesn't happen to anyone else. read more

I bought some ice cream today a pint i get it home in they only hand one little scoops in it cheating me out of my money and i call to talk to a manager no one will answer the phone been calling about a hour no answer this baskin robbins suck read more

If I could give zero stars, I would. I have been to this location three times since they opened. Once I was ignored as I stood in front of the ice cream, while the staff was all on the, unbusy, Dunkin Donuts side of the store. Did I mention they were not busy? The second time, we had ordered a cake online. We received a confirmation of the order, but when we went to pick up, the cake was not made. I think it was at that moment they realized that their decorator had not come in to decorate cakes. Another customer experienced the same cake fate that day. Today, I took my daughter to get a scoop or two of our fave, Jamoica Almond Fudge. The waffle cone came from the display case. (I didnt know this at the time.) The cone was chewy, not crunchy. I asked for a new, fresh cone. The sweet girl that was doing the scooping, asked someone else if they had any more cones. He said no, that they would have to make some. (I think he actually rolled his eyes.) The girl came back to tell us that they would have to make the batter. This sounded like it would take some time, so I handed her back my cone, thanked her and left. You have one job Baskin Robbins: make ice cream cones. They couldn't even do that. read more

Believe the negative reviews others have left. This place is a joke. Order a chocolate shake at 12:30pm on a Tuesday. Was told they can't it because "the blender" is broken. THE blender. As in, they only have ONE blender. An ice cream store with only one blender. LOL. What's next? Can't serve ice cream because "the spoon" is missing? read more

I love ice cream, and Baskin and Robbins generally has some of the best, but this place is a COMPLETE FAILURE! They are always out of half the flavors, or hot fudge, or almonds, but the last straw came this week when THEY WERE OUT OF ICE CREAM! Why even open the doors? This place has that "shrug the shoulders", "it's not my job" kind of mismanagement. They must torture their workers, because they all seem to be held against their will. It would be no surprise to find it is a front for drug sales or money laundering, because the are definitely NOT in the business of ice cream. Only giving one star under duress. read more

I would give this location 0 stars. I visited 08 -02-2020. Every ice cream we requested the young lady said they had ran out which is absolutely false. They simply did not replace the barrel. They did not want to. They didn't even have plain Vanilla. The staff looked like they were annoyed by us trying to buy Ice cream! Please do not visit this location. GO SOMEWHERE ELSE. They do not want to serve you or restock the ice cream that's clearly in the freezer. Simply horrible! read more

Arrived at 9:43 told us they would have ice cream tomorrow...they close at 10pm.. should of closed the door if they weren't serving any ice cream or coffee read more

Why can't you ever have anything in stock? This is possibly one of the two ice cream stores we have in our city and this place is always out of something. I can't ever go into this place and actually get what we want completely with no kick back. Get it together summer is coming!!! read more

Do they have negative stars. I dont usually give totally negative reviews, usually I can find at least 1 good thing to say....not this place. Came here a couple weeks ago , they had product but outrageously terrible service. Today literally 2 flavors of ice cream! Was told "my truck will be here at 5 PM. ITS NOT EVEN NOON! you really think I'm EVER coming back! I will drive to Mansfield rather than try here again. To top it off, as I was waiting for someone to address me, I got to wat h a young man change labels on stored food..... not change out the food, just change the labels from a yellow label with today's date to a brown label with a date in the future(couldn't read it totally.) There was melted ice cream and cookie pieces on the counter(not sure how long they had been there since you are out of ice cream!) Not sure who to contact first--health department or Baskin Robins Corporation. EAT HERE AT YOUR OWN PERIL. read more

This is the worst Baskin Robins anywhere. The franchise owner has no clue how to run a business. They are always out of product. Last time I went, I ordered a hot fudge sundae. I paid and they handed it to me. I noticed it was chocolate syrup and not hot fudge. The employee told me they are out and they are the same thing. Why do I keep going back? Hoping it will get better. The ice cream is great. read more

Clean enough; but they never have more than half of the ice cream they advertise ready at a time. The staff seems preoccupied with cleaning or talking every time we go in. It takes forever to find someone to wait on you and if you go after six, good luck. They'll have nothing left. read more

Don't waste your time with this place! Drive to another city to get your ice cream! They are ALWAYS out of something ( flavors, cones, or toppings). The inside is always dirty and the young employees have no clue of the concept of customer service! Tonight, they did not have my first or second choice of ice cream. They also did not have any waffle cones. It's summer in Texas! I almost lost it when they told me they didn't have basic Cookies N Cream for my child. They later found enough to make one more scoop. No apologies or anything. This is not an isolated incident. This happens ALL THE TIME! Braums please come back to Cedar Hill!!!! read more

A complete fail. Asked for two items and got two head shakes. Won't last long unless changes are made.

I went to get two medium root beer floats. They said they have root beer in a bottle to use and I said that is fine. After sitting in the drive thru forever, they say at the window, we don't have root beer floats. I told her someone who took the order said they had root beer in a bottle to use. She later comes back and says, we are out of vanilla ice cream we are waiting on the truck. Really, no vanilla ice cream! Geeze. This is the second time I have been to this location where they were out of something. Not going back. I will try Braums! read more

They tried to give me out dated peanut butter for a specific sundae they had and the service was very rude and the management was very rude too. read more

I waited in drive through line behind another vehicle for 10 minutes and they never came over the speaker, the car in front of me finally received a response and asked for the managers name, drove off and then I was finally at the speaker and still no response so I pulled forward after waiting more then went to the window and the young man said, There's only 2 people working today." I said the wait was ridiculous and they should at least tell the people sitting there waiting and he said," There's nothing I can do." read more

Awful service, not clean. The workers have bad attitudes and act like they don't care while they have side conversations and not pay attention to the customer. Don't waste your time or money at this location. read more

I love Baskin Robins but this particular location never has what I want. Unfortunately it's the closest one to my house so it's convenient to go there but I'm starting to think it's just not worth it. My first and probably now my last three visits they seem to always be out of something. The first night I went through the drive way and ordered a banana split, well just my luck they were out of bananas. The second time I went they were out of waffle bowls. So I asked the guy taking my order if he could make one and he said he could (although his attitude clearly stated that he really didn't want to). Anyway he came through with the waffle bowl and I was pleased enough to want to return. The same night they were out of my favorite flavors of ice cream because their freezer was broken so there were only a handful of flavors to choose from (so much for 31 flavors). The third time I went through the drive through and once again they didn't have the waffle bowl. So once again I asked them if they could make one. The guy said "well it will be a while" and I told him I was more than willing to wait. Then he said "well actually we're completely out". Then the shift manager comes to the window and she said that they would have to make the batter from scratch and they just didn't have enough time with all the customers (mind you this place is always dead when I'm there) instead she decided to blame the morning shift for never having things ready. So willing to compromise I asked for a waffle cone on the side instead, and the guy goes on to say they don't have those either but last minute the shift manager finds one. Instead of substituteing it for the waffle bowl they decide to charge me extra for the cone, which to me is not great customer service when they already didn't have what I wanted in the first place. Since I've worked in fast food for over 3 years I know and understand that sometimes things happen, equipment failure, being out of stock, and even being short staffed. But when you're lacking in multiple areas it's to be expected that customer satisfaction will begin to decrease. At this point I am disappointed with this location and will probably take my business to Braums where they always have what I want. Don't go to this location, you'll do better getting ice cream from the sonic down the street honestly. read more

Rude employees and if you are looking for your favorites, like world class chocolate, they either don't have it or they THINK it may be in the freezer and that means they cannot serve it. One time, I was surprised b/c I ordered it and they took my money, waited at the drive thru for 10 minutes, then another employee comes to the window and they don't have it AND it now takes another 10 minutes to give me my money back, and the manager comes to the window and almost tries to force me into buying some other product, even though I told the previous employee politely, that I did not want anything else. This location is convenient for me, but not worth the trip anymore. If you are looking for 31 flavors travel up the road to the Kiest Park location. Amazing, attentive family employees and they are always fully stocked!! read more