Went in on 1/29/2026. Friendly staff, even offered me samples to try since I was going back and forth with which flavors I wanted to try as I had not gone to a BR in a looong time. Decided on the twix and cookies and cream double scoop in a cup, tasted great and curbed my sweets craving. Clean store, their cakestand was filled with cute ice cream cakes. I'll be sure to stop by to get an ice cream cake for the next festivity, as who can ever resist an ice cream cake! Thank you Brea BR for the kind service! read more

Baskin-Robbins - Twix + Cookies and Cream - Ice Cream & Frozen Yogurt Near Me - Brea, California

I've been to this location a few times but it has been a long while. My son got a gift card for Christmas so we came in today for a little treat. Plenty of flavors, but my kid always goes for Oreo lol which he said was good. Inside it was very clean, several tables with chairs and one long window seat near the entrance. The staff working was polite and friendly. The parking lot here is crazy though, so be prepared to circle around and walk a bit further. read more

Baskin-Robbins - Inside - Ice Cream & Frozen Yogurt Near Me - Brea, California

I'd like to update my review. Management reached out and addressed my concerns, and I'm satisfied with their follow-up efforts, including additional employee training and a focus on improving customer service. I'm hopeful this was an isolated incident and appreciate their responsiveness. read more

Baby girl and I needed a treat for this extremely hot day! So deciding to come to Baskin Robbins I think it's been a couple years since I have been here lol. Got baby girl 2 scoop cone cotton candy and vanilla and for me i got the Cappuccino Blast. Josh took our order nice guy, got our order pretty quickly. They have inside and outside seating. I love my cappuccino and baby girl loves her ice cream cone dipped in chocolate and sprinkles. Thank you for my delicious cappuccino and the delicious ice cream and friendly service. Have a beautiful day :) Aloha read more

Baskin-Robbins - Two scoops for baby girl cotton candy and vanilla :) - Ice Cream & Frozen Yogurt Near Me - Brea, California

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had a very unpleasant experience at this location. I ordered 3 scoops in a cup, and the female staff member who helped me at first was very nice and polite. However, the heavier Mexican male employee was extremely rude. When I asked for a cover, he said they didn't have any. I then asked for a larger cup, and he said no again. Finally, when I asked for a bag, he tossed it at me without any courtesy. He didn't say thank you or goodbye after I paid, and this isn't the first time I've had a negative experience with him. His attitude is consistently unfriendly and unprofessional, which makes the whole experience very unpleasant. read more

Baskin-Robbins - Triple Scoop - Ice Cream & Frozen Yogurt Near Me - Brea, California

A pretty typical Baskin Robbins and service was good. They let us sample a couple of flavors. I have nothing to complain about so I'm giving it 5 stars. read more

Just tried the monthly special "Monkey Business." It was outstanding!! It has banana ice cream with Oreo cookie pieces and a peanut butter swirl. Absolutely the best!!! read more

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Ice cream scoops were small. I've never had such a small amount of ice cream at a Baskin Robbins before.

I usually enjoy coming here and the other staff are great, friendly and welcoming. But there's one heavy-set Hispanic guy with a glass who constantly kills the vibe. When a young lady was serving us, she was warm and generous with the scoops, until he gave her a look and suddenly the second scoop was half-filled like she got scared to serve properly. Then when I asked for a cover (which I've always gotten before), he jumped in just to tell me they 'don't have any.' Funny how that only happens when he's working. Finally, when I asked for a bag, he tossed it on the counter like he couldn't be bothered. If you hate the job and dislike customers that much, maybe it's time to move on. An ice cream shop should be welcoming and fun, not awkward and hostile. read more

This place continues to dissapoint. I ordered a banana split and the portions are ridiculously small. The service is also far from great. If you want great service with generous portions that are worth the money, do yourself a favor and drive to the Placentia location. Steer clear of Brea. read more

Baskin Robbins is expensive but I love their Chocolate Mousse Royale and I can't get it anywhere else except for Baskin-Robbins. So when I want to treat myself, off to Baskin Robbin's I go! This is the only store that I know of in the area that consistently closes earlier than their sign indicates. The sign on the door says 9 o'clock. I approached the door at 8:52 and the door was locked. This has happened on MULTIPLE occasions; sometimes 15 minutes earlier than the closing time posted. It is frustrating to drive to a business to only have it be closed earlier than it is supposed to be. I have worked in several food locations and no matter how slow it was, we would always honor the closing time posted. Not this place. Other than that the staff is friendly and the store is clean. read more

Had an excellent selection of ice cream flavors and ice cream cakes. Purchased a chocolate ice cream cake with Oreo cookies that was a big hit at our party. read more

Had dinner across the street and so we stopped by to share a double scoop of their February flavor of the month "Love Potion 31". My wife and I just love it and its going away soon so we stopped by and grabbed a scoop. The young man that took our order was very polite and nice and the place was very clean. No restrooms here but there is one right outside next to Baskin. The one thing that I wish was improved is the app. It is difficult and cumbersome to use. Yeah, frustrating. read more

Baskin-Robbins - This Love Potion #31 is addicting - Ice Cream & Frozen Yogurt Near Me - Brea, California

Very friendly and courteous staff. There are a lot of other ice cream stores now, but Baskin-Robbins is my favorite.

"After enjoying a nice dinner down the street on Birch St., at Macallans Public house Irish Pub , my wife and I decided to take a relaxing walk and stumbled across this Baskin-Robbins. It brought back memories of the good old days, so we decided to try our favorite flavors--Rocky Road with Dark Chocolate Ice Cream. Let me tell you, it was just as delicious as we remembered! The place was clean, lively, and well-kept. Despite how busy it was, Josh, a very kind gentleman, took great care of us. He greeted everyone who walked in with a smile and managed everything with ease. We'll definitely stop by again next time we're in the area. Great job, Josh--you made a difference in our visit!" read more

Just wanted to write a review and thank Peggy for helping me with a last min order for a Ninja turtle cake for my sons birthday. They didn't have it on the website but she went above and beyond even texting me what it would look like! It was perfect thank you Peggy my son loved it! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Brea, California

My daughter and her friends went to this Baskin Robins for a quick sweet treat and were met by awesome service. The worker there got all of them their ice cream super fast and they said it was one of the best ice cream runs that they have had in a while, not only because of how good it was, but also because of that excellent worker. Highly recommend. Thank you! read more

I ordered for pick up. Just a single scoop. To go. Stood by the 'pick up' sign for ten minutes as the two employees constantly avoided to help me get my scoop. They would help people that even came in way after me. So I move to stand in front of cash register. Still helped someone else first despite me waiting longer. Just really poor service for something that just needed to be handed over the counter. Don't waste your time like I did. read more

5/5 experience. My friends and I decided to have ice cream after our dance! The worker was so kind even though it was towards closing. Although we didn't get the chance to ask for his name we're extremely grateful with his patience with us! He listened and always helped us when we needed it. When my friend needed a cup and spoon he got it ready for her even before she fully walk up knowing she wanted one. Lastly, he complimented our singing as we walked out. An amazing server we need more people like him! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Brea, California

I can't never go wrong with Baskin Robins Ice cream is delicious !!! They have all variety of flavor's and cones dipped with chocolate , The employee's are always very attentive and Friendly, the place has been recently renovated is all nice and clean, has some music! Also. Most of times is very busy ,is hard to see when walking by because you can easily missed that is an Ice Cream place My advise , if they could, put some chairs outside will be better to attract the customers . This is my favorite place read more

Classic. Out last all other ice cream stores. Coldstone? I can't even remember any other store because they're all gone now. 31 flavors is classic and will still be here even after WW3 after the apocalypse read more

The dark skin Latino lady! She is not nice at all. There is no flexibility at all. I ordered online to pick up. I showed up 30 mins early. But she said I have to come back in 30 mins for Just for 2 single scoop icecream. No smile. Just mean. She said You just come back in 30 mins. And APP even can't cancel or edit order!!! Their website says contact to your local branch. She isn't able to have any capacity for customer obviously so I just gave up and came back later. Again, It's just 2 scoops of ice cream! What's wrong!! Will never ever come back again!! read more

I went today on the 31 to get the 31 cents deal. the workers were very uneducated on how to honor that deal and wouldn't honor the deal. Also my scoop of ice cream I asked for was the size of a kids scoop. read more

Our go-to spot for ice cream when the craving comes, ice cream cakes, or when the old man decides to promise the kids a banana split if they eat their dinner. Love the option of so many ice cream choices to customize your banana split. Service is always great when we come here. read more

Baskin-Robbins - Very happy kid eating a Banana Split - Ice Cream & Frozen Yogurt Near Me - Brea, California

Went in yesterday to have Ice Cream. I asked the owners if they had any specials for National Ice Cream day tomorrow, July 21st since I saw no advertising. After "googling" the fun day and showing them on my phone they reluctantly told me there was only one special. 2 quarts of Ice Cream for $7.99. What Party Poopers! They could have had fun with this day and probably sold lots of Ice Cream. Blah on them... read more

Baskin-Robbins - It didn't stand a chance! =P - Ice Cream & Frozen Yogurt Near Me - Brea, California

The portion size is a joke Kids size scoops especially when you are going to be paying almost $20 bucks for 2 items. We order 2 scoop sundae & banana split. The worker said it is the new management policy to serve Kids size scoop for any sundae or banana split. The whip cream was bigger then the ice cream scoop. WoW I didn't known that Baskin-Robin now serves Kid size scoops for a banana slip it was the Smallest banana split & sundae... It looked like we order for a small child. We won't be going back to this Baskin-Robins... This was our 1st time ever experiencing this small of portions for adult Ice cream Sundae & banana split... read more

Walked in this past Saturday to purchase a Father's Day ice cream cake. The two ladies working were really friendly and offered to help us if we needed help finding a particular flavor. Ended up selecting a 6-8 person serving cake with cookies and cream ice cream and chocolate cake. It was a little misleading because the sticker price on the cake said $32.99 but it rang up for $34.99. Either way, the cake was delicious - only wish the layer of frosting was thinner. Cake is definitely best consumed after leaving it in room temp for 15-20 minutes. read more

I have been meaning to post a review since, Baskin Robbins Cake Decorator, Matthew took my cake order in late January. Since then I have been back three additional times, because of the service I received from Matthew. During my visits Matthew is always professional and personable. I am very particular when I order cakes as they are often a treat since they are a little pricey. However, when I receive great service I do not mind spending a little more. Matthew takes the time to listen to the cake decor I am requesting and all three cakes have been beautiful. Thank you, Matthew, for providing customers with superb service! read more

Clean, helpful, friendly, convenient. Every so often I have the desire to go get some ice cream.... the workers at this BR have always been so extremely polite and nice, striking up conversation and greeting me with a smile. This location is also very clean and the atmosphere is pleasant. There are so many novelty ice cream and frozen yogurt spots around but it's nice to have the good ol' classic when you need it. I cheers to this specific location because it is exceptionally great, even if I didn't live fairly close I would drive the extra mile to hit this spot over the others I've been to. Thanks for being so "sweet".... CHEERS!! read more

Baskin-Robbins - Annual Peppermint Ice Cream.... to celebrate my Christmas shopping being DONE!! - Ice Cream & Frozen Yogurt Near Me - Brea, California

I came in today and was helped by a very nice lady named Fony. I work at a senior living community and our once a month birthday party for our residents is cancelled at the moment due to Covid 19. I wanted to get the birthday people a special treat. They don't eat much so I was happy that Fony recommended that I get a kid size sundae. So I got 8 to go. Fantastic. I'll be back sometime in August for our next birthday. Thank you Baskin Robbins and Fony. A+++++ read more

Baskin-Robbins - a woman wearing a face mask at a table with cupcakes - Ice Cream & Frozen Yogurt Near Me - Brea, California

We've been coming here for years, whether it's to get a scoop of ice cream or to order ice cream cakes for our birthdays! The employees are friendly and provide fast service! There are so many flavors to choose from. We love the new Creature Creations too! read more

Baskin-Robbins - Creature Creations...monster and mermaid - Ice Cream & Frozen Yogurt Near Me - Brea, California

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We came in and to guys bum rushed us to get our order. Nice touch. We got a banana split for 8.99. strawberry strezel, wild and reckless rainbow sherbet, and pineapple coconut. Whipped cream, strawberry syrup, sprinkles, and 3 cherries. My son ate all the cherries. That rascal! Everything was good but when my spouse left the Booth almost tipped over. Could be a liability claim. Oh well off to the nearby home goods. read more

Baskin-Robbins - Banana split - Ice Cream & Frozen Yogurt Near Me - Brea, California

Ordered through Grubhub and our delivery person was great but our order was terrible. Not what was described and pictured or assumed. Spent $7 each for 2 sundaes and the brownie sundae was just a brownie with a couple scoops of vanilla ice cream on top.. and the snickers sundae was like one scoop with some caramel and a equal parts whipped cream.. ill attach pictures of what we got vs what is pictured. Feeling scammed after spending $15 in ice cream alone. read more

Baskin-Robbins - What I got vs what is described and depicted. - Ice Cream & Frozen Yogurt Near Me - Brea, California

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Are you serious about the portion? Compare to other Baskin-Robbins, this place has the smallest smallest portion. Not going back here for ice cream treat with my kids for sure. read more

This 4 stars rating is only for the mint chip ice cream cake. 5 stars for the customer service, but otherwise 2 stars for the ice cream overall. This BR is located in the plaza right next to downtown Brea and it's similar to all the other BR in terms of look and serving over priced ice cream. However If I'm looking to purchase a ice cream cake BR does it best. Oddly enough I don't care for the ice cream here but the ice cream cakes are just so good and in particular the mint chip ice cream cake and I don't even like mint chip ice cream generally. This location in particularly is centrally located which is important if you're transporting an ice cream cake on a hot day in May and the service is super friendly and efficient. More importantly compared to other BR locations I've been to the handwriting on the cake is super nice. I will definitely be back but only for a mint chip ice cream cake. read more

Baskin-Robbins - Yummy ice cream cake. - Ice Cream & Frozen Yogurt Near Me - Brea, California

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Last week I came in to redeem my free birthday scoop that was postponed almost a year due to covid. It was a free kid's scoop. I ordered the mom's cookies ice cream following a recommendation off one of the workers because I wanted something more unique that wasn't always there. The ice cream was very disappointing and I later realized I should have gone with something safer like Gold Medal Ribbon, Cookies & Cream, or Chocolate Chip Cookie Dough. The problem was many of the chocolate flavors were melted so I couldn't choose any those. A bit disappointed with the selection and quality of the ice cream. Probably why I prefer to go to Rite Aid or other ice cream stores instead. read more

Baskin-Robbins - moms cookies ice cream - Ice Cream & Frozen Yogurt Near Me - Brea, California

I am shocked on how rude the employee was to my family as soon as we walked in the door. She must be new because we've been coming here for awhile. The experience left such a bad taste that I am thinking of not bothering to come back, even if the owner fixes customer service. read more

Let me start by saying I normally love basking robbbinge, but this location missed the mark. Drove 20 minutes to get a shake, walk in and the first thing I hear the associate telling one of the guests who asked how their night was, "well it's Saturday night and I'm here how do you think it's going?". Then he proceeded to walk over and turn off the "Opened" sign, when the customer asked if they were closing two hours early he responded with, "no but if I turn off the sign people think we are closed and it helps." I proceeded to get helped by the next associate who I asked for a chocolate shake, he looked at me and informed me his blenders were dirty. I asked him if they could be cleaned and he responded with, well ya I guess they can be cleaned if you are willing to wait. When I asked how long he told me one minute as he rolled his eyes..... look I get it you are working Saturday night but really? You were about to turn me away because you didn't want to wash a blender..... read more

Absolutely unprofessional staff. The tall guy with the tattoos has a horrible attitude and nothing is ever done about it. Always rolling his eyes and giving people a hard time. Sometimes he grabs cones without gloves and his coworkers never correct him. They also deleted my last review. Won't be coming here again until they discipline bad staff members like him. Also through door dash as someone else has mentioned. I've received the wrong cone on multiple occasions. I'll order and pay extra for a fancy cone but receive a regular one. read more

By far the worst experience I've had at a Baskin Robbins...lady told me I had to wait 5 minutes for the blender parts to dry for her to make my cappuccino blast. Been waiting almost 15 minutes now for it...still not finished read more