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    Bask Auto Detailers

    1.0 (1 review)

    Services - Bask Auto Detailers

    Auto detailing work

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    12 years ago

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    Goshen Car Wash & Oil Express - Alignment printout after my husband took it elsewhere.

    Goshen Car Wash & Oil Express

    (49 reviews)

    Promptly opened at 830. Technician was friendly, took my Jeep right in. The waiting room was cold,…read morecould afford to turn on the heat or set it to be warming by the time customers show up.

    We have always used Goshen Car Wash for our inspections and never had an issue. So I decided to…read moretake my car (Lexus RX) to them for an alignment thinking it's an easy service, and the location is convenient. Why not try to support another local business instead of going to the Lexus dealer. I called them and they took me in the same day for an alignment plus tire rotation. Once my car was done they had it parked outside and I paid the cashier. I drove off and I felt like my steering wheel was still off, maybe slightly more than before because I can see behind the steering wheel column. So I called Charlie and asked if he could just double check it, and he was so nice and didn't hesitate. So a few days later I brought my car back in for them to check it. Once again when it was done my car was parked outside and ready to go. I decided to go into the alignment building and ask how my alignment was. Charlie explained I "must have hit a pothole for my front tire to be off so much." I'm sure I didn't hit a pothole but I just let it go. Now I asked if I could get an alignment printout because I never got one the first time. Charlie went and printed a copy for me. He then explained to me, while showing me the alignment paper, that I will "eventually need new cambers but he would need to order aftermarket parts." He also advised me that my "alignment will be good for now" I told him no problem, I will let my husband know. I tipped the mechanic and off to my car. Now I start my car but can't find the fob. I'm looking everywhere. I know the key is in there because it started, but I can't find it. I run back in and the mechanic apologized that he dropped it between the seat but forgot to get it. No biggie, he found it and I drove off. Well.... Now my steering wheel is even worse! The minute I pulled out you could see and feel it was clearly off. I seriously couldn't believe it!! I told my husband what Charlie said about my cambers, I showed him the printout, and then he decided to test drive my car. Since the car was worse he ended up going to a place in Middletown. Come to find out they never aligned my rear. I attached the alignment sheet below. The guy also told my husband it should be illegal to try to sell me cambers. I am going assume Charlie tried to sell me something my car has and doesn't need. Now thankfully my steering wheel is finally back to normal, and she's driving like new. But to top it off TWO of my coworker's had a similar experience there. Except they were smart enough to not go back. So thinking about my experience with them, I explained to my husband, I feel this review will be more effective than calling Charlie, explaining their error(s) and asking for a refund. They don't have to ever worry about me ever utilizing their business again, but I hope they will start being honest, and if that's not the case, hire competent mechanics. Unfortunately I can't recommend Goshen Carwash, and never will, because I believe they take advantage of customers, especially woman. .**CUSTOMERS BEWARE **

    Bask Auto Detailers - carwash - Updated October 2026

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