1. 2 the 9's Automotive

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    Warwick, NY

    2 the 9's Automotive

    5.0 (3 reviews)
    Open 9:30 am - 6:00 pm

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    Services - 2 the 9's Automotive

    Oil changes

    Routine automotive maintenance

    2 the 9's Automotive Photos

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    2 years ago

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    2 years ago

    If you need a dependable, reliable, responsible, competively priced mechanic in the Warwick area, Justin is your man!! Excellent work!

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    2 years ago

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    Chrysler Jeep Dodge of Warwick

    Chrysler Jeep Dodge of Warwick

    2.2
    (41 reviews)

    ABSOLUTELY TERRIBLE -- THEY SHOULD BE ASHAMED OF HOW THEY TREAT PEOPLE…read more I leased my 2023 Jeep Wrangler from Annunziata Group- Warwick Jeep Dodge Ram in 2022, and within the first year the hardtop started leaking. Almost two years later, after bringing it back six different times and letting them keep it for weeks at a time, it still leaks. I've shown them many, many videos of it leaking. They've had every chance to make it right -- but they just don't care. The service department is a complete mess. They never return calls, and when they do, it's always empty promises and excuses. The service manager, Dan Wilkin, will lie straight to your face, and the owner, Justin Annunziata, refuses to speak to customers directly. Not even sure if he's the owner that's what I was told. Was also told Gilberto Rosario was a salesman later found out he's the finance manager who also is very dishonest and still never got back to me. Everyone hides when it's time to take responsibility. To make matters worse, every time my Jeep is picked up from service, it's left dirty, carpet soaked under the weather mats, with new scratches, and my dash cam unplugged and removed from the windshield. Strange to unplug the dash cam if you're being honest! It's completely unprofessional and makes me question what's really happening while the vehicle is in their care. The parts department is a nightmare, they all need to educate themselves was told my sun-rider top was aftermarket when I bought it from them!!! This dealership is unprofessional, dishonest, and completely unreliable. They act like once they've got your money, you're no longer their problem. After nearly two years of patience, it's clear they're just hoping I'll give up and go away. I wouldn't trust this place to change the oil in a lawn mower, let alone service a Jeep. Do not waste your time, money, or sanity here. Go to a dealership that actually values its customers and stands behind its work.

    I purchased a used 2020 Ford F-150 with 81,000 miles from this dealership. After owning the vehicle…read morefor only 24 days, the check engine light came on. This occurred within the 1,000-mile used vehicle warranty that is standard in New York State. I brought the truck back to the dealership so they could diagnose the issue. I was informed that they could not repair it themselves and would need to send it to another dealership. After three days, I contacted them and was told that the truck needed a new catalytic converter. I was then informed that the dealership would not assist in any way with the cost of the repair. I was also told that management had been consulted and instructed the service department not to help resolve the issue. To say that I was disappointed with the initial customer service is an understatement. After this phone call, I followed up by writing an email asking very specific questions about the 30-day warranty I received, particularly to clarify what parts were and were not covered. Two days later, the General Manager, Justin, called me back to address my questions. Justin was extremely professional and considerate of my feelings and expectations. I honestly wish I had spoken with him first, because it was clear that he had my best interests in mind and genuinely wanted me to be happy with my purchase. After discussing the situation, he asked what the dealership could do to make things right. We negotiated back and forth and ultimately agreed that the dealership would cover the full cost of the labor and half the cost of the parts. I felt this was a very fair resolution and was happy we could come to an agreement. He also offered me a loaner vehicle while my truck was being repaired, which I appreciated. While the leadership of the dealership ultimately met -- and arguably exceeded -- my expectations, the service department still left me questioning why there was so little understanding or willingness to help from the start. I truly believe this entire situation could have been avoided had the initial response been more customer-focused. In the end, I am satisfied with how the General Manager handled the issue, but disappointed that it required escalation and a public review to get there. Strong leadership made the difference, but the inconsistency between management and the service department is something the dealership should seriously reflect on.

    Frankie's Full Service Car Wash And Auto Center

    Frankie's Full Service Car Wash And Auto Center

    2.6
    (42 reviews)

    I have been frequenting Frankie's for over 12 years since I moved to the area…read more They started out absolutely fantastic. Four years in, I noticed I still had to come home and vacuum a few spots here and again. Right after Covid might have been the absolute best crew - between 2020 - 2024. I just got home with my vehicle after spending $70 including tip, on a mini-detail job. The person cleaning my vehicle looked no more than 19. No problem. Kids can do good work. Not this time... They missed the entire center console, leaving debris, dust, and crumbs. They missed one entire rear door - it was not vacuumed out or wiped down. They didn't touch the rear seats at all. The front seat had rock salt residue remaining on the headrest from my kids in the backseat. The sides of every seat weren't touched at all. There was dust and crumbs still remaining on the floor and on the floor mats. They didn't even snap the floor mats back in, I had to snap them in myself. They didn't even remove the front floor mats to vacuum, I removed them myself and tons of pine needles and this winters rock salt remained. Like I said - the best and most thorough crew I have noticed was between 2020-2024. This crew is like those teenage kids that prop up in a parking lot holding signs. I had to go home and vacuum and wipe down the inside of my vehicle after spending 70 bucks. I understand it's not a full detail - but when you go years at the same place as the prices increase with inflation, you now have rights to judge when the job doesn't match the price tag. Absolutely disappointed. 2 stars only for how friendly the staff is.

    So I decided to give them another try and from what I understand they're under new management as of…read moreFebruary and the guys here are really nice and they are trying to regain customer service. I know I spent a little bit more than anticipated for my car wash, but I have to say they did a great job. Its was well worth it. The service here is great. I had Dog hair that they are trying everything in their power to remove. They get five stars back.

    2 the 9's Automotive - autorepair - Updated July 2026

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