Just book the Bashful Butler. No need to look elsewhere. I'm blown away! We had our church Christmas banquet of almost 200 people at the Azusa Women's club. Ben helped me for 2 months plan and get things the way I wanted and needed. Him and the team answered every question and calmed every fear. The holiday menu... every food item... absolutely wonderful. Service was top notch. Venue and set up... beautiful! Everything from A-Z including the drinks and table settings and color coordinated linens. I am truly grateful for how the servers, event staff and Ben worked with me and flawlessly executed. I am hard to please, but they OVER achieved in the details! read more

Bashful Butler Catering - Christmas banquet. - Caterers Near Me - Azusa, California

Hurst ranch was amazing for the Hermanas Unidas club banquet. Ben worked with our budget and head count. The venue looked beautiful and everyone had a great time! read more

Bashful Butler Catering - Caterers Near Me - Azusa, California

They catered a Memorial Service for us and did a terrific job. The food was great and the service was exceptional. We would definitely use them again! read more

We Booked Butler Catering early 2025 - venue Azusa Womens Club for my daughter quinceañera. Donna was so helpful and responsive to any concerns/ questions. Her amazing team brings your vision come to life. Smooth booking and amazing results. Definitely recommend. read more

Bashful Butler Catering - Venue : Azusa Womens club - Caterers Near Me - Azusa, California

We were blown away by Bashful Butler's service. They made our 200-person, backyard wedding look so beautiful. Everything ran so smooth. They spent time with us before to plan out everything and they talked through details that we had not even thought of. Staff was attentive, efficient and kind. We got a ton of compliments throughout the night and after. As a bride or party host, you do not have time to worry about the catering details day of and Bashful Butler made it so that I could enjoy my wedding fully. I would absolutely use them again and recommend to a friend. read more

Bashful Butler Catering - Caterers Near Me - Azusa, California

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Our experience with Bashful Butler catering was superb. The efficiency of the staff, the presentation and quality of the food and drink was very much appreciated. Several guests complimented the fact they offered gluten free items. Others commented on how tasty the food was and how lovely it was set up on the tables. I highly recommend their services, read more

We just engaged them for our schools graduation banquet snd so far we love what they are doing!!! They take care of everything!

We had the Azusa High School class of 1960 60th Class reunion last night that Bashful Butler Catering handled for us. All I can say is WOW, DOUBLE WOW!. Everything from helping us decide on how to decorate, what the buffet would be and putting me in touch with a DJ and others, I couldn't have asked from more. All attendees said the entire evening was EPIC! Best buffet food ever, and the servers were extra attentive to our every request and need. Thankyou Ben, and Donna and her staff. We definitely recommend them for any special event you might have, large or small. read more

Bashful Butler Catering - Azusa High Class of 1960 Reunion - Caterers Near Me - Azusa, California

I used Bashful Butler for my event with 160 guests. The food was tender and tasty Teriyaki chicken with rice and three kinds of salad. Everything was fresh and good quality. It's hard to please everyone when dealing with 160 people but there was no complaints from anyone. Everyone raved about the food and couldn't say enough wonderful things about the food and catering service. Bashful Butler's servers were top notch and went above and beyond good and helpful service. I can't say enough about how helpful Robert was. I would want him at every event I hire Basful Butler to cater. He helped me out with several things at the event. They made sure the tea, coffee, water and lemonade always stayed full. They were prompt at clean up and making sure that everything went well so I could concentrate on my event. Bashful Butler is professional and I recommend their catering service. They were a huge part in making my event a success. I intend on using Bashful Butler for my next event. read more

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We had our ??th class reunion at Hurst Ranch last night, and Bashful Butler provided a great spread! Because they're the preferred caterer for the Ranch, they know their way around so we were confident there would be no problems. The food was excellent! Served buffet style, there was great variety and everything was fresh, seasoned to perfection, and the hot foods were hot and the cold foods were cold. (I'm a little persnickety about such things.) The staff moved about the room stealthily clearing dishes and ensuring folks were happy. All of the 144 in attendance seemed happy and certainly well fed, which led to a joyful reunion of lifelong friends. Thanks, Bashful Butler! read more

I hosted a 2021 Graduation Party for my daughter at the Hurst Ranch. The staff at the Bashful Butler were very professional and went above and beyond to assure that everything was perfect! The Fiesta Buffett w/steak and chicken fajitas was delicious and cooked to perfection. Many compliments very given to the beautiful decor, table cloths and napkins and the overall beauty and ambiance of the Historical Hurst Ranch. I would absolutely recommended The Bashful Butlers to anyone looking to host an event! read more

Amazing Venue! We highly recommend this place for anyone seeking a friendly, flexible, and accommodating experience for their gatherings. Ben, his team, and the venue exceeded all our expectations. I am very confident that anyone who chooses this venue will be as impressed as we were. read more

We had a WONDERFUL event! Ben and his staff were so attentive and really personalized our event! Young Life Walnut Valley is so grateful to everyone at Bashful Butler and Hurst Historical Ranch for helping us to pull off this fundraising dinner for youth! read more

Bashful Butler Catering - YoungLife youth volunteers - Caterers Near Me - Azusa, California

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Thank you for your great service... No issue everything ran smoothly. The young lady in charge of the staff was very cordial and polite Hurst Ranch was a great place to have a barn venue wedding grounds are well kept and beautiful never would have thought this was in the middle of West Covina Food was great everybody loved it the roast beef was tasty the chicken was good everything was perfect even the cake was good 9 out of 10 I would say ...thank you again for making my daughter's wedding memorable Only issue is a parking but if you can get over the parking at the ranch then it's all good maybe they can cut a deal with the corner Masons Lodge and you can borrow their parking at a minimal fee just suggestion also personally I would probably get a wedding planner for that day as mother-of-the-bride I was busy trying to make sure everything was running smoothly read more

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I will like to take the time to Thank Donna and her team Bashful Butler, for a incredible and amazing job they did for my daughter Quince. I'm more than please, for the great service, excellent service, and there professionalism. Bashful went beyond, and going the extra miles to make sure our guest were taking care of. . Excellent service, very happy with you Donna and your team. Our guest were very happy with the food service, We kept getting compliments about the food how good it was, specially the Enchiladas. Well served, every one was happy with the portion of food that was served. No one left hungry. They kept telling it was alot of food. Again Dona and Bashful Butler team THANK YOU SO MUCH! For a beautiful experience. Five stars was low for the team it should of been 10 . From The Rodriguez Family. PS DONNA SHOULD GET A RAISE! read more

My husband and I first booked this place in 2010 (we like to plan early to get the best deal) and worked with Nancy. Since we decided to have our wedding ceremony and reception at Hurst Ranch, we automatically had to turn to Bashful Butler for all of our catering needs (as they are the sole caterer for Hurst Ranch). Nancy was very friendly and played that caring mother role quite well and made us feel welcomed when we first met her. For our food tasting, it was like the back door food tasting, where we had to go to one of their catered events and pick up our food. Now this is not your typical fancy food tasting where you go to the caterer and they bring out a few dishes for you to sample, but actually better. Why you ask? Well when you pick up your sample plate from an actual event the caterer works, then you would know how the food would actually taste like during your own event. Often times people find that the food at their event does not taste nearly as good as when they had it the first time at their food tasting (thus this tasting style being better). Anyways, we did not like the food we tried and requested to try something else, so Ryan (the person we ended up working with since Nancy was on the path of retirement) set us up with another food tasting. We ended up picking chicken Marsala, tri tip, garlic mashed potatoes, glazed carrots, garden salad and ambrosia salad for our lunch buffet. And on the day of our wedding (we both did not eat much because of our nerves) the food tasted delicious. We also loved the design the cake decorator did for us (I sent Ryan a nice design that I saw on line and wasn't sure if the decorator could recreate it, but he said that he could, so it was a wonderful surprise that our cake looked almost like the photo I sent him). Bashful Butler was pretty flexible, in which I had to add 4 more guests to the guest count 10 days before the wedding (after I had already met with Ryan to finalize everything) and he had no problem adding them. On the day of the wedding, we had a few hiccups, but luckily our banquet manager, Chris, was there to fix those problems quickly. She was so sweet and incredibly accommodating. Especially when my husband and I had a traditional Chinese tea ceremony prior to the wedding ceremony and Chris was able to bring out 30+ cups for us to serve the tea to our families. Chris also made sure that we had hot water and tea bags ready to go when we arrived to the venue 2 hours before our scheduled wedding ceremony time (if I could, I would give Chris 5 stars alone). The pricing Bashful Butler charged was very affordable and Ryan and Nancy worked with our budget. But I do have just a few complaints while working with them. One thing was that we were told that our food would be boxed up (guests are not allowed to have their food boxed up due to health code violation, according to the caterer) and that we could pick it up after the wedding was over. However, the 2nd banquet manager (Chris left an hour before our event was over, which we were told ahead of time and was assigned 2 banquet managers) said he did not see a to go box for us :( (and we were pretty hungry after the wedding too... make sure you eat a good meal before you attend your own wedding and after too). Another thing was that the restroom in the little yellow house (the bride can use the yellow house to get dressed) was not working (fortunately, I had a friend who was able to fix it and save the day for me). Another thing was that in the men's restroom (in reception hall), one of the stalls did not have toilet paper. Lastly, after we had thought we wrote our last check for the wedding, we were contacted by Ryan more than once to pay a 2nd and 3rd final check due to miscalculation. But overall, I still had no big problems working with Bashful Butler and wouldn't mind working with them again. read more

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Where do I even begin.. Teresa from the Bashful Butler was phenomenal to work with!! Beyond pleased with how well my wedding turned out. Teresa made herself available to me via phone,text and email day or night whenever I had a question she was always available to provide answers for me in a timely manner. What more could a Bride ask for, she made my whole experience go smoothly. The food was delicious!!! The cake was to die for .. the entire staff that helped serve at my wedding reception that took place at the covina woman's club was very professional. Annie I hope you get to see this (she was in-charge of the bashful team the day of). Annie did an outstanding job! Everyone left completely happy and hasn't stopped talking about how great my wedding was and how outstanding everyone from the Bashful staff was. Annie catered to my every need with no hesitation made sure everything was going well all night long. I highly recommend the Bashful Butler Teresa and Annie make a great team!! I am really grateful for everything even the set up of tables, chairs, linens, glassware ect.. was beautiful and perfect! *Some images of the set up as it started, the table set up and the delicious cake they designed for me. read more

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Absolutely horrible experience. Kept my deposit even after I explained my medical necessity to cancel complete with a Dr. note. It was literally a week after I gave it to them that I was forced to postpone my date. Church I was working with used them. They did no work for me, the date was only reserved for a week a year in advance. Heartless and I will always be upset for the money I lost to them years ago. I literally see their company name and choke up from how awful they were to me. Save your money and use a company with scruples. read more

Great venue for vintage/rustic wedding.. everyone loved the place and our wedding was a hit.. thank u to Annie coordinator the day of our wedding.. she went 150% on making our day there run smooth.. definitely recommend this venue and this catering company. Only thing the communication with the person who did our contract was very limited and took while for responses to questions we had.. read more

Bashful Butler Catering - Caterers Near Me - Azusa, California

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We had our wedding at the Hurst Ranch in West Covina and it was catered by the Bashful Butler. The staff was very professional and helpful especially Annie she went over amd beyond to made sure the everyone was taken care of. All of the food was so delicious we chose bbq as our menu all of our guest loved the food. I would highly recommend hiring the Bashful Butler for future events. read more

Bashful Butler Catering - Caterers Near Me - Azusa, California

BB catered our wedding at Hurst Ranch on 4/29/17. They were extremely professional, caring, and worked very well with all of our guests, vendors, and our DOC. They were receptive to our concerns, and did what they could to address them. The food was great, and we received many compliments on our cake. Highly recommend. read more

Planning a wedding should be a stressful time, not woth bashful butler and the staff!!! We were helped by Donna during the preplanning and preparation to the big day. She was always so sweet, genuine and was able to explain to us any questions or concerns we had. I was referred to her by a friend who also used bashful butler and hurst ranch as the venue. The day before and the day of Annie was helping us to not only get everything done and to our satisfaction but was so calming and ensured everything went off without a hitch! I couldn't say enough great things about bashful butler and hurst ranch... for a once in a lifetime event it surpassed our expectations!!! Thank you Donna, Annie, bashful butler and hurst ranch for a night to remm read more

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Had a 50th High School Reunion last night at the Covina Womens Club. I film wedding full time ...have had lots of experience seeing it done right....last night I didn't. 270 people with one bartender....wait was at least 30 mins....the line interfered with people arriving....was a total mess. Drinks were very expensive. The A/C was pitiful...was extremely hot. The buffet food was average at best. That staff were rude & unsmiling...they were as miserable as us I guess. Have worked with Bashful Butler years ago and they were always first class...sadly not anymore. :( Security treated us like we were still in High School....very stern and mean. Very sad. :( read more

I am really late in getting this review up, but better late than never. Donna H is an excellent coordinator. She made planning our wedding so easy and stress free. She covered all the details and kept me on my toes (sometimes I need reminding lol). On our wedding day every single staff member was courteous, cheerful and attentive with all our guests. I could not have asked for a better day! Thank you Donna and Bashful Butler! read more

Bashful Butler Catering is the company we had to contract with due to choosing our wedding to be at the Hurst Ranch. The day of, the staff were great and attending to the buffet table, bar, security guards, staff setting up and cleaning at the end. The coordinators maybe due to COVID or high volume were a bit disorganized. At times it was hard to get in touch and responses were not as immediate as imagined. That made us feel uneasy leading up to the event but luckily communication improved and everything came out great and we were happy on our special day read more

DO NOT do business with them, they keep your money and don't follow through with anything. They don't even call you back or answer back emails until right before the actual event is scheduled. Worst customer service imaginable. Keep in mind my event was schedule prior to COVID-19, but I didn't even receive an email regarding what would come of my event because of the restrictions. Instead they ignored every phone call, and email that was sent to them until the week before my event saying that my deposits are non-refundable when I DID NOT sign off on anything stating that. read more

Again, the reply from the "vendor" clearly indicates, their lack of detail. The very second line, stated that I am not the direct client. It was my brother's wedding. Nancy does not remember that I had been to her facility a number of times in place of my brother and the bride for food sampling, cake sampling. Btw, i tried their food, and was not at all impressed. In fact, a few relatives commented on how wonderful the venue, dj, church, flowers, photo booth were, but stated they were very displeased by the food! Good thing they got drunk to wash down the taste of the meal. Oh and if you like your beef chewy, they are perfect at that! Also, alot of venues state it is up to the "user" to clean up. The user does not necessarily mean the bride and groom pick crap off the floor. Again, I never once mentioned the kitchen use. I was talking abt the ballroom floor. (again the lack of attention on their part). The "user" finds alternate ppl to do clean up, ie, the caterer. Any of you out there who have done a wedding will know that "some" catering companies will do this if offered as a service. btw, the bride, the dissatisfied client will be along shortly to comment! read more

Used this company for venue and catering for my wedding. Food was good and price was decent. Food was served about an hour late. Prepaid for alcohol and no record was kept. They tried to tell me 400 beers and my open bar tab was sold through an hour into reception. After confronting the people running the bar and demanded they show the empties which could not be produced we suddenly had bar open for 3 more hours... Security they provided was rude to guests and unprofessional. Paid for extra time at the venue and they tried to shut us down 45 min early. Manager argued with disrespect to my wife and I. Wrote a letter to Nancy and I never received a reply. The negative rating has more to do with the horrible experience and lack of response. Had to repost as my original Yelp mtysteriously disappeared. read more

Attended a wedding at hurst with bashful butlers handling the event in terms of setting up dining area and ceremony area. Everything seemed fine until the dining part. We had buffet style bbq. Things that went wrong: 1) they ran out of plates for the guests and was sluggish about bringing more out 2) ran out of mugs (tea, coffee, hot coco) and was sluggish to bring more out 3) tried to clean up earlier than the agreed time (7:40pm) they started cleaning at 7pm even though the mc said to go ahead and get seconds. Despite the mc saying this, they continued to put things away. 4) the female security guard was annoying as hell. Doing bag checks at a wedding, patrolling the dining area and restrooms throughout the event, we were not allowed to bring any outside beverages as well. Normally you don't see a security guard patrolling whilst people are dining and announcements being made. Rude. 5) regarding the food, despite being buffet style, they ran out of beef and not everyone got some. Very disorganized. Some people got 2-3 slices. I got 3 slices even though i didn't even ask for 3. I shared the beef i got with people at my table who didn't get any. It felt like the server wanted to end it quick. He was fast with The knife and handing out slices of beef, but did not proportion it properly. Although it did rain, i am unsure whether they were able to smoke more before it started raining. But there was enough for everyone to get some beef if they handed out 1 slice each first. Good part was that it was cooked well. 6) mac and cheese and mash potatoes lacked salt I would not recommend this if you want to have a large rowdy wedding. I can see they would work better with a smaller crowd though, we had a particularly large group. Only reason this got 2 stars is the price and food was decent if Only they didn't run out. They got a decent deal and the hosts tipped them more for extra cleaning. read more

My husband and I were married at Hurst Ranch 9/20/14, we loved our wedding. Ryan and the staff were very helpful. We wanted a nice wedding but didn't want to go broke doing it. We had a vintage style wedding, everyone had a good time. I was happy with the wedding and my husband was happy with the cost. (Hehe) read more

A beautiful and most relaxed experience one could imagine! If you are your own wedding planner and looking for an affordable wedding, elegant but not over the top, and delicious food, Bashful Butler handles almost everything. Ryan was our coordinator and without going into every little detail, Ryan delivered on every promise made, and his staff that evening, Annie, Flor, Lisa, & Daniel far exceeded our expectations! My wife and I planned and managed our entire wedding, and I am very meticulous (some may call it OCD) about every moment of our day. I had a spreadsheet that each minute from that morning until the final guest had left were accounted for. Ryan and his staff stuck to 'the schedule', always staying on task and when we were going over the allotted time, they gently moved us on to the next event tastefully and without issue. We not only had our reception at the Azusa Woman's Club, but we were married there as well. They set up the hall to accommodate a wedding and a reception all in one, and they have a beautiful courtyard that is just outside the hall if you want to have any part of your wedding or reception outside. The wedding was perfect, the transition to the reception was seamless, and the food was delicious! We were able to taste test the food variations they offer, all were very good, and we did not have one complaint, only compliments! The cake was also baked and decorated just as we requested and tasted well beyond our expectations. Bashful Butler is the way to go if you are looking for an affordable hall, dinner, and cake for your wedding. Don't let their lower prices scare you into thinking you will receive service less than you expect, Bashful Butler goes beyond expectation and you will not regret your decision! read more

We had our wedding last Friday 12/22/17 in Azusa Woman's Club. I have to say we were very disappointed. I also must say that I wrote an email and they haven't bothered to reply. When I got to the venue at 4pm(which was two hours prior to my event and by the way it's an inconvenience to only give two hours prior) not everything was set up. I had my ceremony there and there was no chairs set up and the gazebo was not where we asked. Cathy, our coordinator for that day which was so great with us and tried to work with all the inconveniences we had, tried to move things around but the gazebo fell apart. When we spoke to Donna she assured us that everything was going to be set up by 4pm. It wasn't. Another thing was our cake. We specifically asked for whipped cream and we didn't get that. Our cake tasted so much different from when we did the cake tasting. Also my cake topper was broken. When I gave it to Donna it was not like that, Cathy put it together for us again. The seat covers we were told by Donna were included, we never got them. Our seats didn't have any seat covers. The bar tender we had was very rude. I don't recall his name. We were told by Donna that we could just put money down for the bar that day. He kept saying it was a no host bar and would not let us open a tab until Cathy made a phone call. Very rude man and made us look horrible in front of our guest. We feel there is a lack of communication between Donna, the employees and the clients (us). I paid everything in full more than a month prior to our event. I don't think it's fair for me to do that and not get everything we were told. The only good thing i have to say is that the food was actually good and Cathy was great! She was such a great help and very pleasant. Besides all the inconveniences she somehow made things work. Cathy was the one who took care of everyone else's mistakes. read more

I have nothing but good things to say about Bashful Butler Catering. We booked our wedding with Ryan and chose The Hurst Ranch for our venue. We found this company from a friend who recommended them. Our wedding was in June of this year. To start out Ryan made everything very easy when it came to planning and putting all the details together. The catering options are affordable and they have a lot of different options. We chose the BBQ package with tri-tip and chicken, corn on the cobb, mashed potatoes, salad. We also had biscuits and rolls. I have had so many of our friends and family members tell us after the wedding how it was the best food they had ever had at a wedding. That was the biggest concern of ours and the food was amazing. The cake was beautiful exactly what I asked for and it was very good as well. Now about the staff they were great. Everyone worked together great with our vendors and it went off without a hitch. We were very pleased with the service and how smooth our day went. If you haven't seen it yet you have to check out The Hurst Ranch in West Covina it is so beautiful and perfect it you are looking to have a rustic wedding. We are so happy with Ryan and Bashful Butler catering. Thank you for making our wedding perfect!! read more

I would like to thank @bashfulbutler for a memorable wedding day. Everything came out perfect and the staff was very organized and friendly. Couldn't get enough compliments on @hurst.ranch . The security guards were very friendly with the children and made sure non of them left the property without a parent...many parents compliment me on that fact due to the kids wanting to play outside. I would also like to thank Ryan, who was the person I dealt with all throughout the planning of my wedding. He made everything so easy for me. He was great in answering all my questions and was very helpful with the whole wedding process. My husband and I would definitely hire them again if we had another special occasion. Thank you so much for an amazing day. Would definitely recommend this venue to anyone who is interested in creating a memorable event. read more

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Ben was amazing. We used Bashful Butler for an after funeral service. The funeral was really expensive and we had a budget. Ben worked with our budget and was really helpful. The staff and food were amazing. Family members gave many compliments. There were many precautions taken; temperature checks, masks, no self serve stations and we felt very safe. read more

Great combo of food/cake/service and venue! Donna and Annie from Bashful Butler are amazing to work with when hiring this company for a wedding! They made everything run so smoothly and efficiently. The food was delicious! We highly recommend the BBQ options because delicious does not cover how great the food was. The cake was awesome (Bigger than we expected for our little wedding group) and tasted so good. We will highly recommend this company to those looking for an awesome catering experience! And bonus: pricing was great!! Thanks again!! read more

Bashful Butler was the catering service designated to Hurst Ranch, where I was married on 05/26/2012. I was a bit hesitant at first because you pretty much hire them blind. There is no tasting until after you hire them. The tasting was not a sit down tasting either. They let you know what day they are preparing the same meal as you have selected or are considering and then you need to show up to their kitchen or hall. After we had our tasting we felt a great sense of relief because the food was good. The person I worked with to book our wedding was Nancy. I booked about 9 months before the wedding and we put together an outline of what we wanted. Two weeks before the wedding we met up again to discuss all the details. We finalized the menu and discussed the timeline to make sure they were ready for the toast and the cake cutting. The catering staff was very helpful on day of our wedding as we needed some last minutes tables set up outside for our ceremony. I was also able to drop off our burlap table squares a few days before so they could be set up on the tables. Nancy also threw in some colored linens she had for our cake table and any other place we might need them. The bartender & security staff were great as well. They checked in with us to make sure everything was going well during the dinner. The only problem we encountered was our missing chair covers. I asked the staff when the chair covers were going to be set up. This was about 2 hours before our reception started. I had paid for the chair covers 2 weeks prior. Note: the chair covers are not ordered through Bashful Butler but through a vendor they work with. It turns out that whomever was in charge of ordering the chair covers forgot to order them & she was now on vacation. At that point I didn't care much because there was nothing that could be done. I was just glad that the chairs being used were white and didn't really look out of place with the decor. It was also very comforting to be refunded the $ on the spot. Overall a good experience!!! read more

WOW they seriously delivered!!! I got married a few years ago and The Bashful Butler was our caterer. They were absolutely amazing to work with. I gave them my budget and they totally built an amazing reception around it. I swear they threw in all kinds of perks and helped me find a great dj as well. The food was delicious and even though we had gone well over our estimated number of guests Nancy made sure everyone ate and was happy. She even went to the lengths of washing dishes and putting up an extra table and chairs. Ohhh yah i forgot they even threw in an italian soda bar. They were just absolutely great and I would recommend to anyone. read more

I had a great experience with this catering business! My wedding was on 12/7 at Hurst Ranch, and the person in charge, Ryan, went out of his way to give me the wedding experience that I really wanted. It was expected to rain so everything was set up in the hall, but I asked for an outdoor ceremony and was given exactly that! They were so flexible in providing the best service. The bar tap was set and we were given a warning about it being full, and were shown a great deal of respect by the caterers by them not going over our limit. Every employee was truly invested in making the wedding as stress free as possible, including a couple free servings of wine for my husband and I, as well as our parents! Donna was a great assist with prepping until the big day, being available through text and email, and Flexible about payments. What I appreciated the most was her honesty! read more

i could write a book about my experience but ill keep it short..... 1) customer services sucks...ryan hates his job. 2) MY CAKE WAS AWFUL!!!! I actually freaked out at how ugly it was. i gave them a picture of my cake and a different one. i told them which one do you think your bakery can make. Ryan kept saying as long as its not fondant your fine. my cake wasn't fondant, it was textured but with great care and skill it looked almost like it was folded over it self over and over again. they literally took a fork to it and scraped it. it also looked like was bumped around in the box. it was so ugly i didn't want to cut it or take pictures with it. I hated it. 3) i was told that someone would introduce herself/himself to me on the day of so that we could coordinate what was going to happened at what time. it wasn't until everything was said and done. the cake was cut and food was taken away, did i get a waitress come up to me and say we opened a bunch of champagne bottles for your toasts when are you going to do them. We had already toasted in the beginning before we had dinner. On my last meeting with Ryan i told him first thing first toasts we wanted to get them out of the way. I told her that and she then said, "well okay they are going to go bad should we just serve them?" i said yes but i don't think anyone had champagne. 4) party finished earlier then expected which was great. it was suppose to end at 8:30 but at that time we (my husband and i and a few guest) where putting a few things in our car when they turned off all the lights. It was rude and made everyone feel like we were being kicked out. 5) bartender .....so we gave Ryan money to have a limited open bar and we were ADAMANT only for beer and soda and only during dinner. we told Ryan about 3 times. last i checked Ryan was in charge of tell them what to do and what to expect. started giving out drinks way too early my Husband had to go tell him to stop. by the time dinner started there was no more money left. He never came up to us to see if we wanted to add more money to the bar. He just stood there looking like he hated his life. i will end this on a good note......everyone loved the food. we got the roast beef and chicken i think it was called royal deluxe or something like that. read more