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    Basement Solutions

    1.0 (1 review)
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    4 years ago

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    Basement Masters Waterproofing

    Basement Masters Waterproofing

    (18 reviews)

    I give Basement Masters Waterproofing a gold star ++ . I wanted one side of our house…read morewaterproofed. That side gets a lot of rain and I did not have gutters there. I contacted 4 companies and only 2 responded. I did my research and found Basement Masters to be a very reliable company. Their quote was a fair price for the work that had to be done. The quote included a written summary and pictures of what to expect. The company is easy to communicate with and is responsive in answering questions. The crew came out one day and finished the next day. (They did a LOT of work). All of them were hard workers, courteous, efficient in their job and answered all the questions that we had. Walter was our point of contact but all the workers were excellent. I am happy, my house is happy, and I would recommend Basement Masters Waterproofing to anyone because I think they are top notch.

    after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

    NV Waterproofing & Foundation Repair - NV Waterproofing and Foundation Repair

    NV Waterproofing & Foundation Repair

    (60 reviews)

    From the easily arranged estimate by a very professional Maurizio to an impeccable install by…read moreMiguel on New Years Eve Day we highly recommend with the greatest confidence hiring NVWaterproofing to install a new sump pump in our finished basement. They can provide any solution to your concerns and help you decide financially your best option. We trust this amazing group . Miguel worked for hours and cleaned up perfectly. He was so professional !

    Working with NV Waterproofing was a disappointment from start to finish, and I wish I'd trusted my…read moreinstinct multiple times throughout the process when the red flags popped up. The initial sales person was a classic over-seller and promised the world while simultaneously doing a very surface-level review of the situation, ultimately concluding that we were in need of an indoor water mitigation system and sump pump. The sales process was tortured, over-the-top, and ended with the classic "same-day-only discount" proposal (red flag number 1). The scheduling process and lead-up to the project was radio-silent with no preparation on what to do or what to expect from the project manager or the sales person until I reached out proactively. I had to call the morning the project was set to begin to even know if they were coming or not (red flag number 2). The project itself eventually began and within less than an hour it became obvious the source of the leak was in fact a burst pipe and not ground water coming in through the basement. I called the office and put a stop order on the work at which point they immediately became very cagey about what options were available to me and from this point on once again went radio silent (red flag number 3). Upon reaching out to the office multiple times (via both email and phone) to address the issue and seek at least a partial refund of our deposit for the issue, they took 3+ days to even respond, and when they did, claimed that despite obvious pictures pointing to the pipe being the issue, it could have been ground water at the same time and they were unable to provide any refund of any kind (red flag number 4). I get that I signed a contract. I get that they planned and scheduled the work. I also now have learned an expensive lesson about trusting my gut and being more proactive about my concerns. But they're supposed to be the experts! And the fact that they took absolutely no responsibility for having done a poor assessment of the situation up-front and then pretended like they were actually still right about it was disappointing and embarrassing. I can't in good faith recommend working with this company to anyone.

    VM Drainage & Erosion Solutions

    VM Drainage & Erosion Solutions

    (81 reviews)

    Very pleased with VM Drainage. The team installed a french drain along our back and side yard…read more This solution has greatly improved our previous water issues/soggy backyard and the overlaying rocks look great as well! We also had the team replace a large concrete section of our driveway. During each project, the team was courteous of the property and cleaned up the area well. Leo did a great job on the recommendations and estimates, and provided clear and concise explanations/updates each work day. VM Drainage is very responsive on updates and questions through phone calls or emails (thanks Nathalia and Leo)! Highly recommend for french drain solutions and concrete placement!

    We have been in communication with VM Drainage and Erosion Solutions since March 12, 2026 regarding…read moreproblems with two projects which they completed on our home. In 2021 they completed a waterproofing project which carries a 12 year warranty, and in 2022 they completed a patio installation which carries a 5 year warranty. As of April 22, 2026, VM Drainage and Erosion Solutions has not provided a solution to either of these problems. Our foundation wall was bowed before VM Drainage and Erosion Solutions excavated and waterproofed our home in 2021. We showed the bowed wall to VM Drainage and Erosion Solutions before the excavation began, and they recommended proceeding with the project without reinforcing the wall. We began to see small cracks in the foundation wall shortly after VM Drainage and Erosion Solutions completed the waterproofing. We showed the cracked wall to VM Drainage and Erosion Solutions before they installed our patio in 2022. VM Drainage and Erosion Solutions assured us that the cracks were not a problem. However, the cracks have grown substantially since then, and an independent structural engineer has confirmed that the wall is failing. In addition, the patio is sinking, the exterior waterproofing membrane is slipping, and there is a damp smell in our home near the cracked wall. In order to provide access to the cracked foundation wall for repairs, our patio will have to be removed, and the exterior of our home will have to be excavated again. Once the engineer's recommended repairs have been completed, the wall will have to be waterproofed again, and our yard will have to be regraded again. Finally, our patio will have to be reinstalled. We paid VM Drainage and Erosion Solutions to do all of this work in 2021 and 2022 because we trusted their professional opinion about our foundation wall. We now have to pay another contractor to do all of this work again so that our foundation wall can be reinforced. VM Drainage and Erosion Solutions has stated that they will not honor the warranty on the waterproofing project because the man who estimated the project is no longer employed by VM Drainage and Erosion Solutions. They have not provided details about how they will honor the warranty on the patio installation. We will update our review if VM Drainage and Erosion Solutions honors the warranties on their work. In the meantime, we cannot recommend VM Drainage and Erosion Solutions.

    Exterior Waterproofing Experts

    Exterior Waterproofing Experts

    (34 reviews)

    Why am I taking a bunch of pictures of my grass in the winter? Because this grass used to be very…read moremuddy. We recently installed French drains through Exterior Waterproofing Experts after getting four estimates total and I will say outright this company is the most knowledgeable of any I had interviewed. One of the owners is a hydrologist and he is part of Clifton Contracting. They brought up how you shouldn't do a runoff close to the street because it causes ice on the road which no other company had mentioned. He told me how they install legs in the ground and addition to the main ditches to help distribute water better. And we made a plan to do a u shape around the house with two pits underground that replace above ground stone pits we had before. They installed pop-up drain outs near the front and after two heavy rains I'm already impressed of how well the system dries out compared to before. They also do a lot of outdoor landscaping, patio work, outdoor spaces and more. I was incredibly impressed with them. Feel free to DM me if you want me to discuss who else I interviewed. Also now is the great time to do it because it's "winter" and prices are lower than when they would be during normal times. Highly recommend. Contact Evan at 571-599-0528. He texts too.

    Evan and the onsite service team, led by Santiago, were fantastic. I would not trust anyone else to…read moreaddress my exterior drainage and landscaping issues. We live in DC and have a sump pump that exits our basement into our backyard. Over time, poor drainage, the sump pump outflow exit location, and a few other poorly executed landscaping design issues (put in place by the previous owner) rendered our backyard and side yards useless. Evan was quick to diagnose the root causes of each issue in each location and went above and beyond in his suggestions for remedies. His proposed solutions were functional and creative - he knows his stuff! His pricing was fair for the work scope as well, IMO. Santiago and team were excellent. They arrived timely and worked insanely hard. Further, they were so clean in their work. The hosed down and blew out the workspace after they finished each job in each space - this was very much appreciated. In addition, Santiago and crew went above and beyond my expectations in that they used leftover mulch to touch up a few beds not originally contemplated in the initial scope of work. Finally, upon final inspection, we noticed a few very minor items requiring additional follow up. Evan agreed to address each issue and sent his crew the same day to fix. I couldn't be happier with their work and hopefully, the pictures do their craftsmanship more justice than this review.

    Basement Solutions - waterproofing - Updated May 2026

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