do not buy from them! their $1200 inspection is a joke! they will not stand behind what they sale!read more

We trusted PPL Motors to sell our RV, and while it eventually sold, the experience was nothing…read moreshort of frustrating. Throughout the entire process, communication was almost nonexistent. We had to constantly reach out for updates, and even then, getting any real information was like pulling teeth. We were told that there was a buyer at one point and they were waiting on funding that would take a couple of days. After a week, I called to get a status from the sales manager. He informed me that the buyer couldn't secure the funds, so the deal fell through. He then stated that he forgot to call me to let me know. It felt like they had no interest in keeping us informed except to encourage us to lower the asking price. On top of that, they tried to charge us for unnecessary repairs, claiming work needed to be done that was unnecessary. It felt like a clear attempt to pad their profits at our expense. For example, after initial delivery to their lot, they tried to charge nearly $250 to "install" a sliding screen door that took me literally 30 seconds or less to do on my own and fix a closet door that was supposedly not opening. When we went to the lot to see for ourselves, the closet door was mysteriously working. When the RV did finally sell, they did another inspection prior to the buyer taking possession. This revealed another $450 in needed repairs (estimated before cost of parts). Seeing this, I again went to see the need for these repairs for myself. Low and behold, 2 of the 3 identified repairs were proven to be false. The third I could not verify one way or the other and ended up having to pay $400 in parts and labor. However, I'm not sure if they actually even did anything. In the end, the RV did sell after several months, but the lack of transparency and poor customer service made the entire process far more stressful than it needed to be. I would not recommend this dealership to anyone looking for an honest and professional experience. Look elsewhere if you want a dealership that actually communicates and respects its customers.