I bought my GMC Yukon two and a half years ago from Randy Curnow in Cameron. My buying experience…read morewas wonderful, but I'm writing this review because my experience with the service department has been fantastic over this entire time. When I take my car in for routine maintenance, I never feel like they are trying to take advantage of me to get extra work done that I've seen in the past with other dealers. They are honest, and I trust that when they tell me I need something done, I do. I took my vehicle in for a recall update (which they reached out on to schedule) and they found a slow leak in one of my tires and repaired it without charge. I will continue to bring business to them. Hayden and Jake do the best job as advisors in that department. Thanks, guys!

If I could give 0 stars I would. I will not do business here again. Yes, I bought a Ford Explorer…read moreat this GMC, Chevy dealer. They put me and my family in an unsafe situation and upon returning the car to 'make it right' they only allowed a trade. Then tried to not even cover my loan or give me the $10,000 I put down on the car (only got the loan covered). I am still out money and I only had this car for 3 months-used with 16,000 mi. A noise started and it should have still been under manufacturers warranty, but upon the dealership look over to find and fix the problem, more problems appeared and ultimately deemed unsafe to drive. Things you wouldn't have just noticed with a naked eye if you don't know a lot about mechanics, things that were never noted on the Carfax, things that this dealership said they checked-which they obviously didn't. This car had a complete engine replaced and a lot of things were not correctly replaced or where they should be or connected at all...upon further investigation I found information on the carfax that wasn't there 3 months earlier - long block- you bet your ass I wouldn't have bought this car if I knew that, Ford will not cover this shotty work which was also done at a ford dealership! But to top it off, I truly believe this dealership, Randy Curnow knew some of these things when they sold me the car. I know I had it for 3 months, but if something had happened to me or my family in this car, you would have been paying a whole lot more! I am disgusted, I am disappointed, and you put me in a financial rut and I also was without a car for nearly two weeks trying to figure all of this out. But I can tell you this, if this was your family, you would not be okay with this outcome either. There is way more to this whole situation, but this is a little jist of the story. Randy Curnow swore Pettijohn Ford was going to fix it and have it covered by warranty even though another Ford dealer wouldn't and it had been noted in the ford database of the issues and that warranty would not cover it... check the Carfax people, and even call ford, because I promise you this car was not fixed! DO NOT BUY THE 2024 FORD EXPLORER THEY CURRENTLY HAVE FOR SALE AT THIS DEALERSHIP. VIN 1FMSK8DHXRGA03540-THEY DIDN'T EVEN DO ANYTHING TO FIX THE PROBLEMS ACCORDING TO THE CURRENT CARFAX AND FORD. IT IS NOT SAFE! And I do not want someone else to go through what I had to.

The service department is incredible! My F350 Diesel started shutting down randomly and I managed…read moreto limp it into their parking lot. Kevin Stover and his team spent an incredible amount of time hunting down the elusive problem, they found it and fixed it. The price was so low I was embarrassed because I don't feel they were adequately paid for their efforts. I am forever grateful to them for all their hard work! I sure hope the owner reads this! If you have service you need done, I would not hesitate to recommend these folks.

Hello, The manager of the service dept. gave me a estimated…read moreon the work and parts that I wanted,so I dropped my car off to be fixed and when I got the bill I was happy to see that the price was just like he told me on the estimate. They did a great job! The car runs great! I find them to be honest and friendly people who do good work. What more could a person want from a top shelf service dept. I checked out my prices before time and they were in the ballpark with other dealerships. I will be going back if I need service done on my car. No one is paying me to say this or could because I'm a honest Christian. If you decide on Pettijohns you will not be disappointed. God bless.

When it came time for a vehicle replacement, I had fallen in love with a certain model, trim level…read moreand color. I had already done my homework and knew exactly what I wanted to look for. Being a suburbanite, I toured the mega dealers here in KC Three, in fact, in different parts of town. Typical car sales people irritate me with the little games they want to play. So when I visited the dealerships looking for my choice of cars, I ran into the "jump-thru-hoops" attitude. I am very transparent when I get irritated, and can't hide it well. One salesman asked me what did I need with the upscale model, I didn't need the more powerful motor. That ended that visit. Another tried to talk me into a different color, because he had one on the lot and wanted to move it...but not discount it. When I called Robert at Cupp's, he was the only one who offered to do some computer searching, to see if he could find exactly what I wanted. In less than one day, he phoned back to say that he was unable to find my car, in the midwest, as I wanted it; but had taken my notes and figured the price to order it from the factory. It was less than what the city salesmen wanted for an alternate car, and I didn't have to play games to navigate through this deal. Within three weeks my car was delivered, exactly as I wanted. This historic dealership is visibly vintage, but holds a lot of character. Recently this site was in threat of being closed by GM, during its restructuring, but was saved, due in part, from an outpouring of support directly to GM ,by local residents and businesses. That should tell you something, when folks will go to bat for their car dealer.

I sent internet inquires and called and was connected to Erica Fortune the internet sales rep. I…read moretold her that I had money in my bank ready to transfer to theirs to purchase the vehicle. She said she would put together the out-the-door price and call me back so we could complete the deal. She never called me back and just text me that a sales rep would be in touch with me. Why am I getting passed around???!!! I never got a callback and tried calling her and sent her an email asking what happened and she replied the next day that the car I wanted was sold. Why?! How can you sell a car when I've already said I'm ready to purchase with money in my bank. Why would you not put a hold on it?! No explanation on how and why this happened. Woody's lost a cash deal!

I called Wednesday let them know I was interested in a Chevy Malibu they had w one owner and 82,000…read moremiles. I asked if it was a trade or auction. It was a trade. No known issues. Great car Peter said.... ok now almost two hours from where I live I get there and get to test drive. Although there were no codes showing we brought our device. 12 codes and that car needs major work. Timing is just one. I'm upset I wasted my day and they couldn't even be straight. Personally I'd stay away from this dealership.

Do not take your vehicle here. If you do don't leave it and go home. They put you off till the end…read moreof day. Had a 8am appointment checked up on it cause a friend saw it outside thought it was done. Called to check found out at the moment I called the were just putting it on the rack. Had to call again at 330 pm told they would call me back. Didn't get a call got a message asking if they could keep it overnight. Didn't really have a choice let them keep it another big mistake. Figured they would call me about noon . Totally wrong on that. Had to call again they hadn't gotten around to pulling it back into the garage but they were getting right on it. So I waited for another phone call that never came. Had to call them around 3 hours later still haven't had time to look at it. Very poor customer service skills. Went to pick up my vehicle. Upon opening my vehicle door there was dirt all over the floor board and the side carpet. My door had grease and oil on the door pull device. My center console arm rest had salt stains from someone's arm . You could visually see the arm impression. Went in with a full tank of gas came out with three quarts of a tank. So if you're looking for place to treat you like a paying customer. This isn't it never going back again. Oil changes are cheaper at Walmart. Took my vehicle to Hortons auto the following week identified the problem immediately . Had it fixed before the end of the day. I didn't have to call them once. They called to tell me what the problem was how much it would cost. Called to tell me when it was finished. Totally satisfied with their professionalism . If you do take your vehicle to ford take a photo of your odometer and gas gauge. Better yet get a vehicle gps tracker before leaving it overnight. There are better places to get your vehicle worked on than this place. Trying to get hold of anyone in their service department should have been my first clue. So Chillicothe Ford gets a big thumbs down.

Chillicothe Ford is awesome! Our new car had a problem with the heat sensor and the crew worked to…read morefix it! I am always pleased with the service and customer friendly attitude. Chris and Rob Trantham and the service department always come through for me and my family. They will treat you with curtesy and respect. Buy your next vehicle from them!! Rosina Harter