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    Barnes & Noble Booksellers

    3.5 (15 reviews)
    Closed 9:00 am - 9:00 pm

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    Review Highlights - Barnes & Noble Booksellers

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    Barnes & Noble - Magazine area

    Barnes & Noble

    3.3(12 reviews)
    0.6 mi
    $$

    For clarification: I…read moream not a typical American- I do not believe that obscene wealth immunizes you from poor decision-making that leads to bad behavior (Hi Dad!). I tip service people very generously, bring them gifts, offer them free legal advice (no joke), the list goes on. But I call out heinous service when I experience it as well. The B&N in Exton, PA's customer service is *so* gut-wrenching that I stopped going and now check my books out of the LIBRARY instead. The best service you get there is at their quasi-Starbucks: the women and man who work there treat you like *you* owe *them;* they tell each other private jokes as they ring you up (you are inconveniencing them, don't forget), they demonstrate their anger if you don't tip them for a $7 coffee.... Most heinous to experience here is the employee Rashaan. If he rings you up for books you are paying your hard-earned $ for, he lets you know that he has rage that you are in his line. He doesn't ask "are you a B&N member?" (I am.) He doesn't give you Member discounts. He doesn't speak--just gives you a rage-filled cold, silent stare. Forget "hello" or "thank you." What's more, he stands, on his break, in the afore-mentioned Starbucks area, screaming complaints about customers. He swears during these episodes as well. I've heard him yelling about "She was so f'n dumb! She asked me where the readers were. They were right f'n there in front of her!" I was so upset, I left, but watched him complain animatedly for an entire 20 minutes. That's your dedication to customer service, B&N. Never will you get my money again. Toodles.

    The worst checkout experience where they only had one cashier for a long line of 10 customers…read moremaking multiple purchase items. As the line dwindled down to 3 customers, 2 additional cashiers arrived. What poor management of the checkout

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    Keller William Real Estate

    Keller William Real Estate

    1.0(2 reviews)
    1.0 mi

    This is specifically for the property on Stratford Ct. in Pottstown, PA.  My experience with Jackie…read moreHouck and her clients was horrible.  On her bio, it reads that she is devoted to providing the best customer experience for her clients from start to finish, that she understands how important the process of buying or selling a home is, it is her goal to make the journey as easy as possible, that she communicates effectively, put your needs first, and works hard to help you meet your real estate goals.  I find this to be far from the truth.  On average during a two month period, my realtor had to send 3 emails to get an answer. The transaction was consistently delayed because of repeated requests for additional time for decisions to be made.  I believe you work with a realtor that has your best interest in mind and works hard for you as the client. I certainly feel as though this is what my realtor has done for me in providing guidance and support.  Did you fail your clients or were they so unrealistic in thinking their house was worth more than it actually is or just unmotivated to sell their home?  The amount of time and money I wasted - in which I will never get back is unacceptable.  The only positive that came out of this is that I won't have to deal with Jackie or her clients and actually enjoy the holidays stress-free and peacefully. Oct. 7 - Toured the home Oct. 7 - Sellers agent responded to text stating the sellers wanted a 60 day settlement date. Buyers agent asked if we would be wasting time in submitting a lower offer than asking ($575K). We provided the offer amount of $540K and she responded to go ahead and submit it and she will see what she can do. Oct. 7 - Made offer (24 hours to respond) Oct. 8 - "The sellers are going to think on this for a little bit. We have several showings this weekend." Oct. 11, 10:29AM - Sellers agent asked if my offer is still active Oct. 11, 7:46PM - Buyers agent responded it is still active with a deadline of 5PM Oct.12 Oct. 11, 10:41PM - Sellers countered at $560K Oct. 12, 11:13AM - Buyers agent: Highest and best offer is $550K Oct. 12, 4:45PM - Sellers agent: They haven't had a chance to talk with work and dealing with the kids Oct. 12, 6:13PM - Sellers agent: They are not willing to drop to $550k with inspections and appraisal. We plan to drop to $560k on Thursday. ___________________________________________________________________________ Oct. 29, 9:50AM - Sellers agent: I am just circling back to see if your buyer has already found another house? Oct. 29, 1:00PM - Buyers agent: She would be interested for our original offer of $540k with inspections as elected. Oct. 30, 2:34PM - Buyers agent: Just making sure you received my email? Oct. 30, 2:55PM - Sellers agent: They are wondering if your client would do the $550k all other terms the same. Oct. 30, 5:06PM - Buyers agent: My client will meet you in the middle at $545k. She wants an answer today. This has been dragging on for a long time. Please let me know today either way. Oct. 30, 8:01PM - Buyers agent: Buyer is not interested if it goes past today. Oct. 30, 8:07 - 8:34PM - Sellers agent: What would the closing date be? Buyers agent: Would like to keep it 12/17 Sellers agent: They asked if they could do January? I'm thinking they want their kids to have one more Christmas. Plus, the husband is sick right now, so I would recommend a longer inspection timeframe just to be sure. Buyers agent: December 17th is where she wants to keep it. This could all have been done weeks ago if they didn't mess around. Oct. 30, 9:24PM - Sellers agent: They understand your client was likely frustrated with the back and forth, and yet they do have four young children. They are concerned with being able to get things done through the holidays with the kids. They are going to be renting, so they also need to find the place to go out of state. They are good with moving forward at the $545k with a settlement date of 1/12 closing. Oct. 30, 11:02PM - Sellers agent: Can you please update the AOS whenever you get the chance? Nov. 2, 11:28AM - Buyers agent: Please let me know you received the addendum and when the sellers will be signing. Nov. 2, 3:21PM - Buyers agent: Please let me know you received the addendum and when the sellers will be signing. Nov. 2, 3:23PM - Sellers agent: Got it! I'm sending it to them now. Sorry crazy day for me. Nov. 3, 3:34PM - Buyers agent: Status of the addendum please?? I am hoping that this pace is not how this entire transaction will go. Nov. 10, 9:40PM - (from seller) We are good to go for inspection on Friday. I took half the day off so I can make sure we are out of the home for the requested time frame. Nov. 12 - 11:00AM - Septic/well inspector onsite. Sellers are still in the home. Nov. 16, 10:17AM- Inspection reports were sent to the sellers agent with a corrective proposal. Nov. 17, 7:06AM - Buyers agent: Please acknowledge receipt of the email I sent yesterday morning. ~ CONTINUED

    ~ Continued SEE REVIEW BELOW 1st Nov. 18- Sellers agent…read morestates they are talking to septic contractors to get more information. Nov. 22, 3:05PM - Buyers agent: Any progress on your end? Nov 22, 9:09PM - Sellers agent: They got estimates for the chimney and well. We spoke with one septic company, and he recommended a hydraulic load test. Waiting to hear back from a second company to see if their recommendation is the same. Nov 25, 8:31AM - Buyers agent: Are they agreeing to the repairs? Nov 25, 1:17PM - Sellers agent: They got estimates for the well ($280) and the fireplace ($350). As for the septic, we spoke with two contractors. Both said it could be that the distribution box needs to be leveled or replaced. Both also recommended a hydraulic load test. It's about $900 to locate and level the D-box. It will be another $700 to replace the D-box if need be. The HLT is $750. I'm waiting to hear back from my clients because they were considering offering a seller's assist for everything. The thing with the septic is that public sewer is available on the street, and it doesn't sound like it's as costly as one would think. The permit for the hook up to the public sewer is already paid for with the township. There is a township sewer tap fee that was approximately $4k when they moved in. They just need a plumber to run the pipe to the public access. I will need to confirm these numbers on Monday myself (or Friday if the township is open). The question for you...do you think your buyer would prefer to have the septic dealt with or us to investigate exactly what goes into the public sewer hookup? Nov. 25, 7:54PM - Me: They need to repair the septic system or connect to the public sewer at their expense, additionally the other stated repairs to the well and wood burning stove. This needs to be completed prior to closing. I am not interested in sellers assist. Nov. 30 - Last day to respond to the corrective proposal. Sellers agent: We did not get info from the township. Can you extend to Friday? Dec. 3 - My realtor asked if they got the septic information. Dec. 3, 5:15PM - Sellers agent says: Number is higher than they originally expected. They were fine with covering it all when they thought it would be between $6k-$8k. My realtor responded that they should have pursed fixing the septic and that this is going to kill the deal. Sellers agent: The concern is spending $2500 to find out the septic failed. Sellers agent: Please let me know when you talk to her and confirm she will be terminating. My agent gave them the option to repair the septic as we originally requested, pay for the tie in to the public sewer, or terminate. Dec. 3, 5:21PM - Sellers agent: Attached are the estimates for the work for the public sewer tie in. The numbers turned out to be higher than my client originally expected, so they are not comfortable covering the entire fee. They are willing to do the following: Prior to settlement - well cap and wiring, and the master bath toilet. $5,500 seller assist to cover the tap in fee whenever she wants to do it and the flue repair. The estimated cost for the sewer connection is $8,140.00 including: -- excavation and labor for approx 160 LF sewer connection -- connect to existing 4" building sewer pipe at tank inlet; 4" SCH40 PVC pipe to existing lateral at curb; cleanouts -- pump and backfill septic tank -- rake and seed disturbed lawn area -- notify PA One Call system Permits and connection fees not included Tapping fee: $600.00 paid in 1998 - not $4000.00. Balance: $5210.00. Dec. 3, 9:36PM - Sellers agent: Unfortunately, they are going to go with option c. They just can't take the financial hit at that level. They are fairly certain the septic will fail and they will have to tie into public. They are going to do the tie in the coming months and list again in the spring. BUYERS BEWARE!!! My response: I do not understand where the disconnect is with them saying they are willing to cover $6000.00 - $8000.00 and then turn around and offer $5500.00 in sellers assist. That does not make sense.  Where did the $4000.00 that they stated was paid for the public sewer go? The last 2 months have been a complete nightmare especially with the sellers consistent disregard for commitment dates.  I do not appreciate the waste of my time nor the waste of my money with the inspections and home appraisal.  I am now out $2000.00. I certainly hope their realtor has informed them that they must disclose all of the issues in the home inspection that I was willing to repair myself - that doesn't include the bigger problems with the septic, not to mention the wood burning fireplace and the well! The original asking price of $575K is unrealistic for a house that needs this much work. The purchase price is $545K, which is what the house appraised for.  The repairs are well above $15K.  This house is now in the red and I would be upside down. Wish them luck.  They are going to need it!

    GameStop

    GameStop

    1.8(5 reviews)
    2.5 mi

    I walked into this place and was met with an employee roller skating from spot to spot. I will…read morenever walk into another game stop.

    I had a horrid experience in this GameStop. I lined up outside of the building since 7:30 am for a…read morePokémon drop with my friend--both of us had taken off work for it. We made friends in the line, and all was well until about 10:55,5 minutes before opening. A guy was asking questions and was hanging out--not going to buy any product. I guess Courtney assumed he was cutting in line. I was screamed at "Yellow hoodie and blue shirt leave the line." with no reasoning as to why, the surrounding 6 people in line defending me to no avail. I attempted to ask what I had done wrong when I got inside, and was met with quite possibly the loudest screaming, and the heaviest mistreatment from Courtney. She said "I told you you weren't getting anything, get out." Again, about 6 people loudly defended me as I was waiting four hours for this drop and had been passing out cards to the kids who weren't supposed to get ETB's due to the 2 item per sku limit (A corporate policy- which they ALSO didn't follow, and changed it to 1 item period of your choice.) She told someone about an hour and a half later that I was trying to scalp, *untrue* as I was passing out hits to kids in line and was showing people my binder. Furthermore, when my friend got inside, he attempted to buy an ETB. She told him; "You defended her, you are lucky to get anything." and only sold him 1 sticker pack, when if you got a sticker pack there, the limit was two. I cannot explain the lack of professionalism and the mistreatment I received for a managers lack of communication and assumption. Being degraded and embarrassed in front of everyone I had spent hours making friends with should not happen. Furthermore, I also didn't even get the product that I waited hours for, patiently and quietly. 14th in line of about 60 people. I hope this matter is addressed promptly.

    Barnes & Noble Booksellers - mags - Updated May 2026

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