Poor Customer Service at the Oldham Trade Counter:
Went in to get a price for a led flood light fitting. As the member of staff went into office to ask his colleague what the price for a certain branded fitting is. He colleague then says "I hope his got deep pockets". I thought I was a bit cheeky.
The member of staff came and gave me a price. It was very expensive compared to other local electrcial wholesaler.
I started to dot the price on my phones notes section. At this same point the collegue in the office said "I hope your note googleing on your phone". I was about confused to what I heard and asked the member of the staff at the trade counter is he referring to me?
After I've dotted it down the membe of staff came out of his office and said "can you please stop wasting our time as you are checking on your phone for cheaper prices on google/online".
I said "no I am not", turned my phone's screen to the staff member at the counter. The staff member agreed to what I was doing on my phone and told his colleague who is moaning at me that indeed I am only to saving the price as a notes message.
Then the member of staff relalised his mistake and said "oh".
I then said "it's my first time here and is this how you talk to your customers?"
I want to know your name and I want to speak to the manager. He replied "I am the manager".
If I wanted a flood light then I would have gone online in the first place but I'd rather buy from a shop so that if anything goes wrong I can quickly return and get another replacement rather than online as I do not know half of the time which company I am dealing with.
Dear mr manager you need more customer service and basic manner skills training from your company. I've met the director David Barlows coupled years ago, great guy. Your not doing him nor the company any great favour. read more
