I just spoke with Megan at the Yukon Pawtopia location inquiring about their DIY dog washing. She…read morewas extremely helpful and enthusiastic in describing the facilities amenities - shampoo, condition, combs, towels and blow dryer. The only other thing needed is the dog! I am new to Oklahoma coming from South Carolina and have two doodle dogs both of which will be going to Norman location. If the assistance is anything like her, that will be my go-to place for the full nutrition products and, of course, the DIY dog wash. Will update after visit. UPDATE; The visit to this Norman, OK Pawtopia for my two doodle dogs was great. They supplied a safe dog wash tub, shampoo, conditioner, scrubbers, towels, brushes, drying station, and a cleanup after me! I washed the dogs on separate visits and there was a steady stream of customers. No appointment necessary but if all three stations are full, you will need to wait until one is open.

I was in the store yesterday in Norman. I try to spend some money there because they are locally…read moreowned and not Corporate, such as Petco, where I also shop. I selected some Honest Kitchen Air Dried food for my dog. At the register the young lady gave me a total price that seemed a bit high. I asked her how much the Honest Kitchen was and she gave me a price. I told her it was marked a different and lower price. Feel free to take a look. She walked over (it is a pretty small store). I moved that direction as well. She came back to the register, with an older lady now standing there which would appear to be the Manager. She acknowledged that I was correct it was marked a lower price. However, she said they had raised the price and the price it was marked on the shelf was not correct and she was charging me the higher arbitrary price they seemed to have increased to or made up. Now please understand the difference is between $3 and $4. The amount of money is NOT the issue. The total deceitfulness and dishonesty are the issue. This is wrong in any business. I own some small businesses. I would NEVER do this to someone. Do they decide to ring up an extra few dollars on every customer as they are checking out? This is totally wrong, deceitful, and totally dishonest! I feel these people need serious training in how to operate a business and deal with the public. If you made that mistake, you should own and tell the customer the price has actually been raised but we are certainly going to honor the price we had displayed on the shelf. I would have replied thank you and I appreciate that. As soon as I walked out the door you could have walked over and changed it. You must take responsibility for your errors and your mistakes in a business. I politely told them this was wrong and I do not do business in that manner and left. I will now never walk into that store again. I am in many rescue and animal welfare groups. When their name comes up and I will not have positive feelings nor positive things to say. Trying to upcharge at the register and sneak it through has now cost them hundreds of $ and possibly thousands. Do not cheat customers and people! Pawtopia, I hope in the future you will operate with a MUCH higher level of integrity. Please work to improve and be better