STEER CLEAR based on our negative experience…read more
We recently boarded our dog, Slate, at Dogtopia Westmont for 10 days. While we were initially assured at pickup that he had been well-behaved and in good condition, our experience tells a very different story.
Slate entered the facility in excellent health, as confirmed by our veterinarian shortly before boarding. Upon pickup, we immediately noticed green discharge coming from one of his eyes and scratches on his nose. Staff attributed the nose abrasions to him rubbing against the crate--an explanation that seems unlikely given that Slate is fully crate-trained and uses a crate daily at home without issue.
Within 24 hours, the discharge progressed to conjunctivitis in both eyes, requiring veterinary treatment and antibiotics.
More alarming were the numerous bite wounds on his head, neck, ears, and throat--injuries inconsistent with normal play behavior. That very same evening Slate developed a severe gastrointestinal illness resulting in vomiting, diarrhea, and five days without eating. He required IV fluids, x-rays, bloodwork, and medications. His total veterinary care amounted to $837.22.
When we brought these concerns to Dogtopia's attention, we were told that no incidents were observed on video and that no other dogs were exhibiting any symptoms. While staff insisted all internal procedures had been followed, the fact remains: our healthy dog left their care sick, injured, and traumatized. Absolutely no accountability was taken.
We understand that unforeseen issues can happen in group play settings. However, the facility's complete unwillingness to acknowledge even the possibility of an incident or lapse in care is deeply disappointing.
We entrusted Dogtopia Westmont with Slate's safety and well-being. Based on this experience, we cannot in good conscience recommend this location to anyone seeking a responsible, transparent, or truly safe boarding environment.
