It's done! For us , it had been a little longer project than…read moreanticipated based on our home. But it's done! Thank you to Dan Moran, our project manager, who was always available whenever I called with answers or solutions. Dan has a very calm demeanor and an easy flow in explaining different processes and how the system and the app work. I really appreciated Juan Carlos, our electrician. In addition to upgrading our panel, he had to do a couple of hole patches in our wood siding , which is out of his general scope of work , but did a nice job at it. Juan was very thorough and I appreciated his cleanup when he was done.There was no scraps of wire, electric tape, nothing left on the ground, which was very much appreciated. And as a side note, there are four houses on our street who have used Northern Pacific Power for their solar needs. Which I would think in itself, is a pretty good recommendation.

Five stars for the installation -- outstanding project manager and crew: responsive, punctual,…read moreprofessional, top-quality work. One star for the sales process. When we raised concerns, I believe the salesperson my partner dealt with wanted to make things right, but sales leadership stepped in, dismissed our concerns as unfounded, and offered nothing. Those concerns were (and still are): 1) Sketchy contract execution. NPP offers a 5-year prepaid lease in partnership with Balto Energy. It lets homeowners offset installation costs because the leasing company collects a 30% federal tax credit (no longer available to homeowners) and, in NPP's words, "monetizes that tax credit over 5 years." The contract was executed by sending the DocuSign to just one partner, with all owners lumped onto a single signature line -- one person signing on behalf of the other. For a married couple in California, that's legally questionable under community property law, given a) the encumbrances placed on jointly owned property, and b) no power of attorney authorizing one spouse to sign for the other. I never saw the agreement until installation was underway. 2) Misleading claims. My partner was told, verbally and in writing, that we'd "own the system outright" at the end of the 5-year term. In truth, the contract contains only vague language about a fair-market-value buyout, with no detail on how to initiate it or who to contact at end of lease. We've had zero contact with Balto through this entire process -- only NPP -- yet NPP's sales director told us they have no role in the lease agreement once it's signed. In other words, they don't stand behind the product they sell. Don't be like us -- do your diligence (especially if you're over 65 and new to solar leases), verify every claim against the actual contract language, and make sure all owners review and sign every agreement.

Working with Ambrose to get my solar installed was a great process. They were responsive to…read morequestions and contact and when we had appointments they arrived on time or early. The on the ground workers were professional, friendly, and finished the work in a timely manner. They also helped me with communication with PGE to get the panel upgrade and even to lay conduit for a power upgrade. I was recommended them and I would recommend them to others in need of solar.

So far so good anytime I had any questions I called them and they were very good at assisting and…read moreclearing up any issues with me.

I would gladly recommend Santa Rosa Solar and electric to anybody. They went way above and beyond…read morefor me helping me find the right inverter to replace mine that had outlived its days. Thanks so much for helping me get back up and running.

Had a great experience with Solar Santa Rosa! They were very responsive, thorough and friendly. I…read morewas given options, and the process was explained to me in detail. I appreciate being taught during the process which made my decision to move forward that much more comfortable. I've priced out other systems where I wasn't really sure what I was even getting. However, the price was fair, and the install time for my timeline and needs. Thank you Team Solar Santa Rosa!

I'm aware of the fact that it's to-date one of the few negative reviews for Vital Energy, but I'm…read moregoing to share my warning to others, as it could suggest that they may not be of the same quality as before. Vital's quote was higher than most others we received, but given their reviews, we decided it was worth the extra spend for a clean install. Pre-install had delays and miscommunications. I know this is common with projects, so I remained positive. I was sent engineering plans for my approval. I saw that these revised plans were for a smaller system than what I had originally agreed to. The change would have made it easier for the installers, but would have netted me less energy, with no adjustment to my cost. To the PM's credit, he attempted to draw my attention to these changes when they were sent for my approval, but I nevertheless saw it as a proposed change constructed to benefit Vital with no consideration toward me, and delayed the process even more as I had them change back to the original agreed-upon system size. I remained positive. On installation day, one of the installers broke my new and expensive inverter. I said no big deal, I'll talk to the PM and we'll figure something out. Even though the system wasn't fully functional due to the broken inverter, but I nevertheless paid everything that was due that day, withholding only a documented amount equivalent to a replacement inverter until we can find a resolution. The manufacturer would only replace the broken inverter it with a used device under warranty (i.e. one that another customer has returned and has been refurbished) with a shorter warranty window. Rather than demand a new inverter at the company's expense, which I believe I fairly could have, I proposed options which included a partial credit for the downgrade (and the warranty hassle and ~two months lost solar generation). After waiting weeks for a reply, I followed up and their finance specialist accepted responsibility for the damage IN WRITING and agreed to the credit. I spent hours on the warranty process, found an oversized box, and shipped the broken unit. This is where it unraveled. Right after the resolution, CEO Jason Jackson, got involved for the first time, deflected blame, and said he thinks my equipment was defective (a manufacturing defect somehow caused a piece of hard plastic to snap off?), asked to inspect it and offered to handle the warranty for me. I told him that the package was already shipped, and that I would have very much welcomed his examination and warranty help three weeks ago (rather than the radio silence I received), but the resolution reached, device shipped and warranty in motion. And despite his self-proclaimed "30 years in the industry," didn't appear to have a grasp of the situation as he incorrectly called the inverter a "battery," and required correction. He also accused me of breach of contract for temporarily withholding a small amount due to the breakage. Meanwhile, I noticed flickering lights in several rooms. Nothing suggested a solar connection, so we called an electrician... three visits and $1,300+ later, he traced it to loose connections and a stripped lug in equipment the installers had just worked in, attributing it to the install with a high degree of likelihood. I had been willing to absorb that bill just to move on. Instead, as the CEO kept trying to walk back the written agreement, I was told my warranty might now be partially void because a licensed electrician had worked in the same area, and the Vital threatened a lien on my home while I was withholding the remaining balance awaiting a corrected ledger and the heat detectors their own permit plans required. Five employees of Vital were copied in to the email thread which created an audience, so I eventually decide to email Jason directly to remove the risk of humiliation for him (I detected a hefty ego), and gave him a generous compromise offer. I made major concessions to just get this over with and we finally put it to bed. I was pleasantly surprised that he did not ask me to sign an NDA as part of a compromise, because now it allows me to share my experience here. The field crews were likable and professional, and even the installer who broke the inverter seemed like a knowledgeable, decent guy. Leadership is what failed here, at real cost in time and stress. Do your due diligence, and weigh the ownership of any company you hire. There are plenty of reputable solar companies out there...

Please do your research and get everything in writing before hiring this company. Based on our…read moreexperience, the company has only been under the current ownership for a few years, which was different from the impression we were given when we hired them. We are currently in a terrible situation and have incurred a significant amount of additional expense. Our home is not currently safe or suitable for us to occupy, and we have been unable to live there. Communication from the company has been extremely disappointing. We have not received meaningful responses directly from the company and have primarily been communicating through the owner's attorney. I strongly recommend doing your due diligence, getting everything in writing, and making sure you fully understand who you are hiring and what is being represented before moving forward. This review is based solely on our personal experience with the company.

We are yet to try the services, however, so far the experience has been quite professional…read more We were contacted by Iain from Shine On Solar & Maintenance through Yelp Projects query. He is prompt. Came over to look at the jobs needed to be done, sent a quote within no time. Iain communicates actively and likes to provide answer(s) to any question one may have. His price quote has been competitive too. So far a good experience!

Responsive, trustworthy and good communication. Ian came and assessed our old system and cleaned…read morethe panels. He didn't try to sell anything and agreed to check back in a year. He seems honest and thorough. Will keep his number handy for future reference.

I hired SonoMarin Solar to remediate a solar installation that had been left with permitting and…read morecode-compliance issues by another contractor. The original solar work had been done in conjunction with a reroof, and by the time SonoMarin became involved, the project had become a complicated and stressful situation. The process took about six months from my first communication with SonoMarin to completion, in part because the original contractor's surety company was involved. Nick Paggi worked with the claims representative to explain the deficiencies and help resolve the issues. He was incredibly patient in providing updated estimates and documentation to satisfy the adjuster. Throughout the process, I appreciated that he was willing to take on a difficult remediation project and see it through. Nick was professional, responsive, and easy to work with. Ayelet, the office manager, deserves a special mention as well. She talked me off the ledge on multiple occasions when the process became frustrating, and I really appreciated her patience, communication, and reassurance. Ray managed the onsite work and inspections and was also great to work with. He kept things moving and made sure the necessary work and inspections were handled properly. The crew deserves credit as well for working through some unsettled weather on installation day, including periods of light sprinkles, to get the job done. After the experience I had with the original contractor, working with a company that was knowledgeable, responsive, and actually followed through made a huge difference. SonoMarin took on a complicated situation that wasn't of their making and helped get everything resolved. I would definitely recommend SonoMarin Solar, particularly if you have an existing solar system that needs remediation, permitting, or to be brought up to code.

We had backup battery systems installed at two different homes--one in Napa and one in Marin--and…read morehad an excellent experience working with SonoMarin Solar on both. The original solar systems were installed years ago by SolarCraft and Ambrose. When it came time to add a backup battery in Napa, we chose SonoMarin first. That project went so smoothly that we later asked them to install a battery on our older, more complex Marin system as well. Despite the added complexity, they handled both installations efficiently and got everything up and running without drama. Ayelet in the office deserves special mention. She provides near-instant responses to texts and emails, keeps everything moving, and somehow manages to coordinate all the moving parts with ease. If you've ever dealt with solar projects, you know how valuable that is. She had seemingly infinite patience for my never-ending questions, handling them with professionalism and speed. She also helped me apply for relevant rebates and helped interface with the nightmare that is PG&E, making it all look easy. The whole team jumped through hoops to get the system in before the tax break expired. SonoMarin is a small company, localled owned and run by the same people I originally worked with at SolarCraft on our first install years ago, which really shows in the level of care and accountability. Avner and Nick have built a great company. Pricing was competitive--frankly, all three bids we received were in the same range--but the execution and communication set them apart. I would recommend SonoMarin without hesitation.

Having East Bay Power Systems design install and certify a rooftop solar panel system has been a…read morewonderful experience. Working with the team (Darlene, Jeff, David etc.) to get the system designed and installed was very easy, they took care of everything, including getting the city to approve the design/installation for PG&E. Installation was a simple one day process, and best of all, we were essentially off the grid the next day. Interestingly East Bay Power Systems use American made solar panels (Aptos) and an American made power backup system (Tesla). Not only does the system perform flawlessly, because of there high output of the Aptos solar panels (up to 450W per panel) the whole array of 10 panels is virtually unseen. As an added bonus, they set up a Tesla app on your phone so you can see at a glance how mush power the system is generating, how much is being used to power the house, how much is used to charge the backup system and how much power is being sold to PG&E. For a system this good, overall cost was relatively low, far less than what I was quoted 5 years ago by two different companies. You may have noticed all my reviews to date on Yelp have been 5 star, this is deliberate. Life is too short to focus on that which does not make us happy. This is why I restrict my reviews to those things/places/services that make me happy and appreciate life. Sure, I have been to some really dreadful shops, hotels and restaurants etc., but, like I said, life is too short to spend time thinking and writing about them.

The product is good, the process left us wanting…read more Eric, David, Jose and the crew did an excellent job. My frustration was with the post installation process. I got answers from Darlene that did not make sense. Sometimes her computer was down other times her phone was down. Sometimes she would call to give me a message only to realize that she had called the wrong customer. Did not enjoy working with her. Finally, Kara engaged and we got the Permission to Operate about two months after the install. Supposedly Jeff (the Business Owner) is no longer with the company and has gone back East, so not sure who is leading their future efforts. For future customers: hang on to a portion of the payment till the Permission to Operate is received not just the installation.

Cesar from Moore Home Services showed up for our annual plumbing inspection and treated our pipes…read morelike they owed him money -- in the best way. Thorough doesn't even cover it; the man found issues we didn't know we had and explained them like he actually cared whether our basement floods in 2027. Then came the follow-up report: a full photo dossier of our home's plumbing, more detailed than some performance reviews I've received.

New homeowner, and found that Moore had improperly installed the air filter for the HVAC system -…read moreit's just hanging out in the duct, not blocking any air. The bracket is loose and seems improperly shaped - I don't know how it ever could have worked. I called to follow-up, and unfortunately they said they would charge a service fee to inspect it (their own work), since warranties don't transfer to new owners. A bit disappointing for a company that promises "100% right or 100% free."

Diablo Solar & Electrical Services put in our pool solar panels in 1999 and they have serviced them…read moresince then. Theses panels have done an incredible job of heating our pool throughout the years, thanks to Diablo Solar maintaining them. Recently we had to replace our roof. Diablo Solar worked closely with us to take the panels off and put them back on right before and right after our roof was replaced. The crew did an amazing job! They were super polite, friendly, knowledgeable, professional and considerate. Zach, Gary and Joe took the panels off. They carefully placed them in our yard and did not damage a single piece. Zach and Julian put the panels back on our roof perfectly. They look beautiful and are again heating our pool flawlessly. They helped to make our roof replacement so much easier and I truly appreciated their hard work. I would highly recommend Diablo Solar Services!

Update: The services…read moresenior leader called to discuss the issues. He was very polite and professional. He also shared the depth of the challenges with the company that manufactured our panels. We agreed to fix the system by excluding the impacted panels. I offered to pay the one hour of labor that would he have been expected (as I simply wanted to system to work and felt this was fair). They arrived promptly and made the fix. Since then the system has been working fine. I suggested some changes to their customer service model as all of these issues could have been easily avoided. I appreciated his call and rapid response.

Elan and Stephen did a great job. Elan was very quick to respond, easy to book out a week in…read moreadvance and then did quality work onsite. They both arrived promptly, were very thorough in setting up protective covers on my flooring and furniture and very kind as well. I'm very happy with the results and will hire them again. Before and after of our lights they installed.

Just had cameras and motion lights installed and my husband and I were expecting and all day…read moreinstall but it took only 3hours for installation.we like the professionalism from the solar tech Elan did a fantastic Job and he went up and above the call of duty.We invite all who want great camera install to give the company Sunshine Bros a chance to install your cameras and solar panels.