The people who fitted me with Eyeglasses did not listen to a thing I said. I told them that I have trifocals and one of them put down farther on the lens. They insisted on raising it higher and have put it into my Vision area. I will never ever do business with them again. They did not listen to what I had to say about my own Eyeglasses. read more

My issue is from a while ago but im just getting to writing a review. They totally screwed up the billing for me and my wife and it was a months long ordeal. At the time my wife even said she didnt think they were doing the billing correctly and the lady working insisted she was. I spent hours in total on the phone with both of our insurance carriers and bard. After months of dealing with the issue i eventually got sick of it and paid out of pocket to end it. I went to bars my entire life and will never go back. Terrible customer service the entire time read more

The front staff was not helpful at all with insurance policy stated my contacts lens fitting fee was not covered and after speaking with my insurance company it was covered have they called and confirmed it would've been a lot easier. Will not be back to this location. read more

first they said they had a doctor to take care of my needs so I scheduled the appointment when I get there the doctor was already talking about me/ my case. The Dr said, we have no one permanent at this location and I can't follow you and your eye care needs . So I took off of work to come to an appointment to only have it to be canceled and ​ yet my eye care needs were not addressed read more

Staff that doesn't truly care about their patients and if you leave a comment on their website, no one gets back go you....I wonder if they know how important customer satisfaction really is for return business... read more

Doc was great! I just wish I would've had a few more options for glasses.

The doctor & exam experience was great - but the business model leaves a LOT to be desired. :( Not trustworthy! "Comprehensive Contact Exam" does NOT include lens fit or refraction like every other reputable place - so instead of $89 it is $174. (If you join the "discount contact club" it's $104.50). They were unresponsive and rude about my pre & post appointment requests to not have to deal with any 3rd party rebate schemes again. (I had to show them that it was easy to see that several manufactures use the same 3rd party rebate center by looking at the rebate form phone number and hours.) The office manager was snarky & rude (interrupted) and suggested that I "just not send in the rebate if I didn't want to deal with it." Obviously not problem solvers and resentful that I was attempting to make them concerned about my health care costs. According to the office manager I am the first person she has ever encountered that has had concerns like this - which I called BS on since the doctor himself acknowledged that other customers had complained about having trouble with the rebates. Not looking out for my best interests as far as ordering contacts goes plus the obfuscation of hidden costs in the comprehensive exam makes them untrustworthy. The prices for one year of my contacts from Bard Optical was $522 (with $100 unreputable rebate it was $422). I could find the EXACT same lenses online from ContactLensKing.com withOUT the rebate for under $288. After a day and repeated calls Bard Optical claims that they don't sell ANY contacts without rebates attached. Supposedly Bard Optical does price matching (if you bother them enough about their prices) but only up to 25% and not from what they call "unreputable places like contactlensking.com" because "they are non US companies and sell inferior products." So add slander to the list of things wrong at Bard Optical! CLK is a NV company selling the exact same products. The Yelp score for Bard Optical is 3.5 and for CLK is 4.5 out of 5 stars. BBB gives Bard Optical an F rating and CLK an A+ rating. Guess who I think is more reputable? Oh - and CLK doesn't operate under a dba like Bard Optical aka Jak Enterprises, Inc. I don't care how long they have been in business...scams and cons can last a long time! Not worth the hassle of going thru their office when I have to do all the research myself! Much easier to file the claim for contacts directly with my insurance than to deal with the bogus rebate company - plus it will save me over twice as much! Next year I'm going to COSTCO or Wal-mart for my exam; clear pricing without the shell game sounds like a much better way to serve my vision needs! read more

This review has to do with the store itself not how BARD as a company can do their wrongdoings. The service was excellent for both me and my friend. I needed my bifocals adjusted and she did it so quickly. The pekin store had messed them up but at this location she told me different things about bifocals i didnt know and with my certain kind the nose pads had to be further apart to go down my nose more so the vision isnt such a drastic change when raising my head up and down. She tightened them perfectly around my ears the first try. The manager worked on the Pekins mess of my buddies glasses and got them the best they had been since they were new. Very friendly and fast service. I found my new BARD! read more

Untrained staff fit me with a pair of kids sales frames and didn't bother to tell me they were too small for my face. It took two times to get my lenses properly measured. Poor service and incompetent sales staff. read more

The wife and I both went in to get eye exams and glasses. My wife ordered a 700 dollar pair of glasses, that took 3 returns to get them right and I decided to wait due to the money we already spent. I went into bard today to get a copy of my prescription that costed me 75.00, at the time of the exam and they gave me what they called my prescription that didn't come with my pd or pupil distance measurements. So I called and they said it would be another charge. What a joke. Not happy at all read more

The facility is nice, but my problem is their billing department and they were extremely miss leading on their insurance policies. I received a bill months after I had ordered contacts for a $60 dollar charge, so I called the number to inquire about it and the lady who answered said she didn't have the time to look into it because she was leaving in 10 minutes and that she would call me back the following Monday. I never received a phone call only another bill. This back and forth would go on for some time of looking for and explanation, and being told I would receive a phone call that never came. They only try and nickel and dime you with hopes of explanation, but that never comes. Skip this place and see who your insurance actually approves. read more