Service department here is A1. David Clark is always on top of his game. Great communication and…read morealways professional. Taken my Hyundai several times here for routine service and never had a complaint. Probably the best service department out of all the dealerships.

The salesman need an upheaval. Get those unprofessional jokers wearing suits OFF THE FLOOR…read more Harrassing & threatening us to this very day! We are in the middle of JUNE! This deal was done on May 4th 2026. Illegally threatening to repossess our new car after we relinquished & signed over our trade in/that was bought BRAND NEW from THEM a decade ago. I have NEVER heard a salesman scream until I met Jose Aguilar. He actually told my husband to "meet him at work" so that he could attempt to get physical w my husband!?! But he clearly does not know my husband and he REALLY doesn't wanna know him like that!?! Hahaha I wanted to put this here for everyone else to see, also, legally, for my notations of harassing, bullying, & predatory nature of these sales people. Incredibly DISTURBING to hear "professionals" provoking the buyers. Asking them to "meet me at work" for violence. There is NO EXCUSE for the FORCED and DISHONEST tactics that were used in this sale. Do NOT pull up to this dealership without the knowledge. They WILL lie to you. They WILL mislead you. IF you have the brains to catch it? They WILL hate you for it & attempt to punish you for it.

We were heading down to San Diego from San Francisco for my nephew wedding n happened to come…read moreacross Bill wright Toyota n inquired if they had any Rav 4 or grand highlander hybrid got connected to Sanjuanna in the internet department very friendly n said yes so we stoped by to look with no intention of buying but than Sanjuanna made it so pleasant experience that we just said what the heck let's just wrap it up i would highly recommend Sanjuanna at Bill Wright Toyota she will take care if you with no pressure

I've been here several times they're extremely rude I went in to buy a 2018 trd pro Tacoma they had…read morebut they tried pushing me to get a base model didn't even let me look at the trd pro so I went to North Bakersfield Toyota and purchased it there instead & I recently went in looking to get a trd pro sequoia but they were rude and not helpful at all basically told me to leave because they didn't have what I was looking for

First and foremost..SHOUTOUT TO JAZ my sales consultant, ANGELICA my finance manager and JOEL the…read moreGeneral Sales Manager. Mercedes-Benz of Bakersfield has been a solid spot for me, and this recent visit proved exactly why it's worth passing both Lexus and BMW on the way. ​The sales staff and finance manager were incredibly helpful and professional, making the process smooth and timely. I worked with Jaz again, who was my sales rep a few years back. Even when we were rationalizing my last purchase, he came across as a great salesperson, and he's only gotten better. He gave me plenty of options to choose from without making me feel rushed, pulling out any and every vehicle my indecisive significant other wanted to see or drive. ​ The little things this dealership does made our experience feel personal, The level of attention this dealership displays is exactly why I keep returned to this establishment to purchase a new vehicle all while passing by Lexus and BMW.. If you're looking for a new or used Mercedes vehicle, definitely ask for Jaz Dhillon.. Tell him Michael J. sent you, or dont just pay em a visit.

EVERYTHING Went Super Well!…read more I came in, for a limited time detail special, that was mailed to our home. As always, they went above and beyond the call of duty, to make sure that I didn't have to wait too long. I didn't mind, because it's always like OLD HOME WEEK here! I even went to visit Bryan, our wonderful service writer and friend, for about 35 years, where he now works, at the Subaru Dealer next door. I even met a really cool employee, who does some technical work, for the sales department, by the name of Jenson. If I ever thought about driving a new Subaru in the future, I would buy it from him, or someone that he recommended! Anyway, John, who really knows what he's doing, and can diagnose a problem on the spot, and his outstanding service team, are all SUPERSTARS!

My mother has a 2016 RLX Acura and when something goes wrong with her car she takes it right back…read moreto the dealership. Last year she needed the code for her display after the battery died. They wanted to charge her over $100 for a code! We ended up getting the code off of YouTube. This time her passenger side mirror wasn't opening when she'd turn her car on. They charged her $1130.00 + $400.00 for labor. She dropped it off and was told she could come back the following day to pick it up. They told her it was an easy fix and her mirror would be good as new. She picked it up, drove home and noticed the bottom piece of her mirror was gone. It looks like they tried to glue it back on and it didn't seal well. She called them and informed them of the missing piece and they're making it seem like they aren't trying to help her out. He even said he'd go out into the scraps and see if he could find something that would work to cover it. *UPDATE Mom took her car back today and they found the piece that was missing and put it back on. But as she was inspecting it before she left, she noticed a gouge in the paint taken out of her car from where they jimmied the piece off in the first place. To say she is pissed is an understatement and she has every right to be. She left today with an appointment for them to fix their mistake and a free oil change. I'm sure I'll have another update.

I'm very happy with my decision of bringing all my vehicles to get maintenance at Bakersfield…read moreAcura. Have been coming to them for the past three years and love the relationship I have with my service advisor, Jose Ventura. I pull up with my 2015 TLX or my 2014 Toyota Rav 4 and feel confident that he will keep them running smoothly. I drive 20k miles per year and they still feel great, no major problems. Jose makes me feel at ease if I have any questions and I know I can depend on him. Regular oils changes are less than an hour, they do a full inspection of the cars and they also give it a wash. Very happy with their service.

young pro guy is real man! been two times here…read morespecially european car ac problem? come here. period! long run god bless you guys !

This shop is a scammer. They take $2000 for me to fix the AC and when I went back after two weeks,…read morethere was so disrespectful to me insulting me and kicked me out of the shop and threatening me to put hands on me not recommended at all.

Here for routine vehicle maintenance. Place is pretty busy. I opted to wait for my vehicle. They…read morehave a couple of waiting areas and offer a selection of snacks, teas, coffee and waters. Aris assisted me with my visit on this occasion. He was friendly and helpful. I needed a wall cell phone charger and he accommodated me with one. Vehicle was ready at time promised and liked that he checked in with me, giving me updates on my vehicle. Waiting area and restrooms were very clean and everything was organized.

We can't recommend Leo at Bakersfield Lexus enough! We've now purchased two vehicles from him, and…read moreboth experiences have been outstanding. Leo truly goes above and beyond for his customers. He took the time to listen to exactly what I wanted and worked hard to find my dream car instead of trying to sell me just anything. He's knowledgeable, patient, honest, and genuinely cares that you're happy with your purchase. Buying a car can be stressful, but Leo makes the entire process easy and enjoyable. We never felt pressured, and we always knew he had our best interests in mind. If you're looking for someone who will treat you like family and make sure you drive away in the perfect vehicle, ask for Leo. We'll definitely be back for our next Lexus!

Bad shop Not knowledgeable mechanics…read more Front desk guy give you vibes on not wanting to assist you .. note* to the owner You need a whole new staff

James is great! This is a family owned and passed down business. James has a wealth of…read moreinformation. Very polite over the phone and my radiator fix was 1/2 of what others charge.

Shot out to Elie Jamal! So friendly and not pushy at all! He gives you the car highlights without…read morepressuring you. Came in just to figure out which vehicle I wanted cause I couldn't decide. Even on the test drive...he just chills and lets you enjoy the car. I wish all salesman were like this.

On July 1st I brought my 2015 750I to this dealership. As someone from being from Los Angeles, I…read moretrusted a BMW dealership to properly diagnose my vehicle. After paying nearly $2000 for spark plugs and ignition coils, my car was still misfiring. I was then told a fuel injector would fix the problem but after it was it replaced, the misfire was still there. I was later given a $14,737 repair estimate. I decided to have my car towed back to Los Angeles for a second opinion. An independent BMW specialist diagnosed the actual problem was the DEM module, which did not require removing the engine. The part itself only cost me $1200 but fixed the misfire, and I also had my rear main seal replaced under warranty that I forgot I had when I bought the car two years ago. My biggest concern is that I went to a BMW dealership expecting factory trained technicians to accurately diagnose and repair my vehicle. Instead, I paid nearly $2000 for repairs that didn't fix the problem and was ultimately presented with a $14,737 repair estimate that turned out to be unnecessary. And to make matters worst for Sam to tell me she thinks my car isn't worth getting fix and asking me do I want to trade my car in. I bought my car two years ago with only 77,000 miles, my car only has 85,000. I put my trust in this dealership's expertise, and I left feeling disappointed that they were unable to correctly identify the actual problem with my car. So if you are thinking about bringing your car here for services, DON'T!