Me and my partner rented 2 e-bikes for 6 days and were BLOWN AWAY by the incredible service we received! The owners are a lovely Italian family and were so kind and responsive; meeting them was one of the highlights of our Tulum trip.
They delivered the bikes directly to our AirBnB and provided complimentary bike locks, chargers, and helmets. The bikes appeared new and worked great! They can get up to about 35 km/h without even pedalling which was super fast and a very fun ride.
The 'roads' in Tulum (if you could call them that) are extremely rocky and there's lots of construction debris like screws all around, so it was inevitable that one of us got a flat tire. This has nothing to do with the bikes as they were clearly brand new, well maintained bikes - unfortunately just the nature of how bad the state of the roads were. When we reached out to the lovely owners, they asked for our location and got there in literally 10 minutes with a replacement bike! We were so impressed with how responsive and reliable the service was.
It was also so fun riding around Tulum with the e-bikes; it was relatively fast, easy, and we didn't need to worry about gas or parking. It was also the most economical way to get around. Overall, I'd absolutely recommend e-bikes for getting around Tulum and 100% recommend renting them from the amazing folks at Barbel! read more