The staff treats my pup like one of their own. That's important to me. He always comes home with a…read moresmile on his face.

We decided to fly home over Memorial Day weekend to surprise my dad for his 80th birthday, which…read morerequired boarding our dog from Friday through Monday (they wouldn't allow pick-up Sunday or Monday). He had previously stayed at Puppy Palace during a cruise, where he was placed in a suite. During that time, we were less concerned as my friend picked him up each morning for daytime playdates, ensuring he was well cared for. This time, however, was different. To provide context, our dog is on a consistent schedule: walks at 3:30AM, 10:30AM, 3:30PM, and 8:00PM, and he is fully house-trained. On Sunday morning at 5:53AM, I checked the suite camera and noticed feces in the room. It remained there until 8:30AM, which was concerning given our dog's routine and hygiene. Additionally, after the room was cleaned and reset, I observed that both his morning and evening meals had been given to him at once. By 6:00PM, all the food had been eaten, leaving him without food until 8:30AM the next day. Additionally, I had paid for the X-Night Walk, which was supposed to last 10 minutes. However, the walk was cut short; our dog was returned to his room in only 4 minutes. On Monday at 4:20AM, again feces in the room, not cleaned up until 8:30AM. Once again, both of his meals were placed in the room together first thing in the morning. We had also purchased the "Pamper My Pet" (PMP) service for the entire weekend, but I never received any pictures or a report for Monday. On Tuesday at 2AM, again feces in the room, not cleaned up until 6AM. Typically, staff are scheduled to arrive at 6:30AM, but no one notified us that there would be a delay until 8:30AM. As a result, our dog was locked in his room for a total of 11.5 hours. Who would subject a pet to this kind of treatment? It's beyond comprehension that a facility entrusted with caring for animals would allow such neglect to happen. What I find most concerning is the way our dog was treated by one of the male attendants. On both Sunday and Monday, he was returned to the room at 8:44AM in a distressed state. In the video footage, the attendant appears to toss him into the room while still attached to a leash, and our dog's tail is visibly tucked between his legs, cowering in fear. In stark contrast, when a female staff member returned our dog from his walk on Monday night, he was visibly happy, wagging his tail. This behavior suggests a troubling inconsistency in the care he received, which I find deeply unsettling. Jennifer called to discuss my concerns, and asked to speak with Alicia, which is not my name. During our conversation, she claimed that our dog had relieved himself on the shortened walk, which is why it was cut short. She did not offer an apology for the fact that we paid for a 10-minute walk and received only 4 minutes. Furthermore, she insisted that there was nothing concerning about the way the male attendant handled our dog. When I asked about the PMP service, she said someone had sent it, but she couldn't provide any specific details or resend the report. Obviously, the report was never sent, as I did receive the others. When I mentioned that I would be leaving a public review with supporting photos and videos, Jennifer's response was, "it will get buried." To make matters worse, Jennifer accused me of only out to seek compensation when she said, "I know where this is going, I know what type of person you are, you want a handout." This is not the case. My sole request is for an apology and acknowledgment of the fact that, instead of enjoying quality time with my family, I was forced to spend the entire weekend worrying about my dog's well-being. If you are truly committed to ensuring your pet's well-being do not entrust a pet to this facility. The care my dog received was nothing short of disgusting, and the level of customer service was absolutely terrible--further reinforcing my decision to never trust this facility with my pet again. I hope you do the same.

They did a great job taking care of my girl! First time getting her groomed since moving from…read moreS.Tampa, I will be coming back!

We took remi here to get fixed from an uneven haircut and he left with the perfect bichon summer…read morecut definitely will be our new place

Dena is amazing!! My fur baby is scared of getting groomed and Dena has been great with her. I…read morewon't take Riley anywhere else!

Adorable Pets by Dena always knocks it out of the park! They always make my dogs look so amazing…read moreeverytime I drop them off. I get so excited to see how great they look everytime I get them back. Randy always hooks Dollar up with the sickest mullet. And Penny comes home looking like such a princess.

Great affordable dog grooming. This place and "The Groom Room" are the most affordable in the area…read more I've taken my 7 pound dog to petsmart and the price was like 30 dollars more than here.

Love this place !! So good with my dog . I get his nails cut regularly and now going to start…read morehaving him groomed

This place is amazing. I needed to get my Pomeranian, who hadn't been professionally groomed in…read moreyears, groomed today and they were able to get a same day appointment. They were so kind and caring through the whole thing. They were knowledgeable about my dogs breed. The best part, was their willingness to work with her. She hates being groomed and is a pain in the ass. They told me they would be willing to work with her again. I would totally recommend them to anyone.

He doesn't get the best haircuts he's ever had here, but they keep the prices in that range where…read moreit's a great spot, and we keep coming back. So it's maybe not the best for dogs with big "needs", I'm not sure honestly but I would def recommend to give them a chance.

Staff is nice, grooming takes no more than 30-45 minutes. I don't know how they do it, with all the…read moreitems listed as part of the grooming process. I asked to have my mini schnauzer groomed and the cut was of an amateur groomer. They cut her beard completely off. She no longer looks like a schnauzer. She now looks like a Westie. When I addressed the issue, I was told they don't groom show dogs. Wow, where does ignorance end? She is my pet not a show dog. If she was a show dog she certainly would not be going there for her grooming.

The staff is so sweet to my dog. He literally runs towards them to get a bath! Barksuds Marina…read moreWestshore's owner is a huge dog lover and it shows through the wonderful grooming and extra care and attention they give. Very happy with my membership.

Tonda takes very good care of my families pups. Very conscientious and convenient to eastern…read moreHillsborough county.

The quality of grooming is top-notch!! Tonda and her husband have helped me load and unload my dog…read more He is up in his years. This is the place for your furbabies!

Mike schnauzer is being taken care of by the best Groomer who I have lots of love Kristian,and the…read morestaff was fantastic Stacy and Sarah.

3 stars because I don't have a ton of experience here. Just my view from my 2 days…read more Very friendly staff. Lots of big dogs coming and going. They don't allow a tour of their facility. Service enrollment, shot verifications and required auto payments are on completed online. Just proving my limited experience/information only. No shade. I was denied service for my 20 lbs dog 4-hrs into a 6-hr evaluation due to his behavioral issues when in new environments. He takes a couple of days to learn a new routine and warm up to multiple people at one time as he's done in previous facilities in other states. They are a fast paced facility & constantly move dogs between 3 different areas (indoor & outdoor and then into individual rooms for breaks during the day). Seemed like a great place from the surface. Closed door environment to pet owners was just a tad bit concerning especially when their aren't any play area cameras for customers to view.