These groomers had the audacity to charge me over $150 because my dog had a few knots they said they couldn't get out. Meanwhile, I ended up removing them myself when I got home. So not only did they charge me more money, they also didn't even complete the job.
What really bothered me was being told that my dog was in pain while they were trying to remove the knots. If you think a dog is in pain or you're unable to finish the grooming, the respectful thing to do is call the owner and explain the situation so they can decide what to do next.
Instead, I was charged even more for a service that wasn't completed.
I was also told they charge by the minute, which was never listed anywhere on the website or in their packages. That's something customers should be informed about upfront.
This place is honestly outrageous. I pay less to get my own hair done than what they charged for my dog, and the fact that they charged more when they couldn't even finish the job is ridiculous.
Not to mention the older woman that works there had the audacity to be rude to me and tell me that oh we're never taking your dog back and suggested that maybe I shouldn Find a new sitter for my dog for when I'm out of town, which quite frankly is none of her business. It's very simple you're a business and I'm a customer you provide service to me not your personal opinions of how I should be handling my dog extremely unprofessional.
I will not be coming back, and I definitely won't be recommending this place to other dog owners. read more