Great customer service! They were all very kind and they offer a lot of different tests and scans…read moreat this location.

I called and left a voicemail for the office manager same day and didn't get a call back. I got an…read moreemail asking about my visit and responded but it's been over a week and I haven't gotten a response. I followed up on the email as well. This is what my email said: Yesterday I had my follow up appointment for my annual visit with Brandi Breuer. My appointment was at 10am. I didn't see the physician until 11am. When she walked in she asked how I was doing. I took a moment to answer because I wanted to be calm. When she turned to look at me she already had an attitude, I guess because I didn't immediately answer her. I said, "well, my appointment was at 10am." I was just making a comment I wasn't trying to be combative but she got defensive and seemed upset that I had mentioned anything. Which, I get it, if it's busy it can be frustrating but what she did next wasn't called for. She then started reading through my results at the pace of a cattle auctioneer. It was so fast I could barely keep up. It was intentional and condescending. I had to say, "I'm sorry, can you repeat that again?" She said I have a cyst in my thyroid and somewhere else, I didn't know what that meant for me. Obviously it's something if it's being mentioned. So I asked what would happen if that ruptured and she said "this isn't like the movies" and I asked what was in it and she said "liquids", like I should already know that and was stupid for asking. She continued on reading everything off really quickly and closed the folder. Asked if I had any other questions and then said sorry for being behind but it was genuine. I didn't want to ask anymore questions or follow up. I get being busy and running behind, I normally expect to wait 20-30 minutes when I get to your office. An hour is a bit extensive so I made a comment just to get it off my chest and move on. I didn't expect to be reprimanded for it. I already don't like coming to the doctor. It's an anxiety inducing experience for me. 2 years ago, on my annual the doctor at your office (I forget her name) prescribed me anxiety medication. I didn't ask for this, she asked me if I had anxiety about 5 minutes after she started talking to me. She put me on something that made me have a manic episode for the first time and caused me to find out I am bipolar. She kept giving me different things that made it worse, I gained like 30 pounds, it affected my mental health so bad I had to be out of work for a few months. I finally found a psychiatrist and have gotten that figured out but I don't feel like she should have so quickly put me on medication for something that isn't her specialty as a general practitioner. So I am very wary of your services since then. I asked if I could see a different doctor this time, my mistake. All together, I left yesterday feeling defeated. I cried about it on the way home, and I don't cry. This wasn't a great experience. I don't want to have to look for another doctor's office because yours is so close to my home but I might have to after this. It really wasn't okay."

I chose this location for my new PCM after transitioning from military facility care. The clinic…read moreis nice, clean, professional and the front desk staff was efficient and courteous. The only concern I had was the lack of communication and thoroughness from the provider that I saw. This doctor spent no longer than 2 minutes with me....merely listened to my heart and breathing and told me nothing and was in a hurry to be done with me and move on to the next patient. I had to request my own labwork. None of my questions were answered and all my concerns were addressed by myself researching it at home on my own. Maybe this particular provider was having a bad day. I will try this place again only if I can request someone different the next time.

PA Bell is the best of all of the Medical staff I have seen for general medicine at Alamo City…read moreMedical Group. He listens to everything I have to say, make his assessment and has helped me everytime time. I highly recommend him to get to the root of the problem versus just putting a bandaid to mask the symptom.

Hidden gem! I guess. I one knows that Dr. Catague has a private practice inside the same building…read moreas the Schertz Emergency service but his staff is wonderful. My wait time was very short. Dr. C himself is really nice and very thorough during your appointment. He even walks you out which I have never seen in my life that a dr would take the time to walk you out. Usually nursing staff does that. He is quite funny as well. I have referred my friends and family to his practice and they all love his office as well. One thing I like is that you don't have to drive to a different office to get blood work done. Everything is in office. That is convenient. The lady who drew my blood was sweet and funny. She made me very comfortable even though I do not like needles at all. Stars- 1 star for ease of making appointment 1 star for wonderful staff. 1 star for facilities 1 star for clean bathrooms 1 star for overall experience

I am so happy I found Dr. Catague. The office staff was so nice and easy to work with, blood work…read morewas done in office, the doctor listened to my concerns and was very thorough. I am extremely pleased with everything!

I truly like my doctor but emergency referral goes uncompleted after 3 days. The means I have to go…read moreto an Emergency Clinic, this is unacceptable!

I've been with MedFirst Schertz for my entire adult life, from the time I turned 20 till now, 23…read moreyears later ( I'm 43). I've been through 6 or 7 switches of doctors and PAs or NPs, (starting with Ms. Fikes, and including Blaine Carmichael who I don't care for because he cuts you off and belittles you and makes you feel stupid but he's retired now), their clinic move from a tiny little office space near 3009 to where they are now off Schertz Pkwy, and finally joining up with the best PA ever, James Bell, being devastated by his retirement, the clinic dropping my insurance, having to find another clinic, MedFirst taking my insurance again after a few years (it's ACA) and finally, the golden ticket: Mr. Bell coming out of retirement because he hated it. During the dark ages that I had to see another provider, I went to Kellum, and they are an absolute nightmare all around to deal with. I went through almost all the same issues as above, but I've always been treated as a pill junkie, my pain has never been taken seriously even though it's debilitating, they miss very obvious causes of issues that took me about 5 minutes to find, they misdiagnose and mistreat, and I seriously consider filing a lawsuit every time I have to go in for anything. The only good thing is that their front office staff is really friendly during check in. And their bathrooms are mostly pretty clean. You don't want to be assigned to Dr. Kellum, who didn't diagnose my dad's very obvious ALS, and he suffered tremendously for it and died early needlessly. A serious and egregious mishandling of his health, because he allowed my dad to keep talking him out of that diagnosis, but he had all the symptoms. Kellum is a man tired of his job and doesn't care at all anymore. I went through 3 or 4, maybe 5, PAs and NPs because the turnover there is so high. I have been with this last NP, Brandi Breur for about 3 years and the only reason I'm still seeing her is because she is able to prescribe a medication I need that Mr. Bell cannot, and I am working hard to find another doctor that will prescribe it instead. Now for the good stuff. When you see Mr. Bell and his MA, you don't get any of that. He doesn't dismiss you, he listens, he asks question, he reviews your chart and reason for your appointment and any labs right before coming in, and will go over anything important with you. You'll get a quick mini physical every time and not be charged extra for it. Pretty much every visit I have with him is productive and I love his MAs as well. He only has one MA under him, who is dedicated solely to him and his patients and it makes the care you receive much more efficient and reliable. If you send a message on the portal, you'll usually get a fairly rapid response. Typically same-day if you send it early enough. Now there was one time I was deep into my depression and created a problem that wasn't really there with his MA, who was new to me. We went back and forth and I finally told her I didn't want her to respond to anymore of my messages, that I wanted someone else to handle my situation, essentially firing her from my care, which I have never done. Like I said, I was pretty deep into my depression and feeling some things. That same day I got a call from the clinic from the clinic manager who helped me work things out with her. The next time I saw her in person for an appointment she was so sweet, and held none of it against me. I apologized and we all moved on, and she still handles my care for Mr. Bell and does an excellent job. Refills and referrals are submitted very fast, but sometimes you won't get notified and you have to go view the portal for the information. They have an onsite lab so anything they need done there is done right away after your appointment. They have a radiology clinic across the hall that does X-rays and mris and other imaging and I believe they get you in same day too. They have an extensive network of specialists that they can draw from, and you can specify if you have any preferences.

The worst doctor ever. My vet treats my dog better than he treats his patients. He blames and…read moreinsults patients for their health issues. Does not speak well of others doctors and has no empathy. He needs to retire, not an asset to the medical industry anymore, I doubt he ever was... . He had to Google the meds he was prescribing.. Beware!!

If I could make a review giving negative stars I would simply because PA Carmichael is one of the…read morerudest assholes I've had the displeasure of meeting. Absolutely no bedside manner and treats his patience more like a nuisance than a person with a medical need. If you're looking for a new primary care physician do not go to this guy unless you want to be treated like shit.

From the moment I walk in. I'm greeted with friendly faces from the front desk staff…read more When I'm taken back to the room. The Tech that does my vitals. Is always nice and professional. Ms. Priyanka Mooney.... Is excellent! She always goes over my lab work and explains things to me if I don't understand. She ask lots of questions pertaining to my health and shows that she cares. And as a finish up to my visit. She always ask if I have any questions or concerns. And she is good to answer anything I might have I'm thankful to have her caring for me.

I absolutely love my doctor, Samantha Logue but with all the hiccups and constant miscommunication,…read moreI have to part ways. Within the last 5 months, I've had to reschedule 3 times. Two of which I showed up, checked in, paid my copay then informed that she wasn't available...after the fact. To which I'm somewhat forced to see another doctor. However, both of those times it seemed like no one talked to one another. Dr A said she can't prescribe my regular meds as she doesn't see the last bloodwork results. Was told I could reschedule and they'd apply my copay to the next appt, which then the manager Evelyn argued I couldn't...A different appointment, I had to see Dr B who states I have to take a month break before she can write another script & I have to come back in another month. Yet this was never mentioned during my previous visits with Dr Logue. Additionally they have a third party who calls regarding confirmations. I spoke to someone on the phone to reschedule which they confirmed, then was hit with a $50 no show fee. If Dr Logue goes anywhere else I'm happy to follow but I'm tired of the right hand not talking to the left. And update as of 3/26 - had an appt on 3/24, checked in and paid my copay. I was then informed by a nurse that I would see Dr. Karen...again after the fact. Instead of taking another morning off from work to reschedule, I saw Karen Johnson. She was very kind but immediately said I would have to give updated labs and reschedule...again. Charged my copay THEN I was hit with a No show $50 cancellation fee on 3/25.... PLEASE SEE ANOTHER OFFICE!!! THIS IS RIDICULOUS!!!

Dr. Jonathan Coppin the Dr. that runs the clinic that PA Blaine Carmichael works at. Now Refuses to…read moretake me as a patient. Yesterday Dr. Coppin's office was so ready to get in me in as a patient and staff guaranteed me that they'll fit me in as a new patient. Now literally I just got off the phone Quienten the supervisor from the Live Oak office and his words exactly were I'm sorry to break the news but Dr. Coppin refuses to take you on as a patient. PA Carmichael gave you a prescription for a month for your ozempic. Till then you have a month to find a new dr. This is ridiculous! Be aware of Dr. Jonathan Coppin and PA Blaine Carmichael. They both need to learn a thing or two on how to treat people cause as of right now they're both failing miserably.

I've been seeing Dr. Paley for a couple of years now and I've never once had an issue. His staff is…read moreextremely kind and caring. He truly cares about his patients. he honestly listens to his patients. Every time I've had bloodwork drawn, his staff has never left a bruise, nor had I had any pain. I highly recommend him to anyone and everyone. And when you have an appointment, you're not just sitting there waiting for hours. This place is honestly God sent.

I was recommended to this place. Called and spoke to Bruce, very nice person to speak to about my…read moresituation then he was so great. He recommended me to call the next day about getting an appointment with Amy. She was great so sweet and helpful. I am so thankful for them. The service is incredible. My doctor was Dr.Peter. He made me completely comfortable, also had great bed side manners. I would definitely recommend my friends and family anytime they're in need. He also prayed for me at the end.

*They have a new location.*…read more Dr. Rodriguez and his team have been my husband's provider for the last 13 years and mine for 3 years. I ended up switching to his office, because my previous primary care provider refused to even consider giving me a prescription to address anxiety issues, even though I had a recommendation from another healthcare provider. Dr. Rodriguez listened attentively and addressed all of my concerns. He really takes his time with each patient. Dr. Rodriguez is now part of the MdVIP program, so we switched to PA Heather and PA Jerry. Heather has been great. She is really good at presenting all of the options available for treatments and even puts stickers on my lab results. Overall, I recommend this office to my friends all the time.

Apparently medical is not their first priority, money is. They are closed from December 24th -2nd…read more.... That's 6 days with out being able to contact a Dr. I am out of one of my prescribed medications because they love to not put refills on things so you have to come in and spend your copay. So now I am with out medication for 4+ days. This is one of my daily meds that I have to take every day or I am in serious pain and discomfort. There is no reason they should be closed if it is not a holiday. They will be getting anf earful come the 2nd

Love him he helped me loose 50 pounds I feel great and he is a great dr he will talk to you and you…read morewill not feel rushed he was the dr who found out I had autoimmune disease thank you I have moved but would tell anyone who is looking for a good caring dr he is it

I have been treated for over a year by Next Level Primary Care for ADHD and getting prescribed ADHD…read moremedication for over a year, having submitted all prior medical history documents of being diagnosed with ADHD at the start of treatment by Next Level Primary Care, only to now be told they no longer have any record of my submitted documents or my medical history BY THEM FOR THE PRIOR YEAR!! Please find a better place to be treated!! These people have no clue what they are doing and DEFINITELY do not keep their own records on file for over a year!!