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    BAP Auto

    5.0 (1 review)

    Services - BAP Auto

    Routine automotive maintenance

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    11 years ago

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    Tires Plus

    Tires Plus

    3.0
    (31 reviews)

    I've had some bad luck with nails and screws lately, and this has been my go to stop for help…read more When I call the staff has always answered and tried to get me in as quickly as possible. There has been a few times that I had to stop in while out and about with my pup with me and they've let me bring him into the lobby to make sure he stays cool while they fix my car. Every time I stop in the store manager Will has been incredibly kind and helpful, and when they are overworked and understaffed he is direct about the timing I can expect. I've witnessed him calling other stores nearby when need be for clients to make sure they get the help they need in a timely manner if they can't get them in as quickly as they need, which shows just how much they care about their clients. I always appreciate their honesty and customer service and feel like I have a reliable place for car help. They may not have the fanciest waiting area or wifi available, but there are a variety of fast food places near by if you need food or a quick work space. I highly recommend them when you're looking for a local go to.

    Left this place with my car worse off than when I took it in. Went in for an AC diagnostic. My…read morecar's AC was clicking on but the air wasn't that cold (but also not warm). I dropped it off at 8am and was told I'd get a call in 1-2 hours. At 12:30pm, I hadn't received a call so I called and was told that it was still being inspected. When I finally got a call around 1:30, the manager told me I had a leak, but couldn't find it, so he couldn't fix it, but he could recharge the system with coolant for $370. Since I have a leak, that could last a couple weeks or a couple of months. Not only was this price outrageous, it seemed pointless if I would have to just address the problem again that soon. I told him I'd just pay for the diagnostic and he questioned me, "why the hesitation to get the recharge?" After I had to explain myself to get off the phone, I went to get my car and instantly noticed that my AC was no longer clicking on. What was once only a mild coolness to the air was not pure hot air. I went back in and asked for the manager and asked why my AC was no longer turning on. He said "once you refuse to do the service with us, we vacuum out all the coolant since we add some to test it." I said that means he took out what I had and now I have NO cool air. His response, "well, you didn't have that much in there anyway." This was during the wildfires so it was either windows down with smoke filled air or windows up in a hot box. I took it down the street and got the recharge for $185, exactly 50% less. And this is why you trust your gut on not going to a place like this when you have something more complex than an oil change.

    Engine & Transmission Exchange

    Engine & Transmission Exchange

    4.1
    (33 reviews)

    I just wanted to follow up and thank Damon and the quality team at ETE in Waukesha. It turns out…read morethe issue was two recently replaced front sway bar assemblies. It seems the not so qualified team of technicians at another service provider that installed these sway bars were less than stellar. The kicker was when I was told by Damon, "no charge". The team diagnosed the issue, tightened up the sway bars and even drove a couple more times after per my persistence before I picked it up. You have earned all my future vehicle repair/service work. The ads running on AM1130 are not lying. Thanks - you guys are the best!

    I was experiencing transmission issues. Several people recommended ETE. I called the Waukesha…read morelocation. Voicemail. Left a message. They never called me. I called the location on S 27th St. They told me they don't make appointments. "Just drop off your vehicle and we'll get to it in a day or two." That was my first red flag. I dropped off my truck on Monday morning. I had not heard from them by Tues PM, so I called. They hadn't gotten to it yet. "We'll call you tomorrow." Wednesday, (day 3), still no call so I called them. They said their lead technician had already left for the day and would call me Thurs AM. Thurs AM....no call, so I called them. The STILL hadn't looked at the vehicle. They PROMISED they would test-drive it Friday and call me by noon. Noon came and went. No call. I called them. Voicemail. Finally, at 1:30 PM, I get a call. They test-drove it and said there was definitely a problem, (DUH, I knew that!) but their lead guy was gone for the weekend and didn't have a chance to look into it further. They graciously informed me that I could pick up my truck and bring it back Monday, and that I would not lose my place in line. I was already on my way to pick it up. When I got there, they asked if I planned to bring it back on Monday. I asked if they could promise me that they would get to it on Monday. They could not. Needless to say, I was irritated and incredulous. How can you run a business like this? They seemed to have no concept of the inconvenience it caused me not to have my vehicle for a FULL WEEK, and THEN, expect me to leave it with them AGAIN with no idea of when they would actually get to it! I wish they would have been honest and said they were too busy to get to it for a week or two. Instead, they worked everything to THEIR convenience instead of the customer's, and all I got was the run-around and excuses.

    BAP Auto - autorepair - Updated August 2026

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