Update to my previous review. Several issues needed to be rectified with our purchase of a certified Pre-owned Kia (Sportage Hybrid). Everything was fixed under the Kia warranty, and Bannister provided us with a vehicle during the 11 weeks to fix the issues. The warranty process was lengthy, often waiting over a week for parts. The service department was professional and understanding of our situation. We feel confident that our new-to-us vehicle is now in great shape and look forward to have it serviced at Bannister Kia in the future. read more

I Just did a Trade In Purchase yesterday. This was my second time buying from Bannister Kia. The whole experience was so great. The staff there are so welcoming and accommodating. I knew going in there what I wanted and they really delivered. Everything I asked for, they made happen. Car shopping can be intimidating, Not here though... My sales Guy Nathaniel was super helpful and really listened to what I needed. Much appreciated. Thank you so much! I will definitely be back. read more

Our experience purchasing a Certified Pre-Owned Hybrid Vehicle (Kia Sportage) has been shaky. The morning after we brought the vehicle home (about 18 hours prior) a warning message appeared as my husband was driving to work, advising to stop the vehicle and check the hybrid system. Once pulled over, on the side of a busy highway during rush hour traffic, the car died. Calls were made to Bannister Kia (Chilliwack), and they finally agreed to send a tow truck. Found out the 12V battery was dead...which was surprising since the Certified Pre-Owned information boasts a 149-point vehicle inspection. The next day, we were advised that a new battery had been received but would not be installed until Monday and offered us a courtesy car over the weekend. Monday came...no information on when the vehicle would be ready. I called and was promised a call back within an hour. I had to call again...the service department was closed. I talked to the GM. Someone from service called, but didn't give me any additional information. Waited for a call the next day...didn't come, I called again and spoke to the GM who went to talk to the service manager to have her call me. Then I found out that they had ordered a battery from Kia (which is a positive) on the Friday and it would take a week to arrive. No one that I spoke to in the service department previously seemed to be aware of this. Kia's Certified Pre-Owned Vehicle offers a 30 day/2000 km "hassle free" exchange privilege program but is very limited and restrictive. No satisfaction here either. At this point, we are very frustrated with the lack of updated and correct information and are losing trust in Bannister's commitment to resolve this is issue. What else might go wrong in the future? read more

Manager Rudy called me in because he told me he had a buyer for my vehicle with a higher budget. I came into the dealership they took pictures of my car and then they said they would get back to me. When I left I dinged my bumper on the post where an overhang was near my parking spot. It had clearly been hit before and at the time Rudy said that he has a guy who can fix it. I had to call back several times to inquire about what the client thought of my car and finally when Rudy did get back to me he said that he didn't have a trade deal for me given what I was looking for and he also told me he was not going to help me with the cost to get my bumper repaired because I was the one that did it. Thank you so much for your customer service I came there to do you a favor and even though I hit the post you could tell several people had hit it before. How about removing the post that as a liability from your parking lot or not having parking anywhere near it. Also how about taking some accountability for the fact that I came there to help you. Steer clear of Rudy and bannister kia. Follow up after speaking with the GM at Bannister Kia: After speaking with the GM Nolan instead of him offering to pay part of the damages that occurred on my vehicle due the post that several people have already hit before me, he threatened to take me to ICBC for the damages to his post even though it had been hit several times. There was no offer of an employee discount that is a lie? His absolute lack of accountability is a joke. I guess he'll learn his lesson when more people hit the same post. And don't worry Nolan I'll be giving you bad reviews everywhere I possibly can. Talk about Bad Business! Why are all car salesmen such scum? read more

STAY AWAY FROM BANNISTER! The owner's reply (On Google) shows they have no idea what's going on as the shock was not upsetting because of delivery, and the tries were refused to be replaced because they "don't cover irregular wear". Despite the irregular wear being because of the unmentioned shock problem. The problem that was sold to me, with Bannister Hyundai's knowledge, but not Bannister Kia. The response is robotic and doesn't match the issues at hand. __ Let's start with: Bannister has no BBB credibility. The first person we had, Brenden, preached that sales reps should just be honest, yet didn't practise that concept. Despite being promised communication and honesty, that promise was never kept. I've been told "I'll phone in 10 minutes" just to be left in the dark until I drove there. I was promised that my service and detailing would be done by the next day and instead I waited two days and it was still never done. We were informed by Leanne that a deferral had been requested, which she lied about (As confirmed by Bannister Kia's response). I had to ask for WEEKS to see if this was approved. When I asked, for the final time, Leanne said that the deferral was approved. Instead, I found out that she lied about this to get rid of me. When making complaints, or asking for basic promises to be kept, most of the staff will blame somebody else. Lack of communication? Brenden blamed Financial Management. My front shock was completely dry before I purchased it? It's Bannister Hyundai's fault, because they never told Kia. To top it off Nolan (THE GENERAL MANAGER) blames the entire company, stating that they're too busy to keep their promises. There is also a lack of communication, or lying going on, between what is said and what can be done. After getting our first service done, Bannister Hyundai let us know that the car was sold to us with shock issues. This was unmentioned at the time of purchase, and the team at Bannister Kia pinned the blame on Bannister Hyundai. However, Hyundai insists that they had been attempting to reach the original owners for months and had no idea the vehicle was even traded in. Because of this, Leif promised to find tires for us, as the unmentioned problems with the car caused serious tire wear. Instead, Nolan refused to honour this AFTER I had already brought in the vehicle with the promise of receiving new tires. If the problems occurred because of unmentioned problems with the vehicle, then the fix should be covered when that problem causes issues. The best offer we got, from Nolan, was we could get a "free" alignment and to have tires put on. However, when we attempted to bring the vehicle in for this promised service, Nolan immediately changed his mind again. Nolan lied to us, on multiple occasions, about our tire warranty. Saying that they would be covered by irregular (later saying regular) wear. It should be noticed that Nolan makes plenty of verbal agreements and then backs out of them at the last second. There is no loyalty when you're a customer, as they prioritise new sales and commissions over the satisfaction of paid and returning customers. Nolan will state that "the dealership is busy" so we shouldn't expect what they promise. I would just stop promising things if this is truly the case. They made me believe that they understood the hardship I went through with Vancouver Auto Credit but instead they pulled the same shady tricks. Nolan has gone too far, in very negative ways. He does not care for those that work under him and chooses to go against plans that the team has made with their customers. When he chose to force his solution, the situation got a lot worse. His actions delayed the process for even longer. After multiple attempts at contact, I usually felt that I was often forgotten, however Leif has noticed my distaste for this kind of behaviour and makes sure to get back to me promptly. read more

I took my car in for a front tire problem , I was quite upset , as it was the third or fourth time I was in for the same tire . Being upset I got quite unpleasent and I just want to apologize to Sandy . She did her best to fix the problem and might I add she did a great job . Thank you Sandy for being so kind to me and my husband . We will be making an appointment in a few weeks for an oil change . read more

Advertised a vehicle for$19,245 then called the ad "a mistake". This is nothing but an outlawed tactic called bait and switch.

Sales Advisor Alex MacDonald. Alex is great. He listened to my wife and I. and found us a vehicle that not only met our needs but is fun to drive. Alex is honest and honestly wants to help you find the best deal. Thanks Alex. Gord and Corinne Sutherland read more