Well after doing some research I've decided to go to banner mattress just cause I like the warranty 15yrs . Also I have 120 days to sleep on it and if I don't like I can replace it. Today no tax, no delivery charge, the guys will even take my old mattress and setup my bed. I am happy to go to banner Mattress and get my bed here. Eddie was professional and helpful. I recommend going here. They are not all the same. No bed sharks here. Happy guy..... Update: I got my bed and OMG I haven't had such good sleep in years. I have been looking forward to my sleep everyday since I got it. I use to dread sleeping. Thanks for making a cloud into a bed . read more

Went to this B anner Mattress for the first time and Barbette was a tremendous help!!! Very knowledgeable and helpful!!! She helped us find the perfect mattress for us!!! Will be back for the next one we need to purchase! THANK YOU!!! read more

Most insanely rude salesman I've ever encountered. I just wanted to give him a heads up that we didn't have much time because I needed to pick up my daughter shortly. He got very belligerent and asked "you don't have time for what!?!!"....I laughed a bit as I became uncomfortable with his tone and tried to explain further but he angrily walked away and mumbled something to the effect of "whatever then just look around, I'll be over here". Well congratulations to this jerk salesman because I really liked a mattress I saw there and if he would have had the decency to listen before becoming so rude then he would have given me the chance to say that we will be right back after I pick up my daughter from school. Well now I'd rather pick up a used mattress off a curb than buy from a company who hires salesman who treat their customers this way. read more

Dealt with Eddie and it was the best mattress buying experience I have had! I shopped between stores and different models and brands and he never once bad mouthed the competition he just took the time and explained differences between other brands and theirs. My wife fell in love with the Amalfi Euro Top and Eddie was able to answer all her questions and hooked it up! Very courteous and knowledgeable. He was able to get it delivered the same day so we can enjoy it right away! Thanks again Eddie you will have more business coming your way! read more

Thank you for your help Kenney! We're looking forward to our new Tempurpedic!!!!!!!!!!!!!!!!!!!!!!!!!!!!! With your help, we finally get to cut our 25 year old mattress in half with a chainsaw and shoot burning arrows through it with a Viking funeral sendoff into the lake. Come up when you guys are ready to hit the slopes! Sincerely, your new friends from Big Bear Lake at Getboards Ride Shop Vaughyn & Michelle read more

After being ignored at Mattress Firm we went to Banner, we were greeted as soon as we walked in by Kenneth , whom walked us through each type of mattress set. We picked the one we wanted and was out of there without any stress or pushy sales... we are so happy to have made our purchase with Kenneth at Banner.. Can't wait for our new bed.. thank you read more

My boss bought her mattress here and I was complaining about my sore neck. Dropped in and met Barbette. Super knowlegible and helped me find the right fit! Its now a year later and still love my pillow. In the Lowes shopping center at Iowa. Great selection of all the top brands. They also have a local factory so their sales people know about quality. read more

Banner Mattress - Mattresses Near Me - Redlands, California

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I couldn't have asked for a better buying experience. Lisa did an exceptional job guiding me to the right mattress to aide me with back issues. I never felt pressured or forced to consider a specific brand only. I'm eagerly awaiting the arrival of the new bed and post an update once I've slept on it for a while. I would highly recommend anyone to see Lisa and Banner Mattress for their next purchase. read more

Came in to buy a new bed, my wife and I suffer from back pain. I was greeted by bill m. a very pleasant gentlemen who showed us around for beds to try and was super helpful. I tried the memory foam but the second I laid down on the beautyrest Black, I knew this is the one. So glad I came in, he even threw in 2 free pillows. read more

Banner Mattress - Mattresses Near Me - Redlands, California

I Purchase a mattress from them and paid $2600 for California king that was supposed to last at least 15 years. I did get four years of good sleep but after that my back started hurting and this was a back care mattress. For two more years I kept this mattress and woke up with sore a back every day. When I call them I never got compensated for what I was supposed to have for 15 years. Since then I purchased a mattress from Sam's Club for $549 and boxspring. I've had this mattress now for four years and it is still in good shape. I waited to see if this mattress was going to be a good one -- Beware of their sales pitch and do not get BS'd by them. I give them one star because of the four years I did get read more

Great customer service! First time I bought my bed I ended up not liking it, this was my first bed purchase. I liked that they stayed within my budget also! Although since I didn't like the first bed, the process of trading it in for another was a breeze! And now I have an awesome bed that I love! MY first buying error had nothing to do with customer service, I initially didn't know what I wanted! But the shipping was fast, great customer service, and now a owner of an awesome bed! Thanks Banner! read more

I see a lot of good reviews for Lisa..Apparently she wasn't working today because the guy that was working today was extremely rude. After walking in to what appeared to be a ghost town. The gentleman working there popped up from behind his desk and showed us a few mattresses. When my girlfriend asked me if I wanted to look any where else, he overheard, said "have a nice day" and walked away..Funny thing is I liked the mattresses and had cash on hand. But I wouldn't take it from someone like that even if it was free..Too bad the Lisa from previous reviews wasn't working..would have been an easy sale with better customer service. read more

Awesome service, good prices, definitely recommend this store! Got a floor model Tempur-pedic for half-off, great deal! Look for salesperson, Eddie, friendly and very helpful. read more

Lisa was AMAZING! She helped my sister and I both find perfect mattresses for each of us! Great service, great product and we were in and out fairly quickly. She answered every question we had and was very knowledgable! We would most definitely go back to her! Plus, the check-in for two free pillows deal is super! read more

First off let me start off by saying customer service Is big to me. I visited this banners mattress because I'm shopping for the perfect mattress, the gentleman hear we great. They were polite, helpful and very welcoming. They were not pushy and when I told them I would return to make my decision, they told me that my purchase is big and that I should probably sleep and think on it for a few days. How great are they. Because of there kind and curtious customer service, I will be making my final purchase hear with them. Bill and Dave, those were the 2 gentlemen's name. And the guy I was looking for who helped me before but wasn't there today was Nick, great guy as well. Highly recommend this business for your next mattress purchase. read more

Banner Mattress - I have to have this bed, it's great. - Mattresses Near Me - Redlands, California

Just bought my daughter's new mattress . Brian was very polite and helpful. It was almost closing time but he gave us a warm welcome. Other places may have turned us away but Brian welcomed our business. Definitely 5 star service!!! read more

I dread and I mean dread buying a new mattress. But I finally had to bite the bullet and do it!! So I went to Banner in Redlands and I have to say I was put at ease immediately by Bill Steiner! What a great guy. He was kind and explained in detail the different styles and listened to what I needed. I didn't feel at all like it was about selling me something but more what did I need!! And he is ensuring I get it before Thanksgiving. So if you are in search of a mattress they have some great deals right. Ask for Bill. You won't be disappointed!!! read more

I was not told about the delivery tracking when I purchased my mattress. I would have not been home waiting for them and could have been out taking care of business. They were 2 hrs past the window of delivery! I asked them why they didn't call and he said not his job to call if they are running late,just to call when they are on there way to deliver???! Wow are you kidding me."not my job" whose job is it to let the customer know your going to be 2 hrs late? read more

Great customer service very patient, and got me exactly what I needed/wanted. Thanks Lisa!!

I been needing a new mattress and wanted to get a calking. .I am a bigger guy and had no clue what to look for. I decided to go to banner mattress because I heard they were great. When I arrived I spoke with Lisa ..let me tell you. She was the best. I learned so much and she took the time to explain everything to me and gave me options and I decided on a mattress and it was delivered in a timely matter. I will not buy my mattress anywhere else...Ask For LISA!!!! She is the best read more

I bought a banner mattress from one of the local IE stores. After having the mattress less than 9 months, it began to sag. I made the call to get it repaired under the warranty. After getting the run around and 50 questions, I finally got the ok to bring it in. I didn't have it another 6 months, and I started to feel the sag again. I am just waiting to get this paid off, so I can throw it away and get a REAL quality mattress like I paid for! read more

If possible I would give 0 stars!!! I purchased my I-Comfort mattress from Banner. As part of the conditions to maintain your warranty, you are required to purchase a $90 mattress protector, since my mattress cost me THOUSANDS OF DOLLARS, I thought I better do it. I religiously kept that mattress protector on my mattress. A few months later I discovered a small stain and the stitching was coming loose on the mattress on several spots. I tried to make a claim with the PureCare (located in New Jersey). What a joke...I made the claim with them; I called weekly trying to reach someone in customer service. Next thing I know I receive a letter denying my claim, without ever speaking to ANYONE!!! I had no choice but to file a complaint with the Better Business Bureau of New Jersey which is still pending. I tried talking to the people at Banner to see if they could help me, but of course they just said we have no control over PureCare policies, even thou they forced me to buy their product. In short, I would discourage anyone from buying anything at Banner Mattress or PureCare (mattress protector). You've been warned! read more

We had the best experience with Banner. We walked in and Eddie greeted us quickly and helped us pick the one we liked. I would think they would try to steer you into buying the most expensive mattress but he didn't do that. He showed us there brand of the memory foam/gel mattress and we loved it, I asked him to show us a cheaper version of that type and he did but it just wasn't as comfortable. They had a great sale so we got a great deal and two free pillows. The mattress was delivered the next day and on time. We are very happy and I would return here again and recommend it to anyone. read more

Lisa was awesome! Very patient in helping us to find the right mattress. Never felt we were getting a sales pitch or being pushed to buy. She was very informative and helpful! read more

Sunday, October 5 2014 my boyfriend Mark and I went by Banner mattress in Redlands. We were immediately greeted with a friendly smile and you could tell she like her job. Her name is Lisa. She helped us pick out the cloud Tempur-pedic bed and we also need a bedframe and she helped us lookthrough catalogs and we ended up finding one on the show room for that we like. We also got to the Tempur-pedic cloud pillows which we were able to take home that day. We have the bed delivered on Sunday, October 12 and although the frame was not delivered yet we still got sleep on our new cloud Tempur-pedic bed. Let me just tell you this anybody who's looking for a bed at Banner mattress needs to try out the cloud Tempur-pedic. It is definitely worth every single penny you put towards that bed. Laying on her bed last night was like laying on a cloud and it was so comfortable. Mark and I can't Wrigley for her wonderful customer service and professionalism. Mark first tried the Tempur-pedic bed at the fire station where he works and when I went up to visit him I got to try the bed myself and I absolutely fell in love and literally that same day is when we went down to Banner mattress in redlands and met up with Lisa. Thank you so much for this great experience and if I can help anybody out looking for a bed go see Lisa at Banner mattress and get a Tempur-pedic cloud. read more

May of last year I purchased an adjustable vibrating bed. The salesmen kept talking about buying protection so I purchased that as well. It turns out the protection was a bed cover not protecting my purchase if something went wrong with the bed. The bed came and it was not working correctly. The remote only worked on part of the bed controls. And the vibration only worked on half the bed. And that part made such a terrible noise after three months I just stopped using it all together. Which was the primary reason I bought this bed for my leg problems - it really helps to put my feet up and have the vibration on my legs to sooth them. All that being said I called to complain and said there wasn't anything they could do about it. I received a letter asking to send a survey to the store manager. I explained in a letter everything that was wrong. I never heard a word from him either. I wrote a letter to the corporate office and got no response. They don't stand behind their sales, they ignore you when you have an issue. I ended up just giving this $2000 bed away, NOT HAPPY CUSTOMER. Avoid these people! read more

Was looking for a new bed to replace my old old bed. Decided to get another banner mattress because of the good experience we had 4 years ago. Same experience. This time we had Bill. Super helpful and straightforward. Will probably come back next time we need another bed. Thanks read more

After shopping at 2 mattress stores, I found the customer service at this Banner store dramatically better. Bill was my salesman, and I appreciate how well he explained the products to me and how patient he was as I considered different mattresses. I found his manner to be friendly and professional, and I experienced no pressure during my visit. I also liked the mattresses better at this store. Much better! I feel very confident about my purchase. read more

I had been in the market for an adjustable bed and hybrid mattress for some time, had done a lot of research online and decided to finally pull the trigger during the summer sales. Banner was the first and only store I went to, there was no need to shop around, based on what I had already priced online and at Ashley Furniture, I knew I was getting a good deal. The salesman who assisted me, Fernando, was very friendly and easy to work with, steering me directly to two choices based on my desired criteria, one of which I ended up purchasing. He was very patient with me, as he kept having to recalculate the total as I added on to the sale, even arranging a better price on a couple of memory foam pillows I suddenly had to have. My only quibble about the entire process was not even with the store itself but the delivery company, who hauled away my old mattresses but refused the frame which was supposed to be part of the removal. They insisted they didn't do frames, but they did a least break it down into its smaller components and carried it to my garage, just not sure what to do with it now. Still, they were amazingly fast with the set up and almost before I knew it, the day after I purchased it I was laying on my new adjustable bed with the best mattress I've ever had. My low back pain is improving daily and I sleep better than I have in years. A painless process that I could kick myself for having put off for so long. Thank you, Fernando, and thank you Banner! read more