After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

Worst branch ever, I called 26 times throughout the day to call and ask about foreign currency…read moreexchange so I could order some euros, and literally no one picked up the phone in an 8 hour work day makes you wonder what they are even doing there. Pathetic

A nice and quick cash withdrawal process here at this Chase bank location. They have a ATM outside…read morethe main door but I went inside and use the ATM next to the teller window. The good thing about this Chase bank is that their ATM is indoor and not outdoor so you can feel more safe while doing your transactions. When I was there, there was only 1 window open so that's why I used the ATM to withdraw my cash. There also a lot of parking too since this Chase bank is in a plaza with not that many stores open anymore. I wore my mask when I went inside.

Great customer service by Allison, member representative, very nice and polite, she accommodate my…read morecredit union needs. Highly recommended if you are looking for a great credit union, been with OceanAir Credit Union for 40 years.

I visited this location as a nonmember, but they participate in shared branching had to tell you…read morethe parking was playful, but it was very lucky. They were able to help me with my transaction very quickly. They offer a wide variety of services for people in this area and I can't say this enough, they share space with the donut shop literally God's gift from earth banking, and donuts at the same time that's like 90% of my day taken care of, but I would say this Credit Union has to be one of the most polite, friendly and quickly serviced with a drive-through window that I have seen. They did a wonderful job making sure I understood everything that's something you have to be grateful for and I certainly am!

Bank location is convenient for me and the team members are always welcoming, professional and…read morehelpful.

I've been with this bank for almost 20 years. My online creditials and someone deposited a…read morefraudulent check into my account and they're closing my account. They claim that they're for the customers but they're not.

I recently told one of the tellers at Logix about the car accident I was involved in. A few days…read morelater, I received a thoughtful gift in the mail from the bank. It was one of the kindest things a business has ever done for me. They took the time to acknowledge something that was really scary and difficult in my life, and it truly meant a lot. Every time I visit Logix, they're friendly, helpful, and always willing to assist me with any banking questions or needs. I wish I could remember the name of the person who helped me that day so I could thank them personally, but I'm grateful they didn't forget me. Thank you, Logix, for showing that you genuinely care about your members. That level of compassion and customer service is rare, and I truly appreciate it.

Allison Reinhardt provided spectacular service. Highly recommended. She is patient and…read moreprofessional. She is by Appt. only. She did a Secured Savings Loan for me. She also does RE Mortgages, Refinancing, Auto loans, Home Equities, Lease Buyouts, and more. Thank you Allison!

Walked in for a notary today. I waited 25 minutes for the branch manager just to tell me she's not…read moreavailable today. Waste of time, never had a good experience with this branch manager.

I wouldn't ordinarily rate a bank, but I was very pleased with the service I received at Citi Bank…read more After getting terrible service from Best Buy regarding my Best Buy credit card, these folks here got me the info I needed to get my issue resolved quickly Recommended for their excellent customer service

I don't usually jump on yelp but since I've moved to Simi Valley I have been blessed enough to have…read moremet a very special Employee Jessel Ceccaldi who always goes the extra mile to make sure that her clients are taken care of!. If shcan't help me at that moment she will make an appointment for her customers to make sure that they have all the information and knowledge about their accounts ! I was about to switch banks due to another customer service representative who unfortunately left me without access to my funds while on vacation with my children! But Jessel was able to correct the situation and went above and beyond for me to make sure I was protected for any further situations! If you want to feel comfortable with your accountant use this B of A and ask for Jessel Ceccaldi!

EXCELLENT AND ABOVE EXPECTATIONS what went well you ask? Everything!! I want to give great big hug…read moreto Sabdi for helping me . It's tax time , my cpa needed statements from a closed account last tax year as we were paperless at the time . The cochran branch closed the account then says "oh soooo sorry the statements are gone" wtf!! They never gave us an opportunity to print them first!!' I've been trying to get them for a year mailed through CS . i wished i'd have saved all that headache and just came to this branch . Friday AM .. i made appointment . Greeted at the door . Two tellers , no lines last appointment leaving while i'm walking in.. great no wait , how can i help you " i need 1Q2024 for one account that we closed due to ID theft on my husband. " "Sure !" Have a seat in my office ... and within 10 minutes i had printed statements . Sabdi was perplexed why the other branch wouldn't help! Thank you Sabdi for being pro active . You probably saved us from having to pay taxes since i have that quarters expenses ! Much love!!' I also needed a notary however she was on vacation- we'll come here next time . but Sabdi did try to get an appointment for me at cochran and they refused again (not knowing i was already on their list as a back up plan) . They told her no can do. "All full at the inn" But sabdi reminded me that AAA offers the service. I ended up there within 10 min again I had my notary paperwork completed and since we are AAA premier members notary was free! Thanks again for this tip Sabdi. Now if my cpa has as much good news that will make the smoothest "paper work Friday" ever!

Haven't been a bank for many years, but I had to go twice this past few months. Sam was extremely…read morehelpful and patient. It's clean and felt secure.

What an amazing way they run their business! Specially Jemmel who always makes herself available to…read moreeveryone! She even came around the glass and helped me access my phone app! She is a true gem! i'm

Brianna of US Bank is outstanding. She works right along side her employees to make sure her…read morecustomers give the best customer service and even follows up on concerns. She is the best supervisor with a great team.

Love this branch! I drive to this one over the one closest to my home because the people who work…read morethere are wonderful. They make everyone that enters feel welcomed. Highly recommend!

This Guy Toufic Moosani it took more than a month processing a He loan and leave me just waiting…read moreand waiting for an answer , if you want to waist your time with this Person it's on you , but I will not recommend his bussines Very Unprofessional and he likes lying to much he is not honest it keeps you waiting with his BS lies, at the end I just waste more than a month of my time for nothing . Got recommended but the worst experience ever and like I Said Very Unprofessional Rookie.

They are very inventive. I have not used them for a mortgage yet but they have been keeping in…read moreconstaft and giving me great advice on timelines to buy a home with interest rates and very good