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    Banner Financial Services

    5.0 (6 reviews)
    Closed 9:00 am - 3:00 pm

    Services - Banner Financial Services

    Mortgage services

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    Logix - Thousand Oaks Branch

    Logix - Thousand Oaks Branch

    (85 reviews)

    Logix is phenomenal! First rate and personal service! When you call, an actual person answers the…read morephone. When you walk in, there's even a concierge! The banking is amazing. Best Bank I've ever banked at. They also have the best interest rates around.

    After 12 years of consistently good service at the Thousand Oaks Logix branch, I'm shocked at how…read morebadly things went during a recent visit. My mom and adult daughter--a long‑time customer--came in for a simple appointment to open a new joint account. What should have taken minutes turned into an hour of condescension and obstruction from the teller, Chris. Instead of helping them through a routine process, he questioned their ability to "manage the account," spoke down to them, and dragged out every step. These are two fully capable women who have handled their finances for years, yet they were treated as if they were incompetent. The tone was dismissive, patronizing, and frankly humiliating. It wasn't until I left work and came in myself--calm, direct, and simply insisting the account be opened--that anything actually moved forward. Only then did Chris suddenly become able to do the job he should have done from the start. The whole experience felt disrespectful and unnecessary. After more than a decade of loyalty, this was enough to make me ready to take my business elsewhere. If you value being treated with basic respect, be cautious about using Logix Credit Union.

    Justin Bitensky - Equity Smart Home Loans

    Justin Bitensky - Equity Smart Home Loans

    (12 reviews)

    Could not have picked a better mortgage broker! Justin is one of a kind. He was incredible to work…read morewith, so approachable and walked us through every step. He worked weekends & holidays for us (Christmas & Christmas Eve). He was always available, gave advice when we needed it and treated us like family. He made buying our first home easy with no surprises. He was upfront, honest and knew and communicated exactly what he could do for us. Our close was less than 20 days and Justin made it stress free. We are lucky to have found him. He came highly recommended by a friend of ours who has used him multiple times and we would recommend him to anyone and definitely use him again.

    Justin just helped me close on my home and I couldn't have had a smoother experience. He was so…read moreincredibly patient with me despite my 1000000 questions, because as I regrettably learned, majoring in finance in college 20 years ago means nothing when you're trying to figure out what an interest rate is for a mortgage. I had so many questions and as a millennial, I dodged all calls, but Justin remained incredibly patient with me. He was never condescending, even when explaining the most basic concepts of a mortgage, and I felt like he was truly looking out for me and in this to help me get the best rate out there. I think trust is something that's not easily won these days, and I wholeheartedly trust Justin to help me and anyone who's lucky enough to find him in the future. There are a lot of lenders out there, a lot of big companies that will pull a bait and switch on you, as I discovered in my home buying experience, and that's why I appreciated working with Justin so much. He was always up front about expectations, good and bad; above all else, I trust his integrity. He was looking out for me as a person with unique needs and personal challenges and trying to help me make the right personal decision with no pressure. I know I would not have gotten that with some random lender advertising on the internet out to make a quick buck. Thank you for helping me through this incredibly challenging process, Justin.

    Banner Financial Services - mortgagebrokers - Updated May 2026

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