Made an appointment (a week before) yet had to end up waiting 30 mins after my appointment start…read morebecause the banker "wasn't there" that day... I was told this AFTER checking in online and already waiting 20 mins. I was told someone would help me still but still waited and I ended up just leaving entirely. Very dissatisfied with my experience.

Very helpful bankers. Generally short lines and wait shorter than banker had predicted.read more

EXCELLENT AND ABOVE EXPECTATIONS what went well you ask? Everything!! I want to give great big hug…read moreto Sabdi for helping me . It's tax time , my cpa needed statements from a closed account last tax year as we were paperless at the time . The cochran branch closed the account then says "oh soooo sorry the statements are gone" wtf!! They never gave us an opportunity to print them first!!' I've been trying to get them for a year mailed through CS . i wished i'd have saved all that headache and just came to this branch . Friday AM .. i made appointment . Greeted at the door . Two tellers , no lines last appointment leaving while i'm walking in.. great no wait , how can i help you " i need 1Q2024 for one account that we closed due to ID theft on my husband. " "Sure !" Have a seat in my office ... and within 10 minutes i had printed statements . Sabdi was perplexed why the other branch wouldn't help! Thank you Sabdi for being pro active . You probably saved us from having to pay taxes since i have that quarters expenses ! Much love!!' I also needed a notary however she was on vacation- we'll come here next time . but Sabdi did try to get an appointment for me at cochran and they refused again (not knowing i was already on their list as a back up plan) . They told her no can do. "All full at the inn" But sabdi reminded me that AAA offers the service. I ended up there within 10 min again I had my notary paperwork completed and since we are AAA premier members notary was free! Thanks again for this tip Sabdi. Now if my cpa has as much good news that will make the smoothest "paper work Friday" ever!

This place sux. Drive through machines don't work and they don't put up signs. It's a simple thing.read more

Opened a trust account here today with Allison. My father passed away recently, and my two credit…read moreunions wouldn't open one for me. Made an appointment over the phone then Allison came and got me right on time. She was super friendly and made suggestions on how to open the accounts. Everything was done in 45 minutes. I don't trust the big banks anymore, and only use credit unions. Now I have three different ones. The greeter as you walk in was very nice as well. Moving out of state at the beginning of the year, so I am glad I will have no issues writing checks etc. Thanks again Allison.

A member of 10+ years with a solid lending/consumer relationship with this bank was offered no help…read morewhen it really mattered. I asked that a check be cleared same day to cover an unexpected bill and was brushed off with little attempt at resolution-- management couldn't even be bothered. If I knew this was the kind of "personal" service I was going to receive at this location, I would have used the ATM outside and save myself the 15 minutes this teller wasted me.

When you enter, you are greeted immediately as you walk in. This credit union immediately makes you…read morefeel like a VALUED CUSTOMER. The entire staff of this branch is Professional and they understand that clients take their finanacial well being Seriously! I especially appreciate the Consistent high level Customer Service of KIANA. She always Radiates Professionalism and makes banking here is Proactively POSITIVE EXPERIENCE. Recommend!

I've been with Logix for little over 5 years now. Both my vehicles were financed by them and they…read morewere so good to me I had the refinance my house. Brian was always my contact and he introduced me to Maira Chicas and let me tell you they were perfect in terms of communication and working fast and efficient. Every call got answered, every email got replied to right away. Logix is such a great bank to deal with. Give them the opportunity, you won't be disappointed. Thank you Brian and Maira for making this easy.

I received Friendly, Professional service today. I was a satisfied customer…read more Recommend.

What could improve you ask? Maybe if all b of a can be sunk under ground. I hate that bank they…read morewill cut your throat and let you bleed out. They don't care what they do to people. They will lock your account doesn't matter if you need your funds to pay rent or medication!! I find it weird that Jared never is around. Is Jared really a person probably not. that place is a joke. They put me on check systems for something I didn't do 6 years ago 7 years ago and they should of taken me off of that and when I called they Said they can't locate my account so they can't take anything off! WTF! GOOD JOB B OF FREAKING A!

I visited this location as a nonmember, but they participate in shared branching had to tell you…read morethe parking was playful, but it was very lucky. They were able to help me with my transaction very quickly. They offer a wide variety of services for people in this area and I can't say this enough, they share space with the donut shop literally God's gift from earth banking, and donuts at the same time that's like 90% of my day taken care of, but I would say this Credit Union has to be one of the most polite, friendly and quickly serviced with a drive-through window that I have seen. They did a wonderful job making sure I understood everything that's something you have to be grateful for and I certainly am!

Jazmin at the simi valley branch made my experience with ocean air a great one. she went above and…read morebeyond for me and was very helpful!! Thank you so much Jasmine for your help and overall kindness! Awesome customer service!!

Not only an ex-coworker, the manager Evan is a really nice guy! Not because he knows me, it's his…read morenatural composure. He was the same back then in his late teens and now as mature bankerman, husband and soon to be father. When he's off, his co-worker Sandy Lopez steps in his shoes and professional becomes her. I always get the best customer service and all the copies of documents that's needed for my yearly Medi-CAL recertification. They're suppose to charge me a fee, but don't! That's what I'm talking about!

ATMs are old and freeze up. One ate $4000 cash deposit. Claim process takes 2 days! I now have to…read morepay my client out of pocket while I wait for the funds. No help from tellers, just complete stonewalling.

Worst bank ever. Slow service if you have an appointment or just walk in. It's so frustrating…read moreknowing anytime you go into the bank it's going to take 20 minutes everytime.

Help me understand something..... At US bank in Simi Valley Ca if you deposit over $2500.00 in cash…read moreyou get charged a percentage of any cash amount you deposit into your business account. They're penalizing us for depositing cash. They're literally stealing money from me. Apparently we went over the $2500.00 limit and got a service fee (not a flat fee but a percentage of the money we deposit each time) for it deducted from our bank account. They took money out of our account because we deposited cash. And it's not a one time fee it's every deposit after you hit that $2500 limit WTH?? What banks don't penalize you for depositing cash???? I'm done. I asked US bank if they understood what a bank does -they take our money cash check or charge and they put it all in a little account for us. The teller could not even explain why just kept telling me every bank does it. They're horrible- you wait in line for up to an hour to make the deposit and they only have 1 teller who is brand new and all of the other people just sitting there doing nothing. I just can't anymore. Do NOT go to US bank they steal your money that you worked for. Their customer service is a joke.

USE THIS CREDIT UNION! Ask for Yolanda if you want the best service and absolutely effortless…read morecommunication with every email question answered almost immediately. Bought a car for my daughter and got a terrible interest rate from the dealer on a 5 year loan making my payments out to be $439 a month. I was referred to Premier and esp Yolanda to buy out the existing loan and take a new loan through Premier America. BEST move ever! Met with Yolanda the day after we purchased the car (with crap loan!) and Yolanda was able to get me a loan with payments just over $100 a month! We had several issues communicating with the original car dealership and Yolanda answered all my emails quickly and assured me once we received the registration, everything will move forward and happen. Yolanda and Premier America at this Town Center Way branch in Simi Valley I can't rave highly enough about!

The branch is super clean, and Chris was absolutely amazing with helping me refinance my auto loan…read more 10/10.