This bank use to be a very good bank when it was Sterling Savings. When Banner took over all home town service stopped. They are a large bank and charge large fees. Each phone call from them costs $30, even if you take care of any problems yourself. All records from your past are gone, so for me, I inherited from my parents and this became a problem. I have all the paperwork showing the inheritance, plus the account was a joint account with my parents. This bank, because of removing all files, no longer has the history that my parents banked there and therefore will not process my small inheritance checks coming in my parents names. I had to get my attorney involved just to get them to process the life insurance checks that they didn't want to process or give back to me. They don't service their own ATM, so if something goes in, you can't fix it for days. They have just lost what use to be great service. My new bank processed my inheritance checks just fine, all I had to do was bring in the trust, which Banner also saw. Plus the turnover in the branch is just incredible. It seems like each time I go in there are new people. Does not say much for the management of that branch. I guess their push for sales to the customers of services they do not want or need is more important to that branches management than having employees that the community likes and trusts. I can't trust a bank that can't seem to keep its employees more than a couple of months, and I certainly don't have to keep my money in a bank that won't work with me and refuses to process legal and rightful deposits. read more
