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    Liberty Tax

    4.3 (4 reviews)
    Closed 9:00 am - 5:00 pm
    Updated a few days ago

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    Current year tax preparation and filing

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    Ask the Community - Liberty Tax

    Jackson Hewitt Tax Service

    Jackson Hewitt Tax Service

    (1 review)

    I have worked remotely in the web/mobile tech space for nearly 20 years and have always done my own…read moretaxes. This year, however, with some additional expenses from my late mother's estate, and a larger than normal Federal Tax Refund ($14,599), decided to bite the "filing fee bullet" and get a refund advance. Went to the Jackson Hewitt office in Coos Bay Oregon with my (already completed) IRS Form 1040, W2, ID, etcetera. It takes a couple of hours but everything gets typed into their system and the lady helping me tells me what I already know (I'm getting back $14,599) and says I will get an email with "my choice" of the "Go Big" refund advance loans in amounts from $3,500 to $6,000 through their partnership with MetaBank and then tells me that my filing fee is $290.00. I'm thinking that's a bit steep for an easy Fed only filing fee, especially since I could have just clicked a button and e-filed my own return if it weren't for needing an advance, but I go ahead and pull all my cash from two accounts ($220) and then call the CEO of the company I work for and borrow another $70.00 so I can pay the fee. It's been well over three hours at this point and I have missed 1/2 a day of work as well. I then drive the 30 miles back to my house and open the email from JacksonHewitt@MetaBank.com which reads: "Sorry WILLIAM, Based on the information you provided, MetaBank® could not approve you for a Refund Advance loan at this time." AT NO TIME did the "Licensed Tax Professional" advise me that there was ANY chance of not even getting approved. Or advise me that it may be smart to apply as well for the regular "no fee" advance that I prequalified for ($200 to $3,500) "just in case" I wasn't approved for the "Go Big" advance. No, instead, even though she KNEW this was all the money I had in the world, AND listened to me as I called and asked my CEO for a loan, let's me leave with what is now my 2nd exact copy of my 2018 Federal return (now filed) and a receipt for the $290 buggering I just took. Well, you say, perhaps she isn't at fault (it wasn't on purpose). I would actually agree with you to a point. I do believe she had no way to know that I would be denied. However, with "30 years of experience" as she put it, and what I found later in the reviews of Jackson Hewitt on Consumer Affairs (literally a COMBINED score of ONE STAR - worst I have ever seen) that this issue is far from an isolated problem and actually seems to be an aspect of how the company does business. Check it out for yourself here - https://www.consumeraffairs.com/finance/jackson_hewitt.htm

    Liberty Tax - taxservices - Updated May 2026

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