We called around 1:30pm and left a message that we would like to reserve a table for 3. In my message I stated that we are about to head out and we look forward to an organic vegan dinner for 3 "so please reserve a table for us". We got there around 5pm and told the hostess that we drove from 2 hours away, she asked if we had a reservation. I told her that we called to reserve a table for 3. She had no compassion for us and simply stated that she got our message and that there were no tables available "sorry". (Even though we later found a message from her calling at 3:45 saying that there are only a few tables open. ) When we told her that we are willing to wait for a table to open up she said "sorry we don't have any tables at all". There was no compassion for us and our child. I told her again, that we drove from two hours to get there and she finally said, "the only other option is for you to order out". We took her up on that option and headed over to the take out counter. The kind gentlemen at the cash register told us that he was new, and after we explained to him that we wanted to order a vegan organic meal and he said that he can't take orders until 6pm. We went back to the hostess and she instructed us on sitting in the lounge chair area for an hour. She said we could get drinks at the bar, but we can't seat the child at the bar. I noticed the drink in the cooler and proceeded to get a drink for my child. When I asked about the root beer, the cashier said that I can order it from the tap at the bar. I walked over to the hostess and asked her where the bar was so we can order the root beer and she gave us a stern demeaning look as if we were breaking the rules and stated that we are not to go to the bar as she already told us. I had to explain to the hostess that that I was getting a root beer for my son and that the cashier told us to go to the bar to order. I also wanted to get two drinks for myself and my husband. I explained to the hostess that I merely want to follow their rules. Finally she said, yes, that I could order the drinks. The hostess was nothing less than inhospitable, and cruel in her demeanor and tone with us. I went to the bar to order the drinks, I was afraid to sit down for I wasn't offered a seat. I asked the bartender for an organic wine and he didn't seem to know. I finally ordered 2 Peak Organic Beers and the root beer and I waited to get my drinks at the bar. I paid and tipped the bartender and then had to bus the three drinks myself to where my husband and child were waiting. At that point my husband told me that a kind waitress had asked if he was waiting for a table and that sometimes something opens up. We hoped that someone would offer us a place to sit. I noted a table that was sitting uncleared for over 30 minutes. I also would have gladly taken the stool seats at the window, or even the seats outside. We went to place our order at the take out order register. We spent over $100 for a soup, bread, a child's mac n cheese, a burger and 3 drinks. At 6:30 we drove away and looked for a parking lot to eat our food in.
My child was grateful for food after waiting for over and hour and said the children's menu vegan mac and cheese was so good. I contacted the owner Bridget and she was at first AI kind saying things like "You and your family made a long trip, looking forward to a special meal, and what you experienced was confusing, frustrating, and disappointing." She then went on to offer a $100 refund for the dinner and invited us back. I was so relieved and felt heard. I gave her my address and said "Yes, we will take that offer". We never received the refund. Then after a month went by I contacted her again go let her know that I never received the refund. Then after I posted an honest review about our experience she contacted me to say that the "gift certificate" got lost in the mail and that she would be happy to mail me a new one then added- "but after the post you made in Vegan Massachusetts, I'm not so sure I'd like to". Eww. I didn't really want the refund, I just wanted to know if she was sincere, and she wasn't. read more