Worse place to get a car, only 30 day warranty cause they sell lemon cars. Do not go there

First off, let me say that I did not buy a car from this lot, nor will I ever. I am looking to buy a car so i stopped in to take a look. The owner, Steve, came out and "sort of" greeted me. After I said "Hey, what's up?" He responds with, "nothing much, just drinking my f*ing coffee." From this moment I was pretty certain I would not be buying from this guy. I have the following issues with this guy. 1. After I told him my budget, he immediately shot me down and told me I wouldn't find something in my budget. 2. He didn't know the cars on his lot that he was pointing at, nor did he know the prices. 3. Half of his cars looked like trash. 4. Nearly every other word out of his mouth was a swear word, I'm sorry but i don't think you're cool, I don't think your funny, but rather you are rude, inconsiderate, and a total douche. 5. He spent most of our conversation talking about himself and how he built this company and earned his way there---I don't really care about you, I just want a car! 6. He went on to tell me that I don't know what I want and told me to cut the B.S. Seriously?! How are you in business like this?! I politely looked around after he was done babbling and then swiftly went my way. I will never again waste my time on this place. AVOID IT AT ALL COST!!! read more

Its funny that when someone decides they are "helping you" they do more damage than they should. Just browsing, my wife and I were looking at a car. The first car was a Nissan Altima that had velcro on the sun visors to hold them up. Then there was a Chevy Malibu. The car looked ok but for some reason I didnt like it. Steve tried to tell me that this was a good car. Well it was however the tires were bald and the glove box door completely came off. He made it seem like it was a good car but I was finding issues left and right. On top of that he had the audacity to say to me when my wife wasn't interested after the test drive that it was because she couldn't afford it. Who in the hell does he think he is saying what my wife and I can and cannot afford. He says he has "clean cars" but I saw a bunch of polished turds with a for sale sign on them. Pissed me off fiercely. read more

Steve Bancroft moters-What a great experience. I never new Car buying could be so easy. The owner and all his staff where awesome, and fair!!!!! I got a good car for a fair price and best of all I got to finance in house. Thank you all so much love the new Yukon!!!!! read more

Never have I ever had an easier car buying experience than with Oscar and his crew at Bancroft auto sales. We are on car number five that we have bought and we have never had any mechanical problems with any of the vehicles that we have purchased. The crew down there have become like family and I will continue to recommend people when they are in need of a car! read more

Recently bought a 2007 Honda CRV in great condition! All of the employees and owner were super helpful in making sure I picked the best choice for myself. Always have had a positive experience and this dealership, wouldn't go anywhere else! If you're looking for an affordable car that's in great shape and wonderful customer service look no further Steve Bancroft Motors is your best bet! read more

BUYER BEWARE I bought a used car from Steve in jan 2013. Honda accord 150k miles. In the process of trading it in a year later find out the odometer has been tampered with. Before you buy a car here make sure you see the carfax report. read more

typical car dealership. great service to get our money but less than 2 months after our purchase, our car needs almost $1000.00 in mechanical work. called to see if he could help and was told he didnt care. DO NOT BUY YOUR CAR HERE! YOU WILL GET RIPPED OFF read more

I bought a car from Steve in 2005, great running car and a great experience. I just took my daughter to him last month to buy a car, due to the fact that he's been there over 20 years, even through our recessions and I could trust him to sell her a good car. Well, the car we bought had a 30 day guarantee, Oscar and Milton helped my daughter by getting the car repaired, with no headaches whatsoever. Well, my daughter decided she didn't want a car with problems, so she went down to Steve and he helped her get into another car. He didn't have to do that. Oscar, Milton and Steve are honest, reliable and trustworthy people. I hope that the negative reviews I see on here don't stop anyone from going down to Steve's and picking out a used car. Thank you Steve, Oscar and Milton. You guys rock!! read more

The absolute worse car buying experience ever. Just visited Steve Bancroft motors to inquire about purchasing a vehicle for my sister who is a first time driver. That being said, I spoke with the owner about viewing their inventory of cars that would be good for her, and most importantly something not too expensive since it would be her first car. Upon asking what the mileage of a Toyota sedan, the owner replied "107,000 miles or 117,000." After looking at the car, I asked if he knew exactly what the mileage was, at which point he rudely responded "Does it make a difference when you're buying this cheap and old of a car?" Yes, actually it does matter. Needless to say, we promptly left after such persistent rude customer service. Because we did not want to spend over $5,000 for a car, the owner discredited us as serious car buyers. He was not only extremely rude but expressed an overall desire to not help us or sell us a car because essentially we were not "high rollers." DO NOT BUY CARS FROM HERE!!! Do not support this business because there is no excuse for such blatant disrespect to customers. read more

Went here last week looking for a cute little compact. The guy who came out said he was Steve of Steve Bancroft Motors and proceeded to give me as little help as he could. He didn't know any of the prices and even after I told him my price range he ignored it and ignored that I told him I wanted a compact... he actually tried selling me on a SUV! This guy acted like he couldn't be bothered to help at all. Maybe he was having a bad day or maybe the guy hate selling cars but either way I wouldn't recommend this place to even my worst enemy. read more

I was actually referred to Steve Bancroft by a classmate who purchased a car there and she was saying they are a great small lot for used cars. I was glad to get an idea since I had been looking around for Hondas that were in good condition. The buying process was easy, Oscar was very helpful and accommodating which is the reason for the extra star b/c had I had to deal w/ Steve (based on other reviews for him) I probably wouldve given a 1 star rating. Getting to the point the car ran smooth for a week then started smoking really bad. I took it back and Oscar sent me to their mechanic who fixed the issue of a burst pipe under the warranty (1 month). The next two weeks I was having engine trouble. It sounded like the pistons were misfiring, I took it to my mechanic first this time and they said it looked like the spark plugs were NEVER changed on the car. So upon buying the car from the person trading it in Steve Bancroft did not feel the need to do a tune up, which wouldve shown this issue. I showed them the diagnostic report so they covered the cost of maintenance but only if I went back to their mechanic to get the car fixed. I decided to keep the car at that point (being too tired of looking for cars and needing one for work badly) These issued were taken car of in April/May. Fast forward to August I take the car in for Oil Change and I could hear the brakes squeaking. THIS TIME I asked my mechanic to check EVERYTHING. I was SO LIVID at the result. New Brake pads, which was nice, but the brake fluid was OLD and VERY dirty, the brake pads hadn't been greased which was causing the noise and ruining the rotor! The transmission fluid was black from what wouldve been years of driving PLUS the power steering fluid was also BLACK from years of driving. Issues that had they taken car of early upon getting the car wouldve been quick easy and cheep fixes, but they waited until someone bought the car and decided that wasn't their issue. I couldve been in a HORRIBLE accident b/c the power steering fluid issue and God forbid the wheel not turn sharp/quickly enough to avoid an obstacle. I will probably suggest anyone buying from them to also bring a personal mechanic and if you see issues in the car to insist on going to YOUR mechanic or inisisting to their mechanic to check the whole car while you are still under warranty. I was beyond pissed when I saw for myself the color of the fluids and the condition of the breaks. read more

Thieves. Bought a 2001 gmc safari about two months ago and now the bondo is showing, the jerry rigged suspension is now loose and rocks like a amusement ride. It idled high and took it to be looked at and this van is junk. Do not use this business. read more

MORE THAN I EXPECTED I purchased a car in February 2015 a 2006 Toyota Camry Solara. From the moment I walked in to when the transaction was completed my experience was great. The prices on the cars were fair, the financing was fair, and the service I received since has been more than fair. Oscar is an honest salesman, he was straight with me about which cars were more costly to maintain, and best suited for me based on my situation. Steve Bancroft was there and while he wanted more down than I was prepared for, he did knock $600.00 off the sales price of the car. The car prices are well under KB, they ARE used cars and they do allow you the opportunity to bring a mechanic with you so if you are looking for a reliable, affordable ride, call Steve or Oscar, you won't be disappointed. It's been 7 months and 38,000 miles since I bought my car and I've done a few oil changes, replaced the tires which is normal maintenance on any new or used car. I'm super satisfied with the deal I received and continued service I receive from Steve Bancroft Motors and have referred them to quite a few people I know that have been looking to buy a car. read more

BUYER BEWARE!!! Do not buy a car from them, they are scamers!! They buy cars cheap at auction, clean them up just enough to make them presentable but do NOTHING mechanical wise! Cars are high milage, yet go through no inspection or certification. Bought a car from them , two weeks after purchase engine light came on, which began one problem after another, that ultimately lead to ABS brake system failure and blown transmission, repairs were more than car was worth! Many other totally shady financial things went on when dealing with them that I cannot comment on because of the case I filed, but I learned from Lawyers I'm not their only victim...... They require 50% down payment and if you finance in house they rip you off with interest rate, etc, this is to so they can squeeze as much as possible up front as they know they're selling you a piece of shit. What they require in down is probably more than they pay at auction then if they get some payments out of you at 24% , that's all profit for a piece of crap they've put no money into. They prey on people who have little other resources. Very dishonest and shady business practices! They Do not conduct business according to California laws. Please take your money elsewhere. read more

I just purchased a vehicle and was assisted by Oscar. I came in with my three young children (which is an obvious mistake - no one should attempt to make a business transaction with kiddos running around a dealership). I paid cash for my vehicle. I was so distracted with my one-year-old crying in the background, that I lost track and just kept forking over the money, and ended up handing over way too much. Without a doubt, Oscar could have kept the extra cash for himself without anyone being the wiser. I wouldn't have known - his boss wouldn't have known. He told me he wanted to recount because he thought I paid him too much. We counted again together and he handed me 10 one-hundred dollar bills back. Yes - I overpaid by $1,000, and he gave it all back!!! That was almost a very expensive mistake on my part. But I'm very pleased to know that there are still honest people in the world. I have to say the rest of the car buying experience was painless, and truly very speedy (a necessity for a busy mom). Oscar, thank you from the bottom of my heart! You've made a customer for life! read more