Tourists Beware!
We arrived at 1145am and found an employee waiting outside. She let us know that they opened at 12pm. No issue, we walked around the Ensenada 'pier' for a while and did some shopping. We came back at 1215 very hungry to find the employees still outside. The owner showed up about 5 min later and opened. She explained that she needed to go buy fresh vegetables for the day, we understood.
The food was okay. Nothing really stood out. Small portions for the price. We ordered dumplings, Orange chicken, chicken chow mein, Mongolian beef and steamed rice. They also give complimentary crispy noodles but unfortunately they were very stale.
The Mongolian beef was about 90% onions with a little beef and had a weird sour smell but tasted of nothing but ginger, my boyfriend didn't like it. The rice was very wet and mushy. The drinks that we ordered were flat for some reason. They gave us bottled sodas as most places in Mexico do but idk if they were previously opened or not but there was no carbonation on 2 of them which was very strange.
But the reason for the review is the service we were given when it came time to pay. The conversion of pesos to dollars was at 18.5-19 pesos per dollar at the time of our visit depending on where we went. So when we received our check for 900 pesos and were told that it would be 56$ in American dollars we were a bit confused. We informed the owner that most places were taking the dollar at 19 pesos and the least was 18.5. We were told BY THE OWNER that she does not follow or much less care what the market is. She charges what she charges so that she doesn't have to constantly change the prices of her menu. . . The prices of the menu has nothing to do with the pesos to dollar conversion. We speak Spanish and English so there was no language barrier. She seemed to only speak English so we understood her and she understood us clearly, she just didn't care. She kept repeating that she doesn't change the price of her menu. She defended her actions by saying that she has regulars that have never complained about the price but her 'regulars' are more than likely people who live there and are paying in pesos so they don't have to deal with the conversion.
In the end we were sick of her repeating herself and decided to pay and no longer try to explain that she is robbing people of money and really should go by what the market is. Again she didn't care. We paid and left but ran out after us saying we shorted her a dollar. We didn't. .
We may have given her restaurant another chance and ordered something different next time if it wasn't for her attitude at the end. NEVER AGAIN!
And if she keeps treating customers like this she will surely go out of business soon. We were the only customers at the time. The place was DEAD and it was a weekend. read more