Personable, accommodating and supportive. Professional throughout the process. I didn't expect some…read morequestions regarding notifying our father who adopted us and I have not spoken to in 35 years.

Went to a viewing today and it was awful. He is to be cremated but the viewing display was…read morehorrible. Stuff of nightmares.

For years my parents talked about getting a prepaid plan from Neptune. My grandmother did...from…read moreNeptune. When my dad passed away, he was away from home so I wasn't sure what to do and then I remembered Neptune. I called them as I was traveling to get there. They took care of everything. Sam was amazing. She kept in constant contact and was so soothing to speak with. They picked up dad's body from the hospital and took him to the funeral home to be cremated. Unfortunately, there were a few hiccups with getting a death certificate and getting dad cremated while the family was still in town but that wasn't their fault. Sam was a bulldog in getting things done. She was able to send the death certificate overnight to the lawyer's office when it was ready and she was able to ship dad's ashes to me as well. Sam was very respectful and reverent the entire time. My sister and I really tried to make her laugh as much as possible too! Thanks for taking care of us.

Nothing is harder than making arrangements when a beloved husband passes. I didn't know what to…read moreexpect when I was shown to a room at the Spokane office of Neptune. The funeral director I was lucky enough to be assigned was Keith Clinard. His kindness and sincere caring helped me make decisions with none of the stress I expected. He guided me through all the paper work, helped me understand the process. Thinking back, I will always be grateful for the loving way I was treated first by the helper at the front desk and then by Keith. I have recommended Neptune to all my friends. Thank you from my heart Mikel Reuter

The most beautiful cemetery in all of Spokane. My favorite place to go in every season. So much…read morerich history here! Signs to read and learn about founders of Spokane and other historical figures. Very old headstones. A Japanese section & large cross to see. Something special on every terrace. Worth checking out if you love history or cemeteries. Thousand steps is also here local Spokane urban legend

Ok. I think it's a little crazy to Yelp about a cemetery. Let me tell you our story…read more We have been trying to find my wife's dead ancestors. (You have your fun vacations, let us have ours!) Her great grand parents were buried in Greenwood Memorial Terrace but the graves weren't marked. Kelly from the office looked them up and printed off giant maps. He could have stopped there. But he left a busy office and walked us out to the exact locations. The area where our kin are buried is a "non-endowed" section of the cemetery. They do no maintenance. No upkeep at all. It's like being buried in the woods. It is hauntingly beautiful. No tailored lawns. Primitive elegance. They let families put up their own temporary markers or you can pay to have something permanently placed. It all seemed very reasonable. And Kelly was so great about tromping around with us when there wasn't any payoff. It's exactly the sort of treatment we would all want no matter what our situation.

Through the compassionate and hard work of Courtney Graham and Summer Winters, what is one of…read morelife's most difficult processes was made significantly less stressful and a tolerable. From start to finish they did a wonderful job of making my wife's service beautiful and memorable. I would recommend their services to anyone and everyone.

My father passed away and due to his divorce not being fully finalized his ex had rights to his…read morebody. . She did not have the money to cover any expenses at all. So My grandparents were in touch with funeral home and said they would cover whatever but wanted 80 percent of his body once cremated (which ex wanted cremation). The funeral home agreed to this. My grandparents paid for 2 viewings, cremation, pendants engraved with ashes (very expensive) They then had the ashes sent from Spokane to Missouri. The urn was opened not even 15 percent of ashes in there. Come to find out gave all the ashes to his ex. Idk if the funeral just said all that and didn't except us to check the ashes received. But I thought it was very terrible of them to conduct business that way. I do not recommend this place. And I suggest everyone check your urn to ensure your getting what your suppose to.

We recently used Spokane Cremation & Funeral's services to help us send off our beloved son who…read moredied unexpectedly outside of town. We found the staff to be empathetic, knowledgeable, patient, and kind in all of our interactions with them. They were also respectful of our wishes and never pressured us to buy a product or package, or upgrade the service we selected. The staff there took care of transporting his body to Spokane, preparing him for our funeral mass, and proactively working with us to ensure all went smoothly. The price was far less expensive than two other quotes given to us by local businesses. Still, the highest standards were set by the staff, nothing looked cheap, and we received personalized service every step of the way. We plan to utilize them again, and will be meeting with them to discuss and prepare for our own services and cremation.

We have used this family owned business for my parents. They are respectful, helpful, and just an…read moreoverall pleasant experience. As far as cost, I couldn't find anyone that could beat their prices. They have my full endorsement.

I cannot say enough good things about Tammy at Pacific NW Cremation. She was so kind and…read moreunderstanding. She walked me through all the steps and what they would do and I needed to do. As anyone who has had a close loved one pass away knows, you are an emotional wreck. Tammy was just the person I needed to comfort me and help me through the process from start to finish. I would highly recommend Pacific NW Cremation.

Jason with PNW cremation was the most helpful during a very difficult time. They were prompt,…read moreaffordable, and very compassionate. I would highly recommend them for your needs for funeral services. There aren't enough words for gratitude for how they were with our family.

As a licensed funeral director myself, I am perhaps more particular when it comes to funerals. I…read morecalled a number of funeral homes in the Spokane area and settled on Riplinger because I wanted one that was still family-run. Not only that, but Andrew and Julie were responsive, professional, and courteous throughout. My sister and I initially met with Andrew a few months prior to my mom's passing and he was not only able to handle my multitude of questions, but to gently guide my sister, who had never been through the process before. Both Andrew and Julie handled my mom's services with the highest degree of care and professionalism from beginning to end, and we were able to honor and celebrate my mom in a way that was most meaningful to us.

Everyone was very kind. Although very sad as parents things were handled quickly and with kindness.read more

Nice people they treated our family great at the time of need. We lost or little brother and they…read moredid a great job with making us feel comfortable.

1 STAR My experience…read morewith Ball & Dodd Funeral Home was extremely disappointing and, honestly, heartbreaking. This was my father's funeral--a day my family can never get back--and there were far too many failures for me to overlook. I was never offered funeral programs/booklets, Because of that, guests were confused about the timing. When I asked why I wasn't offered programs, I was told I never brought it up. I shouldn't have to know to ask for something so basic when I'm trusting a funeral home to guide me through the process. The slideshow was another major disappointment. Only about half of the pictures I provided were used, they weren't arranged chronologically, and the editing I was promised wasn't done. The music I selected wasn't played as expected--only one song was played, leaving much of the slideshow silenr. During our service, an office phone rang loudly twice while my family was praying. Nobody answered it. It simply kept ringing. That was incredibly disrespectful during such a solemn moment. Their website also incorrectly stated that no services were being held, and even the decorations were hung sloppily. When I complained afterward, I was told staff had gotten confused because my brother had been coming in frequently with requests. That is not an acceptable explanation for so many things being overlooked. The one bright spot was Kiersten. She was genuinely kind, compassionate, and understanding, and I truly appreciate how she treated me. Unfortunately, she wasn't the person there on the day of my dad's services. My dad deserved better. My family deserved better. We trusted Ball & Dodd with one of the most important and painful days of our lives, and they failed us in ways that cannot be undone. Ball and Dodd, u really dropped the ball on this one and definately were overpaid!

They sold a package to my father in September when he was at home with my dying mother. It seemed a…read morebit excessive including expensive sign-in books and $275 jewelry but my father was very emotional, agreeable and spent a lot. When my mother passed in October we met at Hazen and Jaeger with Jack, whose demeanor changed when i asked if we could slim down the package to disclose unnecessary costs since we didn't need $300 thank you cards and another $300 guestbook. Jack left the room to talk to his manager about it and left us sitting for 25 minutes. It felt like we were buying a car. He came back and showed us the agreement signed in September that only allowed us to change the package for 30 days. So I was fine with that and ask that we proceed with the planning. Jack, obviously caught off guard, forgot about asking us the design and layout options for everything so I had to remind him to go back. His slideshow showed us an option to have "concierge" drop off of the ashes, but he had only offered to call us when they came in. Overall we spent 2 hours with somebody who didn't really seem to want to help us and I was glad when it was over. They also didn't let us preview the slideshow for the ceremony so when it arrived it came on a dvd (church said this was a first) 15 minutes before the ceremony and the church didn't have a dvd player. They also included a thumb drive of only the photos so there was none of the special music we had chosen. They also repeated 8 photos You only die once, and we really only had this chance to tribute her. On the one month anniversary of my mother's death they called my dad to ask how the service went and to pitch a funeral package to him. I thought that was pretty tactless. Two weeks later we still don't have the $275 jewelry set we ordered and God only knows whose ashes will be inside if it ever arrives. I just don't think I can trust this business anymore.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

My grandmother passed two days before Christmas, and I was actually referred to Advantage from…read moreanother funeral home that I had contacted. I am so thankful that I was referred to them. Clint was incredibly compassionate, honest, and helpful. He made a very emotional and stressful situation easier to process. From the very first phone call with him, I knew he was the service we would use for my grandmothers passing. Clint answered all questions we had, and even called the next day, just to check in and see how we were doing, and if we had developed any additional questions. He set a time for us to come in to the office, and gave us an extremely professional run down of what would be happening, and what options we had. He did an amazing job of not being a pushy salesman. He worked to understand what our needs and wishes were, and presented us with options that fit within those needs. Thank you very much Clint. I sincerely appreciate your compassion and help. You help guide people through one of the most difficult times in their lives, and are a valuable member of the community. Gratefully, Michael Crosby

They have handled my uncle & father's cremation. They are very patient and kind, I strongly…read morerecommend them.