My Grammdma a paid over $500 to have my Dad's ashes sprinkled at Fairmont. We were hoping that he…read morecould be near where her plot was she made that clear when she paid. When we came in for what we thought was as scheduled as sprinkling, nothing had been scheduled. So they had to squeeze us in, which seemed nice. We waited about a half an hour out in the 85° weather where we thought was the correct location as she expressed. This was not the case so we ended up back in the office. They gave us a few few other options. We ended up settling with Amy who was professional, but the blonde lady at the front desk was gone when we came back, assuming she didn't want to deal with my cranky grandma, but she was the one who knew where we wanted everything to be. In the end, we agreed on Hillcrest, but didn't realize that my grandma couldn't even get down there. She is now very upset. We are not impressed with how everything went down. In the future, if you have someone new (Brian), everything should be double checked and reviewed. That way people paying for what they want get what they paid for. My Grandma cannot go "visit" my Dad now because of this. Not super impressed with Fairmont.

I was with this man for 15 years by his side till the day he died on his hospital bed and as soon…read moreas they found out that I wasn't paying for it and that I was his ex-wife they treated me bad they were rude and they never called me back they lost my husband's wedding ring I never got that and it's legal for an ex-wife to obtain copies from the funeral home for up to a year in Washington State but they're all about the money not service not with my situation

Extremely helpful. Great customer service. Prompt response & made the process understandable &…read moresmooth. Thank you. Price was very fair too

Extremely dissatisfied! 2 years into the process of buying and placing my dad's bench on his plot,…read moreabsolutely zero progress! Zero communication. Within the week of my dad's passing we met with cemetery staff and chose the bench- size, color, engraving etc. We were offered the option and chose to make a payment plan. Shortly after, we went back in to confirm the engraving and quote, only then were we advised that the bench would not be ordered until it was fully paid for...in our case FIVE years. This should have been addressed when offering us the option to make the payment plan! We made other arrangements to pay it off within a few months, which we did. The day we paid it off we approved the bench proof for accuracy, we were then told it would be about 9+ months for the granite to come in. More unexpected delay. With no communication over the months, we went back in, thinking it should be any day to schedule placement. Come to find out our salesman was no longer there and NO ONE was overseeing our contract. We inquired with the one available person on when we would be able to place the bench and my dad's cremated remains into it. Surprise... it had NOT been ordered! They said we had not confirmed the proof. (Which we did) so there it sat. Nothing accomplished. We again approved the color, size, engraving, and spelling in hopes it would be promptly ordered...... since we have more time, we took the opportunity to submit higher quality photographs for the small oval pictures to be added to the bench. (which has nothing to do with getting the granite in from Norway and engraving it!) Six weeks since submitting the new photos, still no communication, we've checked in 2-3 times for a proof on the photos. Nothing! Since they have not gotten back to us on this part of the process, we still don't know if the granite has even been ordered yet. So 2 years in we have absolutely nothing, zip, zero, nada. It will be another 9 months to a year IF everything was guaranteed to begin today. This entity owns and controls the majority of Spokane's cemeteries so they apparently don't care about their obligation to follow up and do due diligence for their clients. Especially in this industry, it's extremely distasteful to do business this way. Make your arrangements elsewhere if you can.

Very helpful staff at the Fairmount! Eric was so helpful planning my friends small ceremony! Thank…read moreyou-J Wilson

They were very sincere and really good with taking care of my Bubba, very satisfied.read more

They were kind and they were done sooner than I expected. I didn't realize I would be emotional all…read moreover again. I almost didn't choose crematio but I am so glad I did. I feel relief and love, knowing she is home with us again. Thank you for the respect you showed my sweet Ladybug