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    Fairmount Memorial Association

    2.0 (1 review)

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    4 months ago

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    Ball & Dodd Funeral Home

    Ball & Dodd Funeral Home

    (5 reviews)

    1 STAR My experience…read morewith Ball & Dodd Funeral Home was extremely disappointing and, honestly, heartbreaking. This was my father's funeral--a day my family can never get back--and there were far too many failures for me to overlook. I was never offered funeral programs/booklets, Because of that, guests were confused about the timing. When I asked why I wasn't offered programs, I was told I never brought it up. I shouldn't have to know to ask for something so basic when I'm trusting a funeral home to guide me through the process. The slideshow was another major disappointment. Only about half of the pictures I provided were used, they weren't arranged chronologically, and the editing I was promised wasn't done. The music I selected wasn't played as expected--only one song was played, leaving much of the slideshow silenr. During our service, an office phone rang loudly twice while my family was praying. Nobody answered it. It simply kept ringing. That was incredibly disrespectful during such a solemn moment. Their website also incorrectly stated that no services were being held, and even the decorations were hung sloppily. When I complained afterward, I was told staff had gotten confused because my brother had been coming in frequently with requests. That is not an acceptable explanation for so many things being overlooked. The one bright spot was Kiersten. She was genuinely kind, compassionate, and understanding, and I truly appreciate how she treated me. Unfortunately, she wasn't the person there on the day of my dad's services. My dad deserved better. My family deserved better. We trusted Ball & Dodd with one of the most important and painful days of our lives, and they failed us in ways that cannot be undone. Ball and Dodd, u really dropped the ball on this one and definately were overpaid!

    Nice people they treated our family great at the time of need. We lost or little brother and they…read moredid a great job with making us feel comfortable.

    Fairmount Memorial Association - funeralservices - Updated October 2026

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