Extremely dissatisfied! 2 years into the process of buying and placing my dad's bench on his plot,…read moreabsolutely zero progress! Zero communication. Within the week of my dad's passing we met with cemetery staff and chose the bench- size, color, engraving etc. We were offered the option and chose to make a payment plan. Shortly after, we went back in to confirm the engraving and quote, only then were we advised that the bench would not be ordered until it was fully paid for...in our case FIVE years. This should have been addressed when offering us the option to make the payment plan! We made other arrangements to pay it off within a few months, which we did. The day we paid it off we approved the bench proof for accuracy, we were then told it would be about 9+ months for the granite to come in. More unexpected delay. With no communication over the months, we went back in, thinking it should be any day to schedule placement. Come to find out our salesman was no longer there and NO ONE was overseeing our contract. We inquired with the one available person on when we would be able to place the bench and my dad's cremated remains into it. Surprise... it had NOT been ordered! They said we had not confirmed the proof. (Which we did) so there it sat. Nothing accomplished. We again approved the color, size, engraving, and spelling in hopes it would be promptly ordered...... since we have more time, we took the opportunity to submit higher quality photographs for the small oval pictures to be added to the bench. (which has nothing to do with getting the granite in from Norway and engraving it!) Six weeks since submitting the new photos, still no communication, we've checked in 2-3 times for a proof on the photos. Nothing! Since they have not gotten back to us on this part of the process, we still don't know if the granite has even been ordered yet. So 2 years in we have absolutely nothing, zip, zero, nada. It will be another 9 months to a year IF everything was guaranteed to begin today. This entity owns and controls the majority of Spokane's cemeteries so they apparently don't care about their obligation to follow up and do due diligence for their clients. Especially in this industry, it's extremely distasteful to do business this way. Make your arrangements elsewhere if you can.

Very helpful staff at the Fairmount! Eric was so helpful planning my friends small ceremony! Thank…read moreyou-J Wilson

Personable, accommodating and supportive. Professional throughout the process. I didn't expect some…read morequestions regarding notifying our father who adopted us and I have not spoken to in 35 years.

Went to a viewing today and it was awful. He is to be cremated but the viewing display was…read morehorrible. Stuff of nightmares.

The most beautiful cemetery in all of Spokane. My favorite place to go in every season. So much…read morerich history here! Signs to read and learn about founders of Spokane and other historical figures. Very old headstones. A Japanese section & large cross to see. Something special on every terrace. Worth checking out if you love history or cemeteries. Thousand steps is also here local Spokane urban legend

Ok. I think it's a little crazy to Yelp about a cemetery. Let me tell you our story…read more We have been trying to find my wife's dead ancestors. (You have your fun vacations, let us have ours!) Her great grand parents were buried in Greenwood Memorial Terrace but the graves weren't marked. Kelly from the office looked them up and printed off giant maps. He could have stopped there. But he left a busy office and walked us out to the exact locations. The area where our kin are buried is a "non-endowed" section of the cemetery. They do no maintenance. No upkeep at all. It's like being buried in the woods. It is hauntingly beautiful. No tailored lawns. Primitive elegance. They let families put up their own temporary markers or you can pay to have something permanently placed. It all seemed very reasonable. And Kelly was so great about tromping around with us when there wasn't any payoff. It's exactly the sort of treatment we would all want no matter what our situation.

Through the compassionate and hard work of Courtney Graham and Summer Winters, what is one of…read morelife's most difficult processes was made significantly less stressful and a tolerable. From start to finish they did a wonderful job of making my wife's service beautiful and memorable. I would recommend their services to anyone and everyone.

My father passed away and due to his divorce not being fully finalized his ex had rights to his…read morebody. . She did not have the money to cover any expenses at all. So My grandparents were in touch with funeral home and said they would cover whatever but wanted 80 percent of his body once cremated (which ex wanted cremation). The funeral home agreed to this. My grandparents paid for 2 viewings, cremation, pendants engraved with ashes (very expensive) They then had the ashes sent from Spokane to Missouri. The urn was opened not even 15 percent of ashes in there. Come to find out gave all the ashes to his ex. Idk if the funeral just said all that and didn't except us to check the ashes received. But I thought it was very terrible of them to conduct business that way. I do not recommend this place. And I suggest everyone check your urn to ensure your getting what your suppose to.

For years my parents talked about getting a prepaid plan from Neptune. My grandmother did...from…read moreNeptune. When my dad passed away, he was away from home so I wasn't sure what to do and then I remembered Neptune. I called them as I was traveling to get there. They took care of everything. Sam was amazing. She kept in constant contact and was so soothing to speak with. They picked up dad's body from the hospital and took him to the funeral home to be cremated. Unfortunately, there were a few hiccups with getting a death certificate and getting dad cremated while the family was still in town but that wasn't their fault. Sam was a bulldog in getting things done. She was able to send the death certificate overnight to the lawyer's office when it was ready and she was able to ship dad's ashes to me as well. Sam was very respectful and reverent the entire time. My sister and I really tried to make her laugh as much as possible too! Thanks for taking care of us.

Nothing is harder than making arrangements when a beloved husband passes. I didn't know what to…read moreexpect when I was shown to a room at the Spokane office of Neptune. The funeral director I was lucky enough to be assigned was Keith Clinard. His kindness and sincere caring helped me make decisions with none of the stress I expected. He guided me through all the paper work, helped me understand the process. Thinking back, I will always be grateful for the loving way I was treated first by the helper at the front desk and then by Keith. I have recommended Neptune to all my friends. Thank you from my heart Mikel Reuter

As a licensed funeral director myself, I am perhaps more particular when it comes to funerals. I…read morecalled a number of funeral homes in the Spokane area and settled on Riplinger because I wanted one that was still family-run. Not only that, but Andrew and Julie were responsive, professional, and courteous throughout. My sister and I initially met with Andrew a few months prior to my mom's passing and he was not only able to handle my multitude of questions, but to gently guide my sister, who had never been through the process before. Both Andrew and Julie handled my mom's services with the highest degree of care and professionalism from beginning to end, and we were able to honor and celebrate my mom in a way that was most meaningful to us.

Everyone was very kind. Although very sad as parents things were handled quickly and with kindness.read more

We recently used Spokane Cremation & Funeral's services to help us send off our beloved son who…read moredied unexpectedly outside of town. We found the staff to be empathetic, knowledgeable, patient, and kind in all of our interactions with them. They were also respectful of our wishes and never pressured us to buy a product or package, or upgrade the service we selected. The staff there took care of transporting his body to Spokane, preparing him for our funeral mass, and proactively working with us to ensure all went smoothly. The price was far less expensive than two other quotes given to us by local businesses. Still, the highest standards were set by the staff, nothing looked cheap, and we received personalized service every step of the way. We plan to utilize them again, and will be meeting with them to discuss and prepare for our own services and cremation.

We have used this family owned business for my parents. They are respectful, helpful, and just an…read moreoverall pleasant experience. As far as cost, I couldn't find anyone that could beat their prices. They have my full endorsement.

Kindest nicest staff ever Super understanding Able to guide you in your decisions. Felt like you…read moregained another family member by the time the whole process was through. Would highly recommend them.

They got rid of their PokéStops, now I do not want to be buried here! It was really interesting to…read moreread all the stories about their sculptures before in the Pokémon app. Now it's just a depressing cemetery like all the other ones. How heinous of them to get rid of their PokéStops. Greenwood, who kept their PokéStops, is where I will choose to be buried. Who wants to be buried in a place where nobody comes, or even worse a place where people are only sad when they go there. Yay Greenwood cemetery for keeping your PokéStops.

I cannot say enough good things about Tammy at Pacific NW Cremation. She was so kind and…read moreunderstanding. She walked me through all the steps and what they would do and I needed to do. As anyone who has had a close loved one pass away knows, you are an emotional wreck. Tammy was just the person I needed to comfort me and help me through the process from start to finish. I would highly recommend Pacific NW Cremation.

Jason with PNW cremation was the most helpful during a very difficult time. They were prompt,…read moreaffordable, and very compassionate. I would highly recommend them for your needs for funeral services. There aren't enough words for gratitude for how they were with our family.