The Baldwin Lincoln service department is extremely professional, friendly, pleasant & helpful. i called on Wednesday and was able to bring my 2023 aviator to them for a diagnostic test on Thursday 4/13/23. they need to keep it a little longer to investigate the issue and provided me with a loaner which became available the next day. my service advisor Logan is pleasant & professional. Roxanne was also helpful. I live on the southshore so a little inconvenient but worth the drive for the quality of service (see lamarque Lincoln yelp review for my experience there). The service in on par with Audi so far. Very happy!! Thank you read more

Good Afternoon! I wanted to pass along some feedback that I believe Baldwin Motors would find helpful for current and potential future clients. We visited Baldwin Subaru on Saturday 4/18/2020 and met with Kenny who was extremely helpful and knowledgeable and unfortunately we are not able to do business with this salesperson due to an extremely negative experience we just underwent with the Subaru Sales Manager "Derrel". We were originally educated that all details related to the Subaru we wanted to purchase would be provided over the phone on Monday. After not receiving a call, we decided to call the dealership Tuesday 4/21/2020 to inquire on the vehicle in question. The sales manager would not even let me speak a full sentence without interrupting me, told me there are "8 million people in his dealership right now" so he couldn't be bothered to call us with information soon (we visited this dealership numerous times during the COVID pandemic and have never seen more than 1-2 other customers inside, and considering the special promotions and incentives every dealership is offering it is safe to assume sales are not at an all time high). After asking that the sales manager would allow me to finish my sentence he laughed over the phone and said "what do you want to say". When I asked for information on the car we spoke about on Saturday, he stated "The car you are looking for is a unicorn and you just need to wait". He then continued to laugh at his own jokes and threw out a price after confirming he does not even have confirmation from the second dealership regarding releasing/transferring the vehicle, which led me to believe he did not have a firm price in mind and just "came up with a number". On Saturday the dealer said "we are around $2k with your trade in" and today it is "your car is only worth a grand, it's in terrible shape and has a bad carfax and honestly we don't even want it, it is just for auction". I have been in management with AT&T for nearly a decade and I have never spoken to an existing or potential future customer like this. I absolutely love the Subaru brand and I have had nothing but excellent purchase experiences at Baldwin Subaru prior to this. I have chosen to do business with another dealership that is actually further from my home just to avoid doing any future business at this location. As stated earlier, Kenny the salesperson was extremely friendly, helpful, and knowledgeable. The reason we chose to do business elsewhere has nothing to do with cost, with a competitor incentive, or with Kenny. We solely chose to do business with another Subaru dealership, even if it costs more in the longrun, just to not have to do business with Darrel. He is an embarrassment to the Subaru brand, and Baldwin Motors should be ashamed to have him on payroll. Absolutely the worst vehicle purchase experience I've been through (this will be my 9th car purchase in less than 5 years). Please feel free to reach out to me directly if you have any additional questions regarding this situation. read more