I absolutely hate dealing with car insurances and confrontations, so it felt like a long time not feeling hopeful. I'd like to add a special thanks to Robert and team for returning my car in better condition than when I dropped it off. I like that they kept a line open for communication and were friendly--when my own insurance adjuster was not. Wouldn't want to get into an accident again but would definitely recommend Baldwin Auto Body! read more

My go to this will be my second visit but they shoot the sh*t. Thanks guys I appreciate all the hard work and honesty

I had an amazing experience at Baldwin Auto Body. From start to finish, the service was excellent, and the entire staff was incredibly friendly and welcoming. Huge shoutout to Andy for keeping me updated every single week. Communication was top-tier. He was also great at breaking things down and "dumbing it down" for me so I could actually understand what was going on with my car, which I really appreciated. The car work itself turned out great, and I was especially impressed with Andy and his team's attention to detail. When a bumper misalignment was noticed, they were more than happy to fix it and made sure everything was aligned perfectly before returning the car to me. Overall, amazing customer service, quality work, and a team that genuinely cares :) read more

Crashed my car back in June and it was a lot of damage! Baldwin auto body did such an awesome job on my car not only did they repair my car within a month but they were very welcoming and had no problem answering any questions I had any day my car looks brand new and they detailed it very nice too my car looks way better than it did before highly recommend this place !!!! read more

This shop was under my Infinity insurance network and I decided to yelp to see their work. I previously had work done to my car at a local shop in EM, but it was done very poorly so I was determined to find a better shop. This shop not only completed the body work on my car in a timely manner but they stayed in contact with me via text and kept me updated. I was very satisfied with their work, they even fixed the previous shop's work highly recommended! Thank you, Robert for your amazing customer service. read more

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Hello, My name is Erick Mendez and I had one of the worst experiences in my life when I visited the Baldwin Auto Body shop on January 13, 2021. I not only was harassed but I felt in a hostile environment when asking a question regarding the owner's (Javier) pricing of my uncle's "free estimate" car repair. My uncle had gone in to get a "free estimate" and left with a $700 bill for leaving the car overnight. DO NOT LEAVE YOUR CAR OVERNIGHT or they will try and hold your car and claim that they already took it apart. I don't know if the owner was having the worst day of his life (January 13, 2021) but he got in my face (no mask) and asked me to leave. He made it seem as if he was going to fight me and was screaming in my face to leave (keep in mind I am 25 and he is probably 60). I was confused and asked him why he was being so disrespectful if I was simply asking him regarding the pricing of a "free estimate" that resulted in a $700 bill for my uncle. I left his shop because I am a teacher and I do not want to get in any type of fight and ruin my image or my career. The owner proceeded to forgive me after my uncle's car was approved for repairs at his shop. DO NOT BE FOOLED BY A FREE ESTIMATE unless you want to go in and get harassed and confronted face to face over fees. read more

What can I say victor Soto gave me a wow costumer service he was always communicating with me on how repairs where he also offered help if I needed a rental always above and beyond thank you for your hard work defiantly recommending this place to friends and family victor thanks for your hard work and dedication and amazing service you provide me as a costumer if you ever go to Baldwin auto shop ask for victor Soto he is the best read more

Baldwin Auto Body - Business card - Body Shops Near Me - Baldwin Park, California

Thank you so very much to Robert and Javier! Its been a long 2 months not having my car but the wait was so worth it. They did an amazing job!! I cant thank everyone enough for all their hard work. They matched the paint perfectly and went over and beyond with retouching my rims and the trimming. They communicated with me throughout the whole process and was so friendly and professional. read more

Baldwin Auto Body - Body Shops Near Me - Baldwin Park, California

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I absolutely hate dealing with insurance companies when it comes to car damage. I'm so glad my Father took me to Javier and his team. My Camry was backed up into and damaged the front of my car mainly the hood. I was confused as to where to take my car since the insurance was only willing to pay very little (almost nothing). The team at Baldwin Auto Body was beyond helpful and most importantly easy to work with. I left my car and they handled everything from insurance claim to all the repairs . What stood out the most was the attention to detail. They text you every step of the repair process so you know exactly whats going on with your car in real time. Robert handled my case and was extremely helpful with any questions I had. The pick up was simple and quick. These guys took care of everything so I didn't have to deal with anything especially the insurance company that often times are of no help! Thank you so much for such great work on my car I felt as if I was leaving with a brand new car. I will be sure to recommend anyone in need of Auto body repair. I'm so happy with the entire process beginning to end. read more

Baldwin Auto Body - Before & After - Body Shops Near Me - Baldwin Park, California

Robert and his team did a great job on my car! I brought my car in for a repair and damage in the rear and it was repaired beautifully as if it never happened! The team was very friendly and efficient they even text with updates on your vehicle repair accordingly and promptly. Affordable and great to work with, highly recommended! Thank you! read more

Based on unfortunate circumstances with my vehicles (not by fault), in the last 15 yrs I've had taken my cars to Javier at his shop at BP Auto body multiple times for body shop work. All I have to say Javier and his team do an awesome job, they are very professionally, easy to work and to communicate. I'm impressed with their work as their highly experienced, as very time I take my car there the results are flawless, I feel like I drive out of their lot with a new car when their done. Their work is so phenomenal, I could never tell my car was badly damaged at all, not one bit. Javier uses the same high quality of paint used as the original paint of the vehicle and works all the details on the car regardless of how severely damage is. I'm very detailed oriented, and I can never see a single small scratch anywhere on my car during my inspection, when is time to pick it up from his shop. The outcome results are spot on, have referred family, friends and coworkers throughout the years to this body shop, and we are all happy with the end results and how helpful it is to work with Javier. This place has been around for so many decades, highly recommend this auto body shop, they will do a great job on your car, and Javier will make sure to take care of you. read more

The service I got at Baldwin Auto Body was great! I had a relatively bad experience getting my van repaired, It was partly due to my insurance, but I can mostly put the blame of my bad experience on my insurance adjuster. My car had caught on fire because of a faulty relay, It wasn't smoking, it just over heated. When I got it home and popped the hood is when I noticed all of the damage, I am talking about major front end damage, it looked as if a small incendiary device went off under my hood. All kinds of major parts, wires and hosed melted. Dealing with my insurance took months and it felt as if they were accusing me of doing it intentionally. I had towed the car to the dealership I use for maintenance and was going to pay out of pocket. It was only after the repairs they had estimated went above 3K that they recommended I go through my insurance. The insurance gave me a list of authorized repair facilities of which of course I looked up on Yelp. Baldwin Auto Body had great reviews apart from a few bad apples and I informed my adjuster that this place would be where I wanted the repairs done. Fast Forward 3 weeks, my adjuster never bothered to call me or inform me that my car was picked up and taken to Baldwin Park Auto, nor had they informed them what the car was there for. It was only I finally got a hold of the guy that helps me at Toyota that he told me it was picked up, by then I had already called and left several messages for my adjuster. It was shortly after that I was contacted by Javier via text and asked if that was my preferred way to communicate (it is). He let me know that my vehicle was there, and that he had just received the claim and information and would be reviewing everything. I don't understand why people claim he is unresponsive and fails to communicate as every time I had a question he would respond within minutes, even after hours. Furthermore He would text me every few days to let me know what the status of parts and the progress made on the repairs was. He had told me my car would not be ready for an extra day but ended up finishing it the day before closing and still kept his shop open and waited for me to get to his location from Los Angeles in traffic. He really went above and beyond with his customer service and courtesy. When I got home I popped the hood and was very pleasantly surprised to see all of the brand new parts installed and cleaned up. read more

This collision body repair center was recommended by my insurance company. Yes they take about 6 weeks to repair my car but when I did get it back it looked untouched. I appreciate the help and I'm very happy with my car. Robert was my go to guy. read more

Baldwin Auto Body - Body Shops Near Me - Baldwin Park, California

I have been in a couple accidents in my life (not all my fault promis) and this is the first time I never had to call and harass them to finish my car on time. My car looks brand new and the guy in charge I think his name is Javier? Was VERY kind/helpful in explaining the process to me. Thank you guys AGAIN for fixing my baby!!! If I am ever in this situation again (I hope I'm not) I now know exactly where I'm going first. read more

The work that auto body/ collision center does is phenomenal. Robert Lara was very responsive and transparent with the cost of the work that was done on my vehicle. He made my family's experience simple and easy to get through. I highly recommend this establishment for any and all automotive service and repairs you may need. read more

I took my car there to repair my scratch and they had a slight delay on the paint job, so i had to drop my car off for another day. Luckily Javier and Roberto took care of me. They gave me a free rental for a day plus they detailed my car for no charge "FREE". I really like how they went above and beyond to resolve the issues we had. Really thankful for that. And i will be looking forward doing my maintenance there. Anjan. read more

I took my car for service & the staff was extremely friendly & was very detailed with my car. I especially loved that they washed my car it was nice to pick up my car nice & clean. read more

I had a small dent on the passenger side of my car when I took it in for repair. The staff were amazing and helped me navigate everything as this was actually my first time at an auto repair shop. My car was there for less than a week and they even assisted me in getting a rental and an Uber to the rental location. I would definitely recommend this shop! read more

Brought in my new Econobox in from a car accident and they totalled it because parts too expensive and rare. Sounds to me they do bodyshop fraud to exaggerate damages to make a profit for the crap insurance company named Infinity insurance. They claim its with all after market oem parts. Bullshit I say. An econoshitbox dosnt cost this much to repair. Maybe the airbags and setbelts but not the whole thing. Take your chance to take your investment somewhere else to protect and fix. read more

Just brought my car in this past weekend, and let me tell you! I'm extremely happy with the result. Great people, great service, and fast work. read more

I had an accident and the whole front of my corrolla was destroyed. Victor and his team helped me get all of that fixed and I couldn't be happier with the results. He helped me aslo fix my winshield for such an affordable price. He kept me updated throughout the whole experience and I appreciate everything they did to help me fix my car. It also came with a lifetime warranty which was just the cherry on top. Thanks guys!! read more

Such amazing customer service! They are very careful & detailed with their work. I would highly recommend this shop!! Thank you Javier & Robert & the rest of the crew for doing such an amazing job with my car, it looks brand new! read more

I would highly recommend this body shop to anyone who lives in the area. I brought my truck in on Tuesday to get the bumper fixed and I was receiving updates on my truck everyday from (Robert). Overall, friendly staff and trustworthy service. read more

Best service ever!! The owner Javier went above and beyond to help me get all the repairs on my car and wasn't kidding when he said my car looked brand new!! He even did some extra things for me FREE of cost!!! Always kept me updated on the progress of my vehicle and helped me deal with my insurance! My car is looking EXCELLENT!! Just like when I bought it!! So thankful for everyone who works here! They did a magnificent job! read more

Honestly, the best service ever! After my car was repaired, they took it to a dealership to make sure everything was perfect. I got a free car wash and free alignment which was all paid for by them. Javier even ordered me a part that was missing from my car free of charge. The people here really go the extra mile to be helpful and are extremely friendly, plus my car looks like new again! If anything ever happens to my car again I will definitely come back here. read more

excellent job! Honest and they work in my car above and beyond. im impress how they work in my car. Car looks new. And they work fast. Thank you for the hard work! read more

Got into my first car accident on the 4th of July. Brought my car in the very next day, Javier the owner took time out of his busy day to help me call my insurance and guide me through the entire process. I was very impressed with their work and how fast they finished my car, Javier and his entire staff really make fixing your car in a timely matter their #1 priority. My car looks brand new. read more

The service is astounding, the employees are very friendly and helpful! Javier helped me with questions I had and assured me about my insurance. If you need your car repaired, this is where it's at! read more

Best customer service! Baldwin Auto Body offered us professional, prompt, and friendly service. After they worked their magic, our car looked brand new! Highly recommended, ask for Robert. read more

Brought my 2009 nissan maxima in, they repainted the whole car and did a great job!!! Very happy very satisfied

Not sure what happened to my review but back in July the son of the owner, Javier hit my car and Javier told me about the fixes he would make. The whole time it was all miscommunication until the end. Lies after lies. He first told us he would need to keep the car for a few days, so my husband called out of work to take the car only so that Javier could tell us that he didn't need it anymore. The day before taking my car Javier told me to go early morning and he would set up for someone to bring me back home. So the next day I got up early in the morning, took my car and suddenly he said he never set anything up. I had to walk almost 14 blocks home with my 3 year old's daughters heavy car seat. Then when he returned our car I thought it looked good until later when my husband got home and inspected it, we saw paint drippings and the bumper didn't seem fixed right. It had bumps. They didn't bother to work on my car they just try to cover up the damages. Javier also told us we would get a new spare tire case cause his son broke part of mine when he crashed into me, he didn't give me a new one he just fixed it. I was nice enough not to call the cops nor the insurance company when his son crashed into me because I thought he would do a good job but I regret not calling them and having the insurance take care of it. I know they did this job for free because Javier was protecting his son so no insurance was involved. But it was their responsibility to fix the damages. If I wanted to I could have done everything the right way and gotten my bumper and tire case case fixed professionally not sloppy. Based on my experience these people are not trustworthy and this coming out from someone who got hit by the owners son and promised us to do a great job. I wouldn't recommend this place. read more

Had my car repaired and took over a month. They really did a good job, but they lack communications. They told me my insurance extended my rental car, but they didn't. They were gonna have me wait for the refund from my insurance for the rental, but I told them they need to handle it themselves and they could wait for the refund since they were the one who told me that they spoke to my insurance and said rental will be extended. I only paid the difference. I wasn't about to loose out when they couldn't even communicate well between me and my insurance company. Then, when a I paid I gave $50 extra by accident and they just let me leave without telling me. I had to go back and tell them they were gonna jack me off $50 without saying anything. They just straight lied to my face and said he didn't count the money right and he was sorry. Who doesn't count their customer's payment before letting them leave?..what a liar! read more

My car was recently repaired by Baldwin Auto Body. It was a pleasant experience, excellent customer service, more than reasonable estimate with exceptional work and detail. read more

Wow! Thank you so much for taking excellent care of my car. They are friendly and provide excellent service. I'm impressed on how great of a job they did on repairing my car. Thank you Javier! read more

5 stars for Baldwin Auto Body, I took my car in and met with Javier, he provided me a great quote, the work his shop completed was done on time and to my expectations. I received a call from Javier serveral days later to follow up and see if I was happy with the work, I definitely recommend Baldwin Auto Body, great customer service. read more

First off a big Thank You to this wonderful body shop! You exceeded our expectations and helped us along the way after such a horrible accident we were in. We we referred by Infinity Insurance after we were hit on freeway by a uninsured driver. Our SUV which was a Audi Q7 car was in for about 3/4 weeks but it was worth the wait, they took care of every single detail and more! I could not be happier the way everything turned out. Thank you again, we will definitely be referring you business in future. read more

Got my car repaired car body repaired there and came back looking good. The guys there had great customer service. Took a little longer than expected but that was only because having to deal with insurance claim. But other than that everything was great. read more

The owners son crashed my wife's vehicle and so this is how I learned about this place. The owner Javier is not a man of his word, too many misunderstandings with this guy. Made me miss work because he needed the car for two days. Got there to find out he wasn't keeping it at all. He told my wife to take the car for fixing and said he would provide her with a ride back home. The day of he made her walk 15 blocks home with a car seat because he didn't schedule anyone. They gave us the car and it looked good but then we started noticing the bumper wasn't even sanded right and it had paint drips. My wife wanted to do things the right way so this guys son wouldn't get into problems with the law and he he couldn't even fix our car right. He did us wrong. read more