We're a small collective that shares stories from freelance and contract workers who've been…read moretreated unfairly. This is one of those stories. A contractor was hired by this company to build a fully functional website on a rushed timeline. They were told they were the only person working on the project, and that the urgency was due to the company's former developer being in a legal dispute and planning to take down the live site by June 1st, 2025. The contractor dropped everything to help and finished the site two weeks before the deadline. Over the course of several weeks, the contractor even went to their office multiple times for meetings with the owner's son and other team members, working in good faith to move the project forward.After the work was done, it came to light that two or three other people were also working on the same site, despite the company claiming otherwise from the start. When the contractor followed up for payment, the owner's son who was the main point of contact allegedly said "My boy could do it for less than $1,000, so our initial agreement on price is gonna be a lot less now." He also added he was going on vacation in 15 days and "didn't have time to deal with it." All this while wearing an expensive Rolex. The contractor was told, "Send me the invoice I'll pay you for your time." The invoice was sent immediately, and the son followed up once more saying, "I'll get back to you." After that, he went completely silent no reply, no payment. The contractor was left dismissed and disrespected. The stress and anxiety from this on top of an existing heart condition led to serious mental and physical strain. Legal steps have since been taken. This post is meant to warn others if you're a freelancer, contractor, or subcontractor, be cautious. Get everything in writing, and don't ignore red flags. No one should be pressured, misled, ghosted, or lowballed after showing up, putting in the time, and delivering their end of the deal.

JGriffin is by far the best HVAC we have had!! They are thorough - pleasant and explain exactly…read morewhat needs to be fixed or what they are doing! No pressure!! Thank you for all the help!!! A job well done and Office customer service is great to work with!!

These guys are the best. Had a main sewer line blockage shortly after wife being in hospital and…read morehouse company due soon. Panic! They sent a pleasant, personable tech to my house within hours and solved the problem. If you ever have a drain emergency these folks will address it in a competent, thoroughly professional manner.

I had clogged kitchen sink and contacted them on Monday night, they quickly responded with an…read moreestimate. They also gave me multiple availabilities for the next day. The technician Santo came and fixed the clogged kitchen sink drain. It was deeper clog so he used a long snake and made sure the pipe to the main drain was unclogged. He also gave me tips to prevent the same thing happening again. I would use them again in the future.

Great work. Fair and competitive prices…read more Would HIGHLY recommend Steve and his team.

Steve was outstanding. Clean and quick. I couldn't be happier with the work and price. He did a…read morefantastic job and helped me out when I had a pipe burst in two places on my baseboard heating system. This was due to frozen pipes so he recommended antifreeze. I wasn't aware that this was possible. This is the kind of person I want to do business with. Someone who's looking out for his customer and makes suggestions based on his expertise. I called him for an emergency but now he's my plumber for everything going forward.

First time ever using Ostroski plumbing. Stephen the plumber arrived at my condo unit on time and…read moredid an excellent job fixing a bad clog in my kitchen sink and iinstalling a new garbage disposal as well.

I highly recommend Ostroski Plumbing! Greg was fantastic--honest, professional. Another Plumber…read more told me I needed to replace my entire hot water heater. Greg came by, quickly diagnosed the issue, and replaced the thermostat instead. The water heater is working perfectly now. He saved me a huge expense and didn't try to upsell anything. I'll definitely be calling Ostroski Plumbing for any future plumbing needs. Thank you, Greg!

Disasters come in threes. Oh Lord NO! But yea it did. First my grandma passed away. Then my dad…read morecame home after two months to a flooded basement and a broken heater in January. And now, our water heater is broken as well. It was full on panic on Thursday and Brian saved the day by Friday. He came and installed a new heater and made sure to follow up with us that it was working well. He gave us his expert advice and you can tell that he cares about his customers. This is a trustworthy, reliable business that we were very happy to have found. Thank you Brian!

I had a frozen pipe to my outside faucet. I called Damaso and Brian came by on a Saturday!!, and…read moredefrosted the pipe. He just left and I am incredibly grateful that I don't have to worry about a burst pipe!! THANK YOU!

The cold water pipe feeding into my hot water heater sprung a leak last night and triggered the hot…read morewater heater's safety shutoff. At 10pm I called around for plumbers, describing the situation, and got quotes for around $250 just to fix a leak. Then I called WPH, which I've never heard of or read a review of, and the guy who answered, Rick, estimated around $100. He and his partner came out the next morning at 8am (fit me into his packed schedule) and found another problem which caused the leak. He fixed it with copper fittings (the old pipe was galvanized steel and corroded pretty badly) and with an hour's of work and 2 people and a couple of copper parts, he fixed it for $160. He was very thorough and answered everything I asked. He is the owner, which is a big plus. I HIGHLY recommend Rick and WPH.

Hired them to do a routine maintenance on my natural gas boiler system. Rick, the owner of the…read morebusiness, came to my house when expected and did a good job. He was very knowledgable in his craft and friendly. I definitely plan to use him again for future needs.

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

We had a leaking water heater. I called at 6:15 in the evening, and a virtual agent confirmed that…read more128 had scheduled with us the next day via a text message to my phone. They called promptly at 9:30 AM the next morning and arrived by 10. We needed a replacement water heater, and they were completely done by 5 PM. They are focused, efficient, and helpful. I also appreciate the membership they offer as a company. Wonderful team!!

Great experience with Drains by James for a frozen sewer line. The front office was helpful in…read moregetting an emergency repair setup for me. While the fix could not be completed on the emergency call as more specialized equipment was needed, they promptly returned to complete the job. "Say" and the rest of the crew were polite, professional and got the job done. Highly recommended.

I had one of the guys come out last Friday. From Drains by James…read more He very kind. On time. The only thing he did was find my septic tank cover for me very greatful for and dug it out. And he told me $545.0 Finding out I needed a hydro jetting He said 1,200.$ For the first 2 hours and then 450 every hour after. To hydrojet my pipes. I asked him if the 545.00 I paid yesterday we would account for anything. They said no. I also asked if they would give a discount. Offering $50.00 discount I asked how much the hydro was again and they said $1,200. For 2 hours. And every hour after that would cost me $450. I told them that I would call him back. I called another company to come out. Look at my problem. They suggested I need ed to get hydro jetted. Which I didn't disagree. And he said after the job was completed $295.00. different company completely charged me way less. And didn't give me any b******* line or make me feel like if I didn't make a decision right then and there that I would have nobody to come help me. The guy on the phone kept saying you have like 10 minutes and our day is full. Like he's trying to stress me out or something that if I don't hurry up and book I there will be no more openings for me. Save myself a bunch of money by going somewhere else that wasn't so pushy .

I had them come out for some garden hose and water fix. Jose came out and helped me navigate that…read moreplus inspected and helped me flush my water heater.

At first, the team sounded great -- friendly, reassuring, and promising to fix the problem the same…read moreday at no extra cost. Unfortunately, that's where the good experience ended. When the technician arrived, he was slow to assess the situation, and time was running out before supply stores closed. By the time he said I needed a new water heater, someone else had already brought a unit to my house without even asking me about price, brand, or options. I've replaced water heaters before, and I know what they cost. I even offered to go to Ferguson in Brighton myself, and honestly, I regret not doing that. The quote for a 50-gallon, 5-year warranty water heater was $3,000 -- for something that costs about $1,000 in stores. When I asked for an itemized receipt, they refused. I went ahead only because it was almost 5:30 and my tenants needed hot water. Bottom line: overpriced, poor communication, and no transparency. I would not recommend this company.

A year or more ago, five stars. Something's changed beginning with the ownership. I just had a…read morecall. The person that answered the phone did not know me, was not particularly friendly or forthcoming with information. I declined to proceed with service call. I think at least a mailer if you're taking over someone's business and you cared about the customer base would have been done. I've moved on. Shame. I loved Kevin Scott Plumbing and Heating. They did Yeoman's service for me in the past and were always friendly.

I became a new customer of Kevin Scott this week and spent a grand dealing with a new toilet and…read moreshower issues. Just a few days later the new toilet is not working and I'm being told to wait until Monday unless I'm prepared to pay emergency fees. Actually I'm just waiting for someone besides the answering service to say anything. Needless to say, I'm not remaining a customer. On the hunt for another new plumber after this.