Came in today for my MRI and I have been having nightmares about this. I hate getting into machines…read moreespecially not being able to move around. I walked in the told me they were running behind 1 hour but I just sat back and relaxed. Finally my tech came and got me very nice young professional lady she made me feel very welcomed and comfortable. She even told me she wasn't gonna leave the room until she knew I was OK. Thank you for showing compassion and loving what you do. You made me feel safe in that machine

The experience was blah. We did all the pre-appointment paperwork online the Friday before in…read morepreparation for a Monday appt. It was MLK holiday and granted, a lot more patients in the queue. When we finally got to the front of the line, despite having provided the copy of the appointment confirmation, the gal still looked at me dumbfounded. Upon entering, there's a whole side of at least 4 clerks who check in customers and process insurance information. Their vibes were off because it looks like they are all miserable.. on an early Monday morning no less. People come to this establishment, not because they want to, but because they need to. Whether it's a simple x-ray, mammogram or an MRI, people at the customer desk need to show a bit more compassionate. Yes, it's monotonous work but it's important work. The radiologic techs are excellent. Just by observing from the lobby, they show care when dealing with patients. Administrative clerks on the other hand, worst customer service I've seen as of late from a medical facility.

I just had an appointment today an let me tell you it went very smooth the staff was great,…read morefriendly and helpful I don't have any complaints I was hesitant cause a lot of bad reviews it after my appointment today I would recommend this location . Thanks kern radiology

Had to fast for a 4:10 appt and when I got there they said my appt was cancelled because there was…read moreno technician. Never apologized. Had to take an appt 30 mins from my home the next day and when I get there they tell me they are an hour behind. No phone call ahead of time so I could decide if I wanted reschedule. Again, no apology or concern for my time. I only went here because Kaiser was booked. Next time I will wait for Kaiser because this place is so unprofessional and poorly run

I have been here in the past but they recently switched over to being Adventist Health Imaging…read more I've had a mammogram here & most recently, a pelvic x-ray. The technicians, front desk staff & insurance coordinators are all very friendly. They were thorough & answered any/all my questions. The facilities are beautiful. It's very modern, clean & in a convenient location. I love the facilities. My only complaint is whoever answers the phone. I was told by my doctor to call & schedule an x-ray. When I call, they were very rude & stated there's no appointments for x-rays, it's a walk-in basis. It was just the tone like I should've already known that. I didn't appreciate it. Other than that, I've enjoyed coming here. They're quick, even as a walk-in, friendly, keep the place clean. Thank you!

If I could give a negative infinity stars I would. First off…read moreJessica at the front desk is a complete condescending bitch and a bully. I came to my appointment 30 minutes early as they insist and required. Jessica the bully got my insurance card and ID and disappeared for 23 minutes then she decided to have me come sign the paperwork so now we are past my start time for my scan. I get to the scan area and the assistant finally comes to do his menial job of asking the redundant questions and then I have to change into the gown and pants that are made for a 600 pound man. By this time it is 6:30 pm 15 minutes past my start time for the scan. I'm waiting and waiting no one comes to get me so I start yelling out can someone tell me what is going on and the assistant plays dumb and says he doesn't know. Finally at 7 pm the technician comes and doesn't apologize for being so late. He was rude. It is absolute bullshit to arrive 30 minutes early and have your appointment start an hour late yet I was there for an hour and a half before the scan actually started. This is the second time I have had a shitty experience with this place. They could have told me they were running late. They could have offered me water and they could have killed me with kindness instead of treating me like I was the one who caused their lateness. They don't care about the patient at all. Negative stars for this facility!

The front desk Receptionist was kind and helpful when I was quite late because of traffic and I had…read moreto drive and hour to get there. After the MRI, she was also very helpful, getting me a CD of my MRI and also letting me know that the results had already been directly sent to my doctor. Great employee! However, the young man who actually did my MRI was not warm and friendly, and when I saw something that looked like a chair in the room and asked him about that, stating that I was there for a standing MRI, he assertively informed me there was "no such thing" as a standing MRI, which is what I was there for. And he's very wrong, as it's even on their website that they have it, although they call it a Fast Front Open MRI. So even though I have injuries from my neck to my tailbone, I still had to sit on a 2" cushion for 30 minutes, being told I could not move at all for that entire time or he was going to have to start over again. So this was NOT a good experience from him, and I contacted management there and informed them of what he had said and how he said it, and suggested he needed more training to be familiar with not only the treatment options offered there. but also what is posted on the website. I'm surprised all the time at how a lot of these types of positions filled by employees who seem totally unaware or I'm concerned that the people they're dealing with in these medical offices are in acute pain, and to be spoken to with empathy and compassion. They need training on body language, tone of voice, eye contact, and the correct and caring terminology to use to speak to patients.

The overall experience for my first MRI was a good one. A little loud, but that's to be expected…read more They put on a movie, at about 100 on the volume before the MRI begins. Good movie selection, to take your mind off the cramped space. I'm not claustrophobic but I don't think I've ever sat in the same position with my shoulders pressed forward for that long before. Comfort level was a 10/10. They opened at 615am for me and it made the experience quick and easy. The lady at the front of the office was kind and ready to get me into the back to get things started. Once I was in the back they got me in the room and set me up on the machine. Overall care and quality was excellent.

I have been here a few times now for X-rays for myself and for my kids and from my understanding…read moreit's linked to Mohawk Medical Group. Some days they send us here and sometimes they send us out, so really not sure how they are linked. Each time I have visited, it's always been a gentleman that has done our X-rays and every time he has saw any of us, he was very pleasant and professional. Service is always quick and once everything is done, we usually walk back over to Mohawk Medical Group and they already have our information. This place is located in the same area as Mohawk Medical Group, but it's a building over. I have never saw their lobby busy and the wait time before being called back has never been more than 20min. The building is clean and the staff is pleasant. I would definitely love to come back if they send us here for X-rays.

Very nicely modern decoration. Feels nice and serene in the waiting room. The ladies in the office…read moreare super nice and helpful. When you are getting your mammogram they are very gentle. Thank you for such a wonderful experience.

Friendly staff. Quick service. Nice waiting area. What else could you ask for? Nothing! End of…read morestory!

UPDATE: I received a follow up call from the ultrasound tech 6 days after my appointment to let me…read moreknow she was thinking about us & sorry about the experience we had. Perhaps it was my misjudgment about the girl who worked the front desk & maybe she didn't understand my situation, but all it took was a phone call from the tech to make me feel like I was valued & to send me condolences that changed the way I feel about this business. Thank you for reaching out to me during a very difficult time. I don't know who works at the front desk, but she has always been there since I've been going last year. She is the RUDEST employee & shouldn't be there. I was told at my ultrasound that my baby didn't have a heartbeat, which was devastating to us since we were almost in our second trimester. When I stepped out of the room, she was there at that desk & literally shooed us out of her area with a rude hand motion & sharply told me where the waiting room was. EXCUSE ME. I just walked in from the waiting room. I know where it is. What I don't understand is how you can't give me two seconds to cry in the hallway on my way out of the building. You deserved to be fired. Nobody with half a heart would treat someone in my situation like that & I am ashamed to have crossed paths with this girl. Will never recommended solely to her. Location, office & ultrasound tech were all phenomenal. Beautiful area & kind tech. This girl ruined everything for me during the most traumatic moment of my life. Disgusting. Don't work in customer service if you can't treat fellow people, especially someone who just found out her baby died, with dignity & kindness.

Always have been beyond sweet! We unfortunately do not get good photos due to baby being stubborn!…read moreSo they were so sweet to bring us back and thankfully we go so many more good photos and got them printed! I would recommend baby sightings forsure

Doctor Rafael Huerzo and his staff are amazing. If you like…read morefast, efficient service without compromising quality COME here. I have never utilized a private doctor and I don't regret going to him at all. I even added my toddler to my plan. Any questions, concerns I have Dr. Huerzo is always there. Don't hesitate to see him. You won't regret it!

Everyone here is extremely nice and helpful! The doctor is amazing and they can get you in normally…read moresame day! He listens to all of your issues and works quickly to take care of you and help you get better. Their office will also coordinate with your insurance if you have it for referrals. I never left their office unhappy, I always left feeling relieved I received the care and treatment I needed. This office was a life saver for me last year when I broke my foot and I found out my other doctor thru insurance had let me go as a patient from there practice without telling me. I would suggest this for anyone and everyone!

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan