Came in today for my MRI and I have been having nightmares about this. I hate getting into machines…read moreespecially not being able to move around. I walked in the told me they were running behind 1 hour but I just sat back and relaxed. Finally my tech came and got me very nice young professional lady she made me feel very welcomed and comfortable. She even told me she wasn't gonna leave the room until she knew I was OK. Thank you for showing compassion and loving what you do. You made me feel safe in that machine

The experience was blah. We did all the pre-appointment paperwork online the Friday before in…read morepreparation for a Monday appt. It was MLK holiday and granted, a lot more patients in the queue. When we finally got to the front of the line, despite having provided the copy of the appointment confirmation, the gal still looked at me dumbfounded. Upon entering, there's a whole side of at least 4 clerks who check in customers and process insurance information. Their vibes were off because it looks like they are all miserable.. on an early Monday morning no less. People come to this establishment, not because they want to, but because they need to. Whether it's a simple x-ray, mammogram or an MRI, people at the customer desk need to show a bit more compassionate. Yes, it's monotonous work but it's important work. The radiologic techs are excellent. Just by observing from the lobby, they show care when dealing with patients. Administrative clerks on the other hand, worst customer service I've seen as of late from a medical facility.

I'm not sure why they bother with their "rednet" portal if it consistently does not work. I try…read morerepeatedly to make an appt. both on my phone and on my personal computer, but no luck. Ridiculous.

Not in a hurry? Don't worry, neither are they. Forever to check in…read more Smells like a college dorm in here. Puff puff pass out. Once you get going though it's a pretty smooth process and the staff in the back are caring and efficient. Bahamas is so much faster, albeit way more cramped and crowded.

I've always had a great experience at Quest Imaging on Stockdale Highway. The facility is clean,…read moremodern and has a great lobby. On a recent visit I had a procedure done that took less than an hour - when I expected it to be several. Every interaction from the front staff, to billing, to the rad-tech was pleasant and dare I say, enjoyable! I was able to get my results sooner than anticipated, too. My only negative would be the long wait times to book an appointment. I wish this could be via an online portal!

If I could give a negative infinity stars I would. First off…read moreJessica at the front desk is a complete condescending bitch and a bully. I came to my appointment 30 minutes early as they insist and required. Jessica the bully got my insurance card and ID and disappeared for 23 minutes then she decided to have me come sign the paperwork so now we are past my start time for my scan. I get to the scan area and the assistant finally comes to do his menial job of asking the redundant questions and then I have to change into the gown and pants that are made for a 600 pound man. By this time it is 6:30 pm 15 minutes past my start time for the scan. I'm waiting and waiting no one comes to get me so I start yelling out can someone tell me what is going on and the assistant plays dumb and says he doesn't know. Finally at 7 pm the technician comes and doesn't apologize for being so late. He was rude. It is absolute bullshit to arrive 30 minutes early and have your appointment start an hour late yet I was there for an hour and a half before the scan actually started. This is the second time I have had a shitty experience with this place. They could have told me they were running late. They could have offered me water and they could have killed me with kindness instead of treating me like I was the one who caused their lateness. They don't care about the patient at all. Negative stars for this facility!

The front desk Receptionist was kind and helpful when I was quite late because of traffic and I had…read moreto drive and hour to get there. After the MRI, she was also very helpful, getting me a CD of my MRI and also letting me know that the results had already been directly sent to my doctor. Great employee! However, the young man who actually did my MRI was not warm and friendly, and when I saw something that looked like a chair in the room and asked him about that, stating that I was there for a standing MRI, he assertively informed me there was "no such thing" as a standing MRI, which is what I was there for. And he's very wrong, as it's even on their website that they have it, although they call it a Fast Front Open MRI. So even though I have injuries from my neck to my tailbone, I still had to sit on a 2" cushion for 30 minutes, being told I could not move at all for that entire time or he was going to have to start over again. So this was NOT a good experience from him, and I contacted management there and informed them of what he had said and how he said it, and suggested he needed more training to be familiar with not only the treatment options offered there. but also what is posted on the website. I'm surprised all the time at how a lot of these types of positions filled by employees who seem totally unaware or I'm concerned that the people they're dealing with in these medical offices are in acute pain, and to be spoken to with empathy and compassion. They need training on body language, tone of voice, eye contact, and the correct and caring terminology to use to speak to patients.

The overall experience for my first MRI was a good one. A little loud, but that's to be expected…read more They put on a movie, at about 100 on the volume before the MRI begins. Good movie selection, to take your mind off the cramped space. I'm not claustrophobic but I don't think I've ever sat in the same position with my shoulders pressed forward for that long before. Comfort level was a 10/10. They opened at 615am for me and it made the experience quick and easy. The lady at the front of the office was kind and ready to get me into the back to get things started. Once I was in the back they got me in the room and set me up on the machine. Overall care and quality was excellent.

Expert MRI is the best place for someone like me full of anxiety classophobia.\n And stress, thank…read moreyou so much for everything.

I had to get an MRI Dr sent me here you guys are top notch. Everything was great. The office people…read morewere fantastic. The MRI People was fantastic. Definitely highly recommend.

I have been here a few times now for X-rays for myself and for my kids and from my understanding…read moreit's linked to Mohawk Medical Group. Some days they send us here and sometimes they send us out, so really not sure how they are linked. Each time I have visited, it's always been a gentleman that has done our X-rays and every time he has saw any of us, he was very pleasant and professional. Service is always quick and once everything is done, we usually walk back over to Mohawk Medical Group and they already have our information. This place is located in the same area as Mohawk Medical Group, but it's a building over. I have never saw their lobby busy and the wait time before being called back has never been more than 20min. The building is clean and the staff is pleasant. I would definitely love to come back if they send us here for X-rays.

Always have been beyond sweet! We unfortunately do not get good photos due to baby being stubborn!…read moreSo they were so sweet to bring us back and thankfully we go so many more good photos and got them printed! I would recommend baby sightings forsure

Booked this 4d/3D ultrasound last minute around 11:30am and they had available appts within two…read morehours. I called and the receptionist was friendly she went over the packages and i picked one. My mom was visiting from out of town so we wanted to surprise her. We showed up on time and they moved us in quickly, they sat us down went over details let us take pictures, made my girlfriend feel relaxed, even the baby inside was happy moving around. They really cared about our experience. We picked two stuffed animals with our son's heartbeat and they gave us free pictures too. Loved the entire experience

Doctor Rafael Huerzo and his staff are amazing. If you like…read morefast, efficient service without compromising quality COME here. I have never utilized a private doctor and I don't regret going to him at all. I even added my toddler to my plan. Any questions, concerns I have Dr. Huerzo is always there. Don't hesitate to see him. You won't regret it!

Everyone here is extremely nice and helpful! The doctor is amazing and they can get you in normally…read moresame day! He listens to all of your issues and works quickly to take care of you and help you get better. Their office will also coordinate with your insurance if you have it for referrals. I never left their office unhappy, I always left feeling relieved I received the care and treatment I needed. This office was a life saver for me last year when I broke my foot and I found out my other doctor thru insurance had let me go as a patient from there practice without telling me. I would suggest this for anyone and everyone!

Apparently they were bought out by Adventist health and now randomly don't offer things like x-rays…read moreon certain days and the lady at the front is incredibly rude. Instead of just calling the Chester location to see if they were offering x-rays, she told us we could drive over there ourselves and check. Unhelpful and lazy. I ended up calling and was told that Chester was providing x-rays but that the wait time would be extra long because this location wasn't doing them. How do we have only one location on a Friday doing x-rays? They won't be starting them again until Monday as if people don't have full time Jovan

Excellent equipment and very nice staff. Wait rime are not too bad. River walk office does a nice…read morejob.